While we tried to buy two tickets for Istanbul (from Izmir), my fiancé - legal citizen under Turkish temporary protection, kimlik holder + authorization to travel- has been refused because he is Syrian. I wrote to the company for explanations & got absolutely no answer. Such segregation policy should be clearly mentioned on their website & inside their offices to avoid costumers being humiliated by racist agents. Luckily, the other companies close by were not involved in such shameful behaviors & we could travel the same day. read more