Waited for a long time for a pizza however they made things right after, i appreciate them going out of their way to fix it

I will never, ever order from here again. I was excited for my son to try the Toy Story personal pan pizza. We opened up the box & we were in complete silence. It was like cardboard. Very disappointing. The medium pizza i got for my self, the toppings tasted old, watered down. Awful. Just awful. The time before this, was cold but ot didn't bother me that much. Now I am seeing that they put no effort. This is truly unacceptable. read more

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"Terrible place. I ordered 2 pizzas, a soda, and a brownie. Both pizzas were not good; they both had fat pieces of mystery meat. I asked for a refund, but the lady didn't want to give it to me. She told me I'd get the money back on my card, and I never did. I paid over $40 and was lied to about getting my refund." she look the pizzas back n didn't even offer to remake them. service and food quality is terrible read more

I stopped by Saturday evening, placed an order online. Pizza was ready by time promised online! The young guy who gave me my order was friendly and gave me all I asked for; plates, napkins and ensured garlic dip was inside boxes, which it was! This is the second time I have ordered out in the last 3 weeks from this location! The first time, it took longer than expected time, they made me wait after online it said my pizza was ready. But that is my only small complaint, I guess. The pizza has been delicious and freshly made! I hadn't been to Papa John's in a while but now I will def be back more often! read more

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I ordered a large pizza for delivery and was told it would be 30 min which is acceptable. So a little over 30 min passed and the driver his name was Bryan called me and said sorry my car broke down about a mile down so it will be a bit. I told him don't worry I can order next time I understand things happen but he said don't worry I'll deliver your pizza no matter what. Within 8 minutes my doorbell rang and there he is with my pizza he went above and beyond than what he should've have keep in mind it was probably well over 100 degrees outside and for him to do this is amazing definitely ordering here again and requesting for Bryan. read more

Papa Johns Pizza - Pepperoni pizza - Pizza Near Me - Indio, California

Right when we walked in the door the tv was so load and trying to order it felt like a crowded bat The pizza was like it had been sitting for awhile then while waiting a couple came to pay with EBT and they said they didn't except EBT but there was a sticker that said EBT accepted here They were rude I would not go to this place read more

I paid $28 for a pizza with ham. I got 4 to 5 specs. Bad look! I don't like to complain, but this is not good. read more

Papa Johns Pizza - Can you spot the ham? - Pizza Near Me - Indio, California

Our pizza was excellent, as was the service - over the phone and at pick-up. When placing our order, the lady suggested we use one of their special promos and then add-on the stuffed crust option for $1.99 rather than order a regular priced SC pizza. She saved us over five dollars, which we really appreciated. We will definitely return to this Papa John's. read more

Worst pappa John's ever. Pizza was cardboard. Tried calling customer service to correct it, and over a week nothing. Pizza was inedible. Try dominos for half the price. It's not like papa John's you remembered. Asked for extra sauce and I get this crap. read more

Papa Johns Pizza - Pizza Near Me - Indio, California

Lupitita needs to get fired . She is so disorganized I've been waiting on my pizza for 2 hrs delivery and they finally come and deliver the wrong food so I come to the store and she is just clowning around with the employees and messing up on everyone else's orders I am now sitting here on my 3 rd hour waiting for my food . This is ridiculous . Lupita should not be in charge or lollygagging, while customers are waiting in the lobby. read more

Papa Johns Pizza - Dirty floors - Pizza Near Me - Indio, California

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ANSWER YOUR PHONE!!! So about a month ago, I had gotten an order that was missing dipping sauces. I called the store and I was on hold for 41 minutes. When they answered a guy named Jesus Beltran told me to call the next time I order and they will include them for free. So I placed an order today and then called the store to ask about the dipping sauces, and no one answered. After being on hold for 5 1/2 minutes I hung up and called back then I was on hold again for like 45 minutes before I decided to drive down there. When I got there, some dude was telling me that when they're busy, they don't answer the phone, eventually he's like well what do you want me to do about it and I told him to just give me the sauces that should have been in the order. My dude was like I'll give them to you for free because of the hassle and I was like THEY'RE ALREADY PAID FOR. Straight garbage read more

