I signed a contract with Patio Kings, a division of RFMC Construction, in April 2026 and paid a…read more$420 deposit, but the experience has been marked by poor communication, lack of accountability, and an overall failure to manage the project professionally.
Unfortunately, that has not been my experience. From the beginning, I have had to chase updates, make repeated phone calls, and try to figure out who was responsible for my project. I do not expect every construction project to be perfect, but I do expect basic communication, follow-through, and accountability.
My project had a tentative start date of May 18, 2026. The permit application was submitted on May 22, 2026. I later contacted Madera County myself and confirmed that Building Division approved the plans on May 27, 2026, while Planning and Fire reviews were still pending. My issue is not that permits were pending. My issue is that Patio Kings and RFMC were not proactively communicating this information to me.
On June 19, 2026, I was told someone would contact me. I expected a follow-up call on June 22, 2026. No one called. June 23, 2026 came and went with no communication. Since then, I have continued calling and emailing with little to no meaningful response.
Calling RFMC's main office has also been frustrating. I get routed through multiple phone options, but no one answers or returns my calls. Patio Kings has been nowhere to be found, and no one from RFMC has reached out to take ownership or resolve the situation.
As a customer, I expect basic professionalism. If a project is delayed, explain why. If permits are pending, provide updates. If someone says they will call, they should call.
After this happened, I looked at recent Yelp and Google reviews and saw other customers describing similar concerns with communication and follow-through. I can only speak to my own experience, but unfortunately, my situation matches those concerns.
At this point, I have lost confidence in RFMC Construction's ability to manage my project professionally. Based on my experience, I cannot recommend Patio Kings or RFMC Construction. Yelp does not allow a zero-star review. If it did, that is what I would leave. If you choose to hire them, document everything, keep every email and text message, track your permit status yourself, and be prepared to follow up repeatedly.