Always a pleasure to shop at Lao's jewelry. It has been a family business for a long time now…read more Great services, competitive prices and lots of options to choose from

Max and jordan are super nice jewlery is super high quality prices are really good and max…read moresometimes gives deals i got my ears pierced and they lookk incredible

Our sales representative, Sandy, consistently demonstrates exceptional professionalism and…read moreinterpersonal skills. She maintains a warm and approachable demeanor, exhibits patience in all interactions, and consistently delivers a high standard of service.

Ordered 2 watches online from this company. Only to find out…read moremy items have been sitting at the store and nobody puts effort to contact me. Even their customer service chat assistance could not offer any solution. This business doesn't not care about the customer experience. Merely just here to make money. I just finished the chat assistance and they could not help much. They're telling me to contact the store to process my order, that's not my job. The store needs to contact me. I shouldn't be doing their job. This was suppose to be a special gift and I thought I could trust this company to deliver. Oh they delivered all right , a bunch of L's and disappointment . Best believe I'm taking this complaint higher than a fan.

Only place I go to get my jewelry clean. Amazing every time and very reliable work. Thank you.read more

My boyfriend bought me the most precious necklace for Valentine's Day from Oasis and I love it! He…read morewas impressed with the exceptional customer service and selection. Thank you to the helpful ladies that made my Valentine's Day extra special! I hope my boyfriend will be back, haha!

Very nice jewelry shop located inside Commerce Casino. They accept your casino club card as method…read moreof payment.

We've been coming to Capri Jeweler for over 12 years, and they have truly become our go-to for…read moreeverything jewelry. The customer service is exceptional, always welcoming, attentive, and genuinely invested in making sure you leave happy. What really sets them apart is their ability to create the most beautiful custom pieces. Every item we've had made has exceeded our expectations and holds so much meaning for our family. If you're looking for quality, trust, and a jeweler who truly cares, Capri Jeweler is the place to go. We wouldn't go anywhere else!

I highly recommend Capri Jewelry for anyone looking for a custom engagement ring!…read more My fiancé an I stopped by into the shop to look for design inspirations and was helped by Nathan who was not only extremely helpful with putting into words what we're looking for, but most importantly, didn't try to close a sale at all. When it was time for me to purchase a ring, I reached out to him via text and was able to complete the process entirely through text within a few day. Nathan continued to update me while waiting for the ring to be completed and was very quick to apply any edits and alterations to the ring design. The ring came out beautifully and my fiance thought it was perfect. Capri runs a very honest business and I enjoyed the experience so much I didn't even need to shop around or compare prices. I truly appreciate how easy everything was when needing to make such a big decision.

This was a Saturday afternoon. I brought my new watch for them to adjust the link so it fits. It's…read morea family own business and they were all so pleasant. The place is clean and have a large variety of jewerly and luxury purses and bags. Andy adjusted my watch very quick. It's perfect. I will definitely be back in the future. Thank you Alcala's Jewerly"!

I would definitely recommend. They have amazing customer service! They're super reliable and…read moreanswered any questions that we had!

MR Jewelry does excellent work, fair prices,outstanding service. Cleaned/polished my wifes deeply…read morepersonal pieces. She was speechless, grateful, bringing tears to her eyes. See you again!

The owner got mad, and said to just pay $10 and not to come back, when I tried to point out or…read moreexplain why I was upset. Two weeks ago, I brought two watches here: 1. My mother-in-law's watch that they put a new battery on just days before that, because it stopped working, in spite of the new battery. 2. My husband's thin flat Movado watch because Movado Costa Mesa was charging me $600 12 years ago to get fixed. I want it fixed years ago because this watch has a sentimental value to him: his mom gave it to him as a gift when he was a teenager. He is not 54 years old. His mom passed away in 2009. I can't afford $600 as I don't have that kind of money. His birthday is coming up on 2/6 and I heard about this place that People Loved on Yelp in 2023. My husband said they are good. I gave it a shot. I brought both watches there 2 weeks ago to get diagnosed. Female manager took the timepieces and said they will diagnose and give me a call to let me know what's wrong and confirm with me before proceeding with any work. Sounded a good plan. Two weeks past, no calls. Their receipt said "we are not responsible for items left more than 60 days". I don't want to lose those valuable personal timepieces (both with sentimental value) and I don't want to forget about it because I am a busy working mom. I need this squared away in my head or as they refer or often call it: I need this out of of my hair ‍ Two days ago, I took the time to drive to the place to inquire about my watches. Their door has an automatic lock. No one can come in u less they open the door from the inside, do security purposes. Fair. I pressed the doorbell twice, stood there for maybe a minute or two waiting to be allowed to come in. Not fair, not right, not good customer service. When I got inside the store, I asked about my watches and it looked like the technician who was there that time (different from the technician who installed the battery of watch # 1 aka mother-in-law's watch). They never called to tell me and only told me right there that watch # 1 was just "dirty", so they cleaned it and charged me $20. Fine $20 is no problem. But the problem here is: 1. They never called me to let me know what's wrong, why it was not moving. 2. They never asked my permission to clean it. 3. They did work that costed $20 without my permission. How is that fair and how is the good customer service? As for my husband's watch, watch #2, it seemed that he was just diagnosing it right there and then because 1. They took so long to open the door for me to enter their store and 2. The technician took long to come out of his office to let me know what is wrong with the watches. The female manager: tongue tied and looked like she was just there to obey what the technician says. Technician told me: "I put a battery (without my permission) in your watch and it seems that there is nothing wrong with the movement. It just needs a new crystal $90 clean face dial $40, and replace back bezel $120 (all these are my estimates as I don't remember the exact prices he quoted me for). Total is roughly $250, perfect! Less than $600, I can (finally) afford it. Praise God I told him I am not sure about his claim that the watch has no movement issue, so I want to take it home and observe. I don't know if he didn't understand my request but he started getting pissed. Mind you he was multitasking trying to repair another watch while diagnosing the Movado and talking to me. He was multitasking which was very disrespectful. I started getting upset because of his poor "bedside manners"/customer service and started telling him the gripe that I had with his store, and blurted "your store is not meeting expectation bec...(and I enumerated all the poor service I mentioned above). I don't know why you were voted as People Love Us on Yelp in 2023! I think that ticked him off and told the manager, to just charge me $10 for the cleaning of watch # 1 and he told me "Do not bring your (Movado) watch here again. So basically he was telling me I cannot comeback. Bridge burned. I asked: "Are you the owner?" He said: "Yes!" This place is 3 stars for skills or knowledge but 0 stars for customer service, 0 stars for respect, 0 stars for promises made, promises delivered = not meeting expectation hence 1 star for rounding off but technically it should only be 0.75 star. Pic as proof that his claim to fame that there is no movement issue is incorrect. He said that he set the time correctly but look at the time that it's showing now: 720 am. I shout that pic at 635 am. So he is wrong. This watch has a movement issue. Imagine if I left the watch for him to fix with him assuming that it had no movement issue? That's $250 wasted. I had to bring it home and observe. I used to work for a watch repair place in Sears back in circa 1999.

