Panera's bakers dozen of bagels still hit the spot for a quick group breakfast (especially the cinnamon crunch!). BUT tossing them loose in a bag just feels wrong. I was told the company intentionally cut bagel packaging. I get saving costs, but not at the cost of presentation. We deserve better, especially at these prices. read more

Panera Bread - Baker's dozen - Sandwiches Near Me - Palmdale, California

Ordered 2 items for RAPID curbside. Waited almost 15mins before calling (mind you I'm on my lunch break) and was told there were 4 orders ahead of mine and they would have it out when they could. I get that they're busy, but don't advertise "rapid pickup" when it's just as long as going inside and ordering. Now I have no lunch and have to wait for a refund. read more

I enjoyed coming here to work on my academics and enjoy the sip club. When I came into today, all the outlets are covered. I get a lot of homeless people coming in to use the outlets but it should be available to those who pay to be there (sip club). Panera Bread's mission is "One Panera for a Healthier and Happier World". The company aims to create great, accessible eating experiences by being customer-responsive, fostering warm and inclusive work environments, and building meaningful community connections through good, clean food and responsible practices. Where is the warm and inclusive work environment?!?! They need to update their mission by statement "only pay to eat and then leave" so disappointing. read more

It's ok I was expecting to tase better not much chicken it's partial. 4/10 just make sure they add more chicken read more

Panera Bread - New almond sandwich it's delicious!! - Sandwiches Near Me - Palmdale, California

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Wow!!! What happened to this place? Just a bad vibe now.... Not like before at all... So sad how it used to be so nice n clean n food was always nice and fresh! My sandwich was so small with a wilted looking pickle I cared not to bother eating.. Side salad was so bad! Such a big disappointment! Left with bad feeling of not being satisfied like before... Won't be back... read more

Absolutely worst experience of my life! Worst customer service! Unorganized! Slow! Waiting 30min for an online order. Had to stand inside for 20min waiting for my food. Ridiculous. read more

Well where do I start, Panera has definitely gone a bit downward from its former glory, dry bread, smaller portions and higher prices, the food isn't necessarily terrible but for the price I'd say definitely swing by to other local spots and maybe get something better, and they definitely need to update their indoor vibe it's starting to feel a little out dated. read more

Got 1 and half dozen Bagels today and noticed bagel hole is getting bigger and bread is getting thinner. read more

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I came in the morning to order I don't normally come to this place because most employees are rude 3 this happen on my visit a girl name Vivian took my order only to screw it up when I asked her about it She gave me attitude BECAUSE how dare I ask clarification on my order. I took a sit and all of I hear a popping noise behind me it was someone cooking on a hotplate in the table ! I brought it up to someone he claim to be a manager a lady and she said "I'll keep an eye on it . Me and the person next to me said , what? Ok.... At the same time the same girl vivian started arguing with another customer. Panera is not what it used to be. Maybe if I contact the corp office someone will care Don't go there and if you do check your receipt read more

worst experience ever here. I am literally sitting in my car in the parking lot in tears because of the inefficiency of this restaurant. Ordered a you pick two. $20 for that and an ice tea. Waited almost a half hour, my buzzer hadn't gone off. I go up to the counter, and, I see what appears to be my order sitting on the counter. She says that's someone else's order. Asks my name, oh, yeah it is your order. She says it's been sitting at least 10 min. Offered to replace the soup. The salad, with dressing, would be soggy, too. A new order means more waiting. I asked for a refund. Yes, they refunded my pick 2, but I will receive it in 3-5 business days. I spent $20 for a drink, 40 min later, no lunch. Being diabetic, I have to find somewhere to have lunch and spend another $10+ more. I am livid. I will never be back here. Minimum wage increase for this??! Not worth going anywhere anymore. No one made this right. read more

Panera Bread - Sandwiches Near Me - Palmdale, California

Walked in and there was no one to help me with anything. So I went up to the kiosk and couldn't figure it out, so I walked out. Never again!! My first time there. read more

Panera Bread never let me down. Sandwiches are always well made and fresh. Haven't had a bad experience yet.

