!! Full disclaimer: My review is strictly for the last 2 times I have placed a doordash order from this location. !! Therefore I can not speak on the staff, cleanliness, or service for this location however the food is always delicious and my order is always correct which says alot because I don't normally have that kind of luck with doordash. I usually get the brocolli cheddar soup pick 2 with the bbq chicken sandwhich - the soup is creamy and cheesy and huge chunks of carrot and broccoli and the sandwhich is delicious - perfectly toasted! It's also about 12 bucks before tip and after tip about 16 or so which can't be beat! I highly recommend! read more

My friend and ordered the mac and cheese. Mine came out watered down while my friends came out the perfect mac and cheese texture. When I went up to ask about it they looked at each other and then proceeded to tell me "its the same thing just from a different batch, hers is colder than yours" they then laughed. Food was fine customer service was not. read more

One of the dirtier paneras in Cincinnati. There was a loud beeping noise that repetitively was going off for over an hr behind the oven area. The only reason I gave it 2 stars was that they were playing banging music. lol Also out of chocolate chip cookies. read more

I love an Asiago bagel. Never met one I didn't like before today. Stale and just nasty. I got it to go, or I would have returned it. Avoid this location until they get their act together. read more

Gotta give this place low marks Lines are always Ling when it is busy (buy some more registers, or wake up and get in board with the kiosk concept (even though I hate it) Half the time, half the coffee urns are empty...c'mon- it's not THAT tough! 2 stars is because they do always have friendly (overworked) staff read more

Terrible experience brought on by the older woman at the register. I went to the front register where the only person was standing. She yelled that it was closed, and said to walk to the side register where no one was. I stood there for 5 minutes in silence while she stood at the register that was closed. When I finally went to order I was met with terrible attitude again, so I just left. read more

Terrible service only go there if you want to wait 45 minutes for a to go order. While waiting, they mess up four different peoples orders and gave them all the wrong food out to many different customers. very rude would not recommend going back to anyone. read more

Never, never, never. Order delivery. I have ordered 6 times and each time they get it wrong. I asked that they call me when they arrive. They never do. I try and call them but they hang up on me. I work at a school and have to walk around the school to look for my food. I call for a refund and it will take 7 to 10 business day. !?!?!?! read more

Staff was fine. Food was good, BUT THE STENCH IN THE MENS URINAL IS SO BAD IT STAYS WITH YOU. Smells like urine X10. Like your putting your nose in the urinal. Was still smelling it even after leaving the restroom. Looked like caked urine/lime in the urinal itself may be the culprit. Either way won't revisit this location. Who knows where else they lack cleaning??? So I guess if you don't need to use the restroom your good. read more

Took 28 minutes to get a half sandwich and soup and it wasnt even busy. Don't waste your time, seriously.

horrendous service!! dirty and gross! i've been here a few times for a strawberry banana smoothie and the employees just make me a liquid mess of crap. has zero consistency. i'll be headed to mcdonald's up the street for their smoothie!! only thing the employees can make here is the pre made pastry's read more

I thought it was a mistake that a Panera could have a 1.5 rating so we ordered from them anyway. Well, the order came (delivery) incomplete and when we called they told us to come back another time and just tell them that they forgot some items and they'll make it right. We placed an $80 order and received zero sides for all of our meals. DON'T GO TO THE LOCATION UNLESS YOU WANT TO BE DISAPPOINTED. I WONDER IF THE OWNER CARES? read more

Stopped here in the morning for a quick bite on my way to work, I was in a rush and deciding if I wanted a plain bagel or if I'd have enough time to get a breakfast sandwich. I asked about how long it would take to make one and the response I got was "as long as it takes him to make it." with an attitude. Also my bagel looks like it was cut by a 5 year old read more

Panera Bread - Sandwiches Near Me - Cincinnati, Ohio

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Great staff always very nice and helpful. The food is over priced but very good! The seem to run low on products but other than that this place is fantastic. read more