Papa Johns Pizza - Pizza Near Me - Indio, California

I received a discount coupon to purchase a 14"pizza. Since I had never eaten a pizza from Papa John's before, I decided to try it. I ordered a pepperoni thin-crust pizza and paid for it. Since I would have to wait for about 15 minutes, I asked the clerk if someone could bring it out to my car for me and she said yes. I could not find suitable disabled parking so I ended up parking in the very front at the pick-up-only parking. I pulled in and I was going to park elsewhere but I was trapped by the traffic going back and forth behind me so I stayed there. This shop is not in a good spot because of the traffic. Also, I couldn't understand why the closest parking was pick-up order parking only and the disabled parking was further away and only one spot. The whole time I was there, not one car pulled up for pick-up. I waited about 20 minutes and no one came out with my pizza. So I went in and asked if my pizza was ready. It was not. I still had to wait another five minutes. The staff seemed unorganized and it seemed s though many of them were walking around confused. I finally got my pizza. I got in my car and it seemed like forever until I was able to get out of the parking lot because of the ongoing traffic passing back and forth behind my car. Finally, I was able to back out and quickly exited the parking lot and drove home. The pizza smelled good and was hot. I noticed on my receipt that I was also supposed to have a seasoning packet which was not there with the pizza. The back of the pizza was close to being scorched and tasted bitter. The pizza was definitely not worth the $15 that I would have paid without the coupon. I just bought one at Walmart for a little over $5 and it tasted better than Papa Johns's pizza did. I paid $9.78 for the pizza and I can't say it was worth that much. I don't think I will be visiting again. Not because the flavor of the pizza was mediocre and burned on the backside, but because of the nightmare in the parking area. read more

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If I could leave a no stars I would, for 50 bucks a large sloppy undercooked pizza &' "wings " with no sauce. Really disappointed, we've had order from here before and it was actually great. But will no longer think about ordering from here again definitely an employee issue. read more

Papa Johns Pizza - "Honey chipotle" boneless wings 10pc - Pizza Near Me - Indio, California

I haven't been to this Papa Johns on Hwy 111 in Indio for months. Staff looks completely different; a bunch of Arabic men (talking in their own language) with plain clothes attire. I had ordered online 40 minutes in advanced; I received a I text message that my pizza and cheese sticks were ready in 15 minutes after I placed my order. So, when I arrived to Papa Johns 25 minutes after I received a text message that the order was ready, the guy in the front says "it is still cooking." I was like "what? okay, I will wait here." Then, moments later, an Uber Eats guy comes in, and the same worker tells him the same thing. At this time, I can see like 5 pizzas are already ready sitting on their warming shelf. Then after 10 minutes, a worker (in the correct working attire) comes in and takes care of a customer who just walked in. Since I was running late, I ask the worker if my pickup is ready; the worker goes the shelf to pick up the boxes that I saw when I first walked in. Unbelievable, it seems like the first worker (when I walked in) just wanted everyone to wait 15 minutes for his coworker to come back from break. Ah whatever, food was great though (good temperature, tasted great). There is a small dining area with 3 small tables if you want to eat in, but they were super dirty (tables with drink cups, dirty floors with food scattered); cleanliness of their store is definitely low priority. read more

So I ordered a stuffed crust pizza with veggies, and when I got my pizza the crust wasn't even stuffed crust AND it was super DRY. Pizza was cold too. I called and a called for an hour and nothing. No answer or response I paid extra for stuffed crust and didn't get it. OH and also to add, there was some chicken on it, I don't eat meat !!!!!! Do better and take responsibility. Couldn't even get my money back for this piece of cardboard pizza or eat it. So thanks for cheating me out of a meal, yes I'm upset, and this might not have been that much of a big deal if someone would've answered the phone to fix it. read more

Papa Johns Pizza - Pizza Near Me - Indio, California

The system went down today, and I understand that's not your fault. But I was told I would get a refund. Then an hour later I get a text that my pizza is ready! I called back and they wanted me to come get my pizza after I already got food somewhere else and they told me I would get a refund! I have requested a refund. And if I don't get it, I will be back on here to let everyone know about it! Totally unacceptable and a manager should be taking these calls and making things right with customer! read more

I ordered a large, thin crust pepperoni for today...when I went to pick up there was a problem with the register not opening so he said it was on the house...I said know I have the change as well as $3 tip so I paid and left. Got home to a cold cheese pizza that was dried out. So disappointed...I was there only customer at 12....how do you get no pepperoni with a pepperoni pizza....my last visit for sure. Be sure to check your pizza before you leave and if you are told it's on the house don't feel guilty....enjoy it! read more

My order was never received and I am supposed to receive a credit a refund not a credit and it's supposed to be for $89 so could somebody please look into this for me or let me know what the status is? read more

I ordered an extra large Veggie and Pepperoni pizza tonight. It was superb!!!! Fresh, nice and hot and lots of toppings. Every time my husband and I order a pizza from Papa Johns--Indio, we are never disappointed. I can't really believe the other poor reviews. Papa Johns has never failed us. The delivery guy was also very nice and polite. I'm so glad that Papa Johns cooked dinner for us tonight. Thanks so much to Papa Johns in Indio. Gail B., La Quinta, Ca read more

Convent location, in and out in no time. Pizza as expected.....good value. Prepared quickly, notice via text was helpful.

The best!! We can get over how good is the vegetables capellini's . Pizzas are amazing!

Better ingredients. Better pizza. Its true. I'm disturbed after what I saw from my last visit at this location. The employee who was operating the cash register(handling cash) was also making the pizzas, wearing gloves, but not washing hands or changing gloves in between all of that. I havn't gone back ever since. read more

These guys will give you