Felicia is an absolute gem--like a real-life Disney princess! She made my first visit amazing and even let my boyfriend and me sample some of their refreshers. Her kindness and cheerful vibe made the whole experience unforgettable. Highly recommend asking for Felicia! She's the example of what great customer service is! read more

My order was messed up. I called for assistance the manager was completely disrespectful, rude, refused to let me talk. Accused me of yelling when I wasn't. I will never order from here again. She refused to give me her managers information and then hung up on me. When I called back she would answer the phone and hang up again. read more

Unfortunately what I have come to expect from Palmdale customer service. Ordered ahead. Watched me name come off the board and multiple orders after mine get called out. Was eventually asked what I waiting for and told them. They got my order but it was wrong, ordered a large drink and was given one the size of a can of coke. I was told again that this tiny cup was a large and sent away. I visit Panera in West LA and Santa Clarita several times a week and have never had an issue. Will stick to those stores and avoid this one. read more

Here's an update. Previously, I noted that this location isn't up to the same standard it used to be. With the advent of curbside parking, this location continues to fail to deliver...literally. I recently shared this feedback on a Panera survey: "I've ordered curbside pick-up several times from this location. Almost every time (about 9 out of every 10 times), I arrived between 5 and 10 minutes after my order was ready and checked in via the app for curbside delivery, only for another 5 to 10 minutes to pass without receiving the food. Nine of 10 times, I've had to call the restaurant and ask them to bring out my order. I'm kind about it, and they are kind, too. I don't know if it's an app problem (the app isn't checking me in), a store system problem (they aren't being notified of my arrival), or a service problem (they see I've arrived but don't respond promptly). Whatever the scenario, I highly suggest fixing it. My family and I often wanted Panera, but we changed our minds and went elsewhere because we anticipated poor curbside service time from Panera. If we saw significant improvement in curbside delivery time (1 to 3 minutes after checking in on the app, no phone call required), we'd likely order from Panera more often." read more

Went to Panera today after church. We got the green tea drink so good best one of all, Mac and cheese 5 stars, grilled cheese always good and the amount of cheese they put it insane. The tomatoes soup always hits the spot. Wonderful meal. Highly recommend these dishes. I don't eat meat so I can't review on any of the sandwiches, but I am glad they have some great vegetarian options. The staff was friendly. Tables were clean. Ps. The food tasted good at home also. read more

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I'm writing this review as I'm sitting in Panera in shock ! I walked into your restaurant. Your manager is on the register, helping one woman I am standing behind her, waiting my turn patiently, although she didn't understand the menu. I'm still very patient. Another employee walks over and gets ready to open another register. Your manager told her no, don't help her let her use The customer kiosk. Went on to finish helping the lady. And walks two more people behind me he moves himself off of the register, closes it right in front of me. Never says ma'am I'll be right with you. Then tells the same girl that wanted to help me in the beginning to help me.(myself) so left me with the feeling that he just didn't wanna help me because he then turned around and open the other register and the two people that were behind me. ! Unacceptable behavior I have never felt so put off!! I have been a customer of this Panera particular since I moved to the antelope Valley 30 years ago. I am in aw!! The lack of his management experience. I can't imagine how he got this job. This felt very personal! And I have never seen or done anything to this young man. He was the manager. read more

Service was bad. I go for my second cup of coffee and there is nothing. I asked Tatiana and she didn't show any concern for what I was saying. I practically walked in behind the counter so she could hear me. I asked about coffee she said I had to wait 10 min. But I have to leave, then she said- I don't work that department and told me to wait 7 minutes and went back to make a drink. So is it 10 or 7min? If she could only ask the right person. Other Paneras have offer to serve me the coffee from the back. Or they go to the back to check how long, maybe I could have waited... She didn't even tried to check in the back or ask someone else. In any case it's very cold outside and it's Panera 3:30pm... all coffee pots shouldn't be empty at the same time for that long. I had gone 30 min before to get hazelnut coffee and it was empty. read more