Owner really professional, helpful, and patiently showing the bracelets selections. . . Very cute…read moreitems.

A friend introduced me to this shop because of their wide selection, quality goods, and amazing…read morecustomer service. I came in looking to resell some gold, clean my jewelry, repair a necklace, and to look for some new earrings. Like the other reviews said, the shop is owned and run by David and his mom. David speaks fluent English and Cantonese. I think some Vietnamese as well. His mom for sure speaks Cantonese and Vietnamese. They're both very knowledgeable and easy to work with. Let them know what you're looking for and they'll have recommendations for you! RESELLING JEWELRY David was very honest with me. I had some loose stones and he let me know there's not much anyone can do with them. I also had a ring that he identified as fake gold so it was pretty much junk lol. For some earrings that were 18k, he told me that there wasn't much gold (they were small) and because of that I would not get much resale value. Most of the value was really in the labor of making the pieces. I told him the main reason I was looking to sell was because they were white gold and I preferred yellow gold. He suggested I see his colleague at Focus Plaza and get them rhodium plated instead. (And I did for $20, see pics!) CLEANING Nothing to add, he cleaned my engagement ring so it was nice and shiny again. REPAIRING Great! His repairman soldered my necklace back together. The clasp snapped off but it was an easy fix. PURCHASING They have a great selection at great pricing. I ended up getting a pair of earrings with a delicate chain. Super cute and dainty.

I finally decided to get my second ear piercings--something I've wanted forever but always put off…read morebecause I was convinced it would hurt. Even the thought of that little pinch made me nervous. But I'm SO glad I finally went for it, because the experience was genuinely amazing. Sam made the whole process feel effortless. She walked me through everything step-by-step, answered all my questions, and made sure I felt completely comfortable before we started. Her workspace was super clean and organized, which immediately put me at ease. And the best part? I barely felt a thing. Sam is incredibly gentle, precise, and clearly knows exactly what she's doing. My new piercings look perfect--I'm absolutely in love with them. The placement is spot-on, the earrings are beautiful, and the whole experience gave me the confidence I needed to finally do something I've wanted for so long. Thank you, Sam, for making it such an easy and enjoyable experience!

I finally decided to do my conch piercing and after extensive research online I came across…read moreBellasol's TikTok and I'm so happy I did. Loren was such a sweetheart. Her professionalism and knowledge made me feel at ease. I honestly didn't know what to expect. The pain was only a quick 3 seconds. I am so in love with piercing. I also did some jewelry shopping while I was there. They have such beautiful pieces. I held back from buying more but I will definetly be back.

The owner, Sam, of this business is so nice and helpful! I love all the pieces they have here,…read moreeverything is so beautiful. It is located inside The Commerce Casino near the gift shop. You can find so many unique pieces here, I can't wait to come back again.

I have to say that I have been doing business with Sam for about 20+ years as a customer. I have…read morebeen looking for him and his business for years, since he had his first store within the Citadel Shopping outlets. I knew he had opened his store inside the Commerce Casino years ago and to tell the truth it has been my fault that I didn't write a review for the business sooner. As a former City Public Safety official I would go by and look at all the quality time pieces in his store. Although I didn't always have a lot of extra money and didn't buy each time I was in the store, Sam always made me feel special and welcomed. Answered all my questions and paid attention to me. I noticed he did the same with all his customers as they came into the store. A King amongst men for sure and just a kind hearted and honest man. I brought many of my Police, Fire and Public Safety Specialist to the store and they all made purchases several times from Sam. I look forward to going back to him because I trust him implicitly and the time pieces he has are unsurpassed! Visit when you can!