Extremely slow, I waited about 20 minutes for my food yesterday and today. Some workers also have real snarky responses as well when you express any kind of frustration or concern about the wait time. Unfortunate. read more

They really need to work in wait times. No one is here for breakfast and I'm going on 1/2 wait for 2 souffles. The girl who took my order, Erica could not be any slower. Customer service terrible and it's 8:55am after Thanksgiving and the chairs are filthy probably from the day before. read more

I can't say I've ever been to a bad Panera. Now I have. Terrible. Leaving Cincinnati, trying to grab quick coffee and breakfast. Wow, we picked wrong. One of the doors was locked (should've been first clue). Ordered breakfast sandwich. We are out of everything bagels. Grrrr. Sister orders breakfast sandwich. What is brioche? It's on your menu. We are out of Brioche. Fine we'll both have Asiago bagel breakfast sandwiches. We grab our coffees. There is drips from Hazelnut. Fine Breakfast blend. Drips there too. Nothing from dark roast. Sister goes over, "You are out of coffee." Oh, we have more dark roast. I go over, "You are out of every coffee." Oh. It was not quick, the coffee was basically nonexistent and was a time suck. We told the ppl going in to turn around now. I almost did even after I paid, would've been the smarter choice. read more

I like Panera, but this one isn't worth your time. Service is always pretty awful. I recommend going to the one on Reed Hartman.

The worst and dirtiest location I have ever been to. Fruit flies swarming the drink station, customers cleaning their own tables to seat their children while staff stand around discussing their weekend plans. They messed up my order and I get rudeness and dirty looks at my request for them to correct it. The entire staff should be terminated in addition the the management for allowing and possibly enabling this type is work environment. If the drink station was swarming with flies, what does the food prep area look like?! I will never return to this location. read more

This is the slowest Panera on the planet. I just watched the person cutting my bagel for my sandwich and he is so busy talking it took two minutes. I started to time him. He's still making the sandwich (simple tuna) as I write this. It took 20 minutes to complete my order of 2 pick 2s and there was no one in front of me and they were cold sandwiches. Service is terrible each time I come in which makes me question why I go there. It starts with the manager who stepped up to take my order when her cellphone rang and she left to answer it without even a word to me. The other cashier did help me but her cellphone continued to ring as well. Every time I'm here this happens which is so sad because I like the menu. Most Paneras are wonderful but there is a huge problem at this one. Staff! read more

Rapid Pickup does not work. Kenwood store held orders behind counter until customers came up and inquired. So, orders not timely, and not using rapid Pickup cart, which COULD be so quick and convenient read more

Wow, what a change in this place...and not in a good way. It's been around for years and used to be well run and the food was always good. However, recently this is not the case. I frequently order their "rapid pickup" for our corporate executives' lunch and for meetings and I can count on one hand the number of times the order has been correct. Pick-up is never on time, and god help you if you ask the staff about it - unfriendly and unhelpful. They actually seem like you're really putting them out if you ask for them to correct an order. If my bosses didn't keep wanting to order from here, there is absolutely no way I would ever go back. **Update: was contacted by the store manager who is aware of the issues and is working to correct the problems. It's not a secret this place needs a lot of work. He also mailed me several coupons for a free "pick two". I felt that he really listened to my concerns and is working to improve the situation. I have not been back to this Panera but would give it another shot after he's had some time to work on it. read more

Gross & broken bathroom Ordered a bagel and cream cheese with tomato and had to assemble myself! How am I supposed to do this in the car. Don't come here if you want a bagel. read more

I wonder aloud why I continue to patronize this chain. In my mind, the portion size is not at all in line with the high prices. Case in point, I ordered 2 "bowls" of soup to go. For my $12 and change, I would have expected a lunch size helping of Chicken Noodle and Broccoli Cheddar for my wife and me. The serving size was woefully small. I am still not sure they didn't give me a "cup" rather than a "bowl". The Chicken Noodle was short on noodles and nearly missing the chicken. Basically a serving of tasty broth. I'm promising myself I won't put myself though this again. No more Panera! read more

I ordered a four cheese egg soufflé on the app at 10:12 and received a text at 10:17 that it was ready. When I went inside, it was not on the mobile order shelf, and the staff didn't seem to know anything about it. The girl at the bakery counter was incompetent, and it turned out she had rolls of mobile order tickets sitting on the counter that she had not filled and did not know she was supposed to fill. By the time I got food at 10:35 - 20 minutes after placing the order - the item I ordered had sold out, and I took what was left. I do want to recognize that there was one girl who helped me who was nice and knew what she was doing, but they saddled her with the dead weight at the front counter. She was doing the work of two people. read more

To me, Panera is all about convenience and choices. Do I want a bagel at 2PM? Sure. Maybe a turkey, bacon, avocado club? Of course. How about a salad? Yes, lots of those to chose from. Okay let's be real - I almost always get the Mac and Cheese. This location seems to have gotten a bad rep on Yelp. This is the closest location to where I work so I tend to frequent this Panera. It seems the employees really enjoy their work and that makes the experience more exciting as a customer. In general, this location seems clean, and I've never had to wait long for my food. I prefer ordering from the MyPanera app and picking up, simply because I find it easier to pick out what I'd like on my phone without the pressure to order quickly at the counter (Almost too many options... I can't be the only one, right?) Again, it's about convenience and of course consistency. read more

In the last three days, I've had 75% of my sandwiches made incorrectly at Panera, and though they aren't all at this location, this is the latest one--and I had to return it once already, and later, I'll be returning it again. My order isn't complicated: a cheese sandwich with everything. It's basically a regular sandwich with no meat. Not complicated. Except it's regularly wrong. Today, I went to the Panera on Montgomery Rd. near Kenwood Mall. This time, I checked the sandwich at the counter. Plain cheese with nothing else. And toasted. So, I told them it was wrong and said in a joking way, "I check because it's usually wrong." I'm sure that sounded obnoxious, but it has been wrong almost every time for YEARS (and yes, I write them, and yes, they write back, and they promise they'll do something--I have the emails to prove it). I only keep going back because once it's right, it's good. And the chai is excellent. Anyway, the guy didn't seem to understand when the other guy said "with everything, like a regular sandwich but with no meat." They listed the things in "everything" twice to one another. And still the guy making my sandwich missed mayo and mustard, which I added to his list and reiterated lettuce, tomatoes, and onions. So, then he made my sandwich. And I saw the lettuce poking out when I looked in the bag. I knew it wasn't toasted. I went home. There are no onions on my sandwich. Frankly, I like the mustard and the onions best on a sandwich. And I know all three of the usual (lettuce, tomatoes, onions) were in all of our lists of "everything." But there are no onions on the sandwich. And so, this sandwich is worthless to me. I'd eat it if I was desperate, but it's not what I paid for. And I'm going to take it back and get ANOTHER replacement--two wasted sandwiches and hopefully one correct one. I don't like waste. But I want onions on my sandwich, or it doesn't interest me. So, I rate all Paneras (except the one in West Chester where they have always double-checked with me to make sure it's right--without me indicating that it has ever been wrong) a one star. They'd get a four, perhaps for their sandwiches and their chai. Maybe even a five. And the shortbread cookies? A five. But for my wasted time and sometimes my hunger? A negative 5, or on the Yelp scale, a one. read more

The pits. Service is generally unfriendly. Every time I stop in its a mess. Tables not wiped off, area behind the counter covered in crumbs, used plates and gloves. Often out of some varieties of bagel at 7:45 am. The Harpers Point and Reed Hartman stores are nice. For whatever reason, this one is a disaster read more

Unfortunately, there was a power outage at Blue Ash chili. We decided to go with Panera because I love the Brentwood location. This location is the polar opposite. I couldn't understand our cashier. I thought it might be due to my age, but when my teenage granddaughter called him a "mushmouth" I figured I wasn't mistaken. Should have left then ~~ I ordered the broccoli soup. It was not a good experience. The sandwiches were sort of ok. I'm pretty sure I'll pass it up in the future read more

Worst and most disgusting experience I have had at a Panera or restaurant in a very long time. Happend just yesterday at lunch. Never mind my to go orders not coming up and ultimately being completely wrong, but the smoothy I ordered being made right in front of me by an employee wearing no gloves and right next to the red sanitation bucket he just put down is over the top. When I called them out on each thing and finally told them forget it because I was so disgusted and I want my money back, the cashier told me she needed to get the manager. The manager was another fine example of this place. After a very weak and less than caring sorry, he asked again that I wanted my money back. Hell yes I do!! And that's all that was offered. Someone is going to get sick here, especially reading the other reviews on this place...sadly, I am not the first with an experience like this. I will definitely be contacting their corporate too. Hopefully something changes before they become the next Chipolte. read more

They didn't call my name for me to get my meal from the counter so I didn't know it was mine so when I went to grab my plate, the guy behind the counter said, "Yeah, get that shit out my face." and the girl next to him laughed. Idk how they expected me to know it was my order when they didn't even bother to let me know it was mine ‍ so rude and unprofessional. read more

Great location, great staff and they are always efficient. I order most of my meals online and they are quick and always ready when I get there to pick it up. It is clean and easy to find. the food is always fresh and enjoyable. highly recommend this location. read more

Worst customer service! I walked in around 11:10 for lunch. Apparently they weren't ready to serve lunch yet, because I was refused service at the lunch register by two people, and told to wait in line at the bakery. there were about ten people in line already. With only one out of three registers open, I decided to leave. Evidently, they don't want my business. Every other restaurant is ready to take my order at 11:00. Panera is open way earlier than most restaurants and they can't get it together by ten after 11? Ridiculous. Never Again read more

Great place but girl at counter laughable. Wouldn't speak no greeting whatsoever...had say soo are you ready for my order...her response was "yea" read more

This is by far the worst Panera that I lhave ever been in!!! The staff was so rude, not helpful with menu questions and disgusting!!! They don't wear gloves, playing on their phones while preparing food and the floor looked like it hasn't been swept in a week! Did I say that the staff was rude?? Because they were so rude!!!! read more

Five visible employees and only one person taking orders and making the food herself while four people waited in line and the other four workers stood around doing nothing. Waited as the first person in line for six minutes while the one actual worker filled a bagel order and apparently went to the back to cut fruit cups for the order before giving up and leaving. read more

This is a disgrace to Panera Bread. This was a big splurge for our whole family. We chose Panera because we love them. This experience almost made me hate them. They had one register open with 6-7 people standing around watching the one person forget half our order. Then we got to have the joy of listening the servers hit on each other while ignoring us and joking about what they would do to other customers food. Then we finished off with a trip to the restrooms where the trash was over flowing and the equipment was missing or broken. It resembled a bathroom I would see at a prison. read more

Ordered curbside and waited called after 18 minutes, well Past the 1:22 estimated ready time. 24 minutes. I understand why the rating of this place was low by others. Panera is usually so consistent. read more

My husband and I came to Panera's for a quick bite before an evening class. The customer service was very poor. The cashiers took our order, and did not ask about our side items. In general the attitude was curt and unfriendly. I ordered a dozen cookies to take to class, and only got 11 ( I guess that's a reverse baker's dozen. My husband's Fuji apple salad was good. The broccoli cheese soup was good as well. I had the chicken noodle soup, and it tasted fine, but wasn't as warm as I would like. We like Psnera's, but will probably go to another location. read more

My wife received beyond awful service here. After ordering takeout for a group of 4 friends, she realized they had made over half the order wrong. When she called, the woman on the phone was incredibly rude and snippy, seemingly annoyed to have to speak with my wife. Amazingly, when my wife asked to speak with a manager, she was told "she's busy" and was hung up on! After repeat phone calls, she was finally able to get ahold of a manager who offered to remake the meal. We declined, as it was inconvenient to drive back, and accepted a gift card instead. So, 1 star gained for the slight redemption. read more