Today I visited for the first time in a while. While I was deciding what I wanted to eat, the front cashier Ana sneezes in her hand a few times. Keep in mind the pastry cabinet is open behind her with no shield on her side, just to the customers. Then turns to the sink to wash her hands. The issue is, the water ran longer than she washes her hands. She turned the water on, sneezed again in her hand, then added soap did not have both hands laver or touch. Did not wash for 20 seconds before rinsing. I then spoke the manager Anthony about it, and he said your right. I asked will she be touching my food- he replied no. How ever she had to get my danish. So she did put one glove on and hold the bag with the other. I asked so you don't wear two gloves. She replied no. Which is strange because the woman before me she wore two gloves. I told her no, as in I didn't want it, she went and told the manager and he ended up getting it. These workers sometimes be nastier than the customers they are suppose to protect you from read more

We have eaten here a number of times. This place is always clean and they maintain a clean dining area. The is always fresh and delicious. Good choice of food to choose from. The staff is always friendly welcoming. read more

We went this morning ...First of all this place needs a BIG deep cleaning and keep this restaurant clean all the time specially on the coffee area and all the dining area. Is so dirty. But the restaurant needs more attention by the manager but probably needs new management who cares about the restaurant . Then they wonder why people don't go to eat anymore. . read more

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Bagels should be cut and toasted. They shouldn't be hockey pucks. Burnt and hard. No one can eat them. Then no croissants and offer white bread instead? Should have told me first. Terrible food and terrible service. Never again read more

Let me just start by sending I was in the customer service business for over 45 years. I was in the Panera on 10th St.. I ordered it Fuji apple and chicken salad and a sandwich.. I picked up my order and when I got to my car, young man came running out telling me that they made a mistake on my sandwich. He informed me that they were making another sandwich and will bring it out to you shortly. Let me just repeat I was about to get in my car when he approached me. All my years of customer service. The customer service it was performed during this transaction was exceptional. Never in my history experiencing customer service can compare to what happened with me today.. read more

I'm giving a 3 starts because they handled busying on several visits. But my last two visits not so much. Especially on Saturday when I did a pickup. Once I got home all 3 orders where missing the bread. I called and they said next time you come I. Let us know. WTH no I asked for manager to call me , left my number. 72 hours later no communication. The app has no form to report issues of missing items. read more

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I love Panera. Their salads. The sammies the turkey chili. They always are clean and offer pick up order onsite and delivery options. I like to go in person and generally go with the chipotle chicken and tomato bisque. They offer some great fresh lemonades and fresh sodas which are always good. I also like their half and half options. On top they have bakery options and usually go with chocolate chip cookies. read more

Fresh bread and always ready. Good staff and clean and very simple in and out and satisfying food and variety is amazing.

So the people here are friendly. The food is good. For that alone I'll continue to show up. However, their systems and processes are so inconsistent. I work from home, and will order from here at least once a day for the coffee subscription and also dine here periodically. I always use the app to save time and for ease of use/pickup/service. Problem is, I never know if the coffee I order will be ready or not, and if it is ready, I never know if it will be on the rapid pickup shelf (like the app says it will be) or just hanging out on the counter by the cash registers. There is also a third shelf they use for curbside pickup. I've been a supervisor/manager at customer facing establishments. Your customers are served quicker if you have a consistent "home" for each tool and product. This establishment seems to change their methods day by day, or even hour by hour (since sometimes I come twice a day). Pickup is never the same. In this most recent case, I've been purchasing bread bowls as well for soup at home. Sometimes they're pre-cut and prepped, and other times, like today, I have to prep it myself. Isn't the reason I'm spending $5 on a loaf of bread so that I don't have to prep it? I could've easily got a cheaper loaf at the store. The point is that you all made it a bread bowl, that's why I'm paying you more for it. This was after my order was not waiting on the shelf at the time the app claimed it would be. It wasn't even prepped (as evident with the product I received). Again, you all are friendly and your food is great, and I will continue to show up and give you business. But your inconsistency is affecting the customer experience. Please take the guessing game out of dining here. UPDATE FOR THE NEW YEAR: Unfortunately, still somewhat hit and miss. The latest in my daily visits include inaccurate order and providing two knives as my only utensils for a soup and salad. Not deal breakers that prevent me from returning, but still unfortunate. read more

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The service was bad nothing welcomed me I was standing for 3 mins no one came up to me I had to order myself on top of that the soup was cold If this store only work by having customers doing it themselves let the customer know because I was just lost and employees only look at me and not say nothing. 20 mins eating my meal employees assistant people coming in and I didn't get the same treatment read more

I had only been to the Panera in Lancaster and today was my first time trying it here in Palmdale, besides the fact that they threw in big ass chunks of tomato, it's also entirely frozen?? And as far as the associate that handed it to me, I also didn't appreciate the attitude- go to Lancaster instead. read more

Panera Bread - Frozen chunks of tomato.. yum? - Sandwiches Near Me - Palmdale, California

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Panera is just going downhill. Food quality is mediocre and not what it used to be. Of greatest concern is that it isn't just the one in Camarillo. It seems to be across the board. I'm wondering what is going on with corporate. read more

The food is disgusting and not edible. Wouldn't feed to my animals. This has happened twice. I've attached photos of what I ordered and what I received. read more

Panera Bread - What I ordered - Sandwiches Near Me - Palmdale, California

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The soups are my favorite. However, for some reason it's always served Luke warm. I prefer it to be hot. The staff are friendly and patient explaining the menu. The ice teas are refreshing. read more

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I went to Panera bread today and I encountered an amazing lady by the name of Tatianna. She was not only knowledgeable about the menu but also such a beautiful vibe and got the order perfect!! She is def an asset to this company and community. read more

I love this place. Generically, Panera fosters a welcoming ambiance, even without the fireplaces actively lit. This one is no exception. Panera also offers a "sip club" which is successfully managing to stay afloat and worth every penny. You pay a monthly fee and can get a free drink from the self-serve area any time you see a Panera. This is lovely, and brings them regular core business. Read their agreement for everything I've forgotten. I am not any kind of official representative. This location is my personal favorite. It is well-kept and responsive to its clientele, which is very diverse and obviously thriving under the expert care of the management. People feel safe here, and treat each other kindly and respectfully. As to the menu, I have my favorites and a couple of failures. Any of their boules are top notch. All of their sandwiches are a ditto. All salads but one also have my vote. The Strawberry Poppyseed, which sounds exciting has a deeply disappointing poppyseed vinaigrette with artificial sweetener in it. Get it with another salad dressing, or yoghurt, but not sure how to get the poppyseeds in that case. I hope they can fix this salad dressing, really. It has such potential to be delightful, like the rest of the menu, including their amazing flatbreads. Now, here's the final touch: family meals. Go find them. You're welcome. read more

This Panera bread is really dirty, even if the table are unoccupied they are not clean crumbs trash on top chairs and wall as are all dirty... read more

I've never felt more insulted. My girlfriend and I arrived at 10:25am and were placing our breakfast order on the tablet service. As we entered our order, the system updated and did not let us order our sandwiches. The lady at the front played dumb and acted like all of the eggs from 30 seconds ago didn't exist. Nobody was willing to compromise with us and we won't be returning to this location without resolution. read more

Update!!! First and foremost I'd like to say that the service I received from the MOD today was nothing compared to the service I received last weekend. Ms. Karina, I applaud you for your amazing attitude and energy in dealing with an upset customer. Thank you for making things right for us. I will definitely come back and I truly hope that your team as well as corporate can see what an asset you are to the company. Thank you. Worst experience ever at this Panera. $50 later for missing and cold food. Tried talking to management and all we got was a "sorry, give us another chance" Ummm, ok what about a refund for the food you charged me for that I never received?! Never again. read more

Half our order was missing... wtf y'all Could have at least given a larger Soup since you forgot the bread bowls. read more

Corina @ the cash-register counter was delightful and has amazing customer service skills! I would come here again on a Friday, because of her excellent service. She gives you a rundown of the items in your order. And she's very accommodating with customizations. Thank you, Corina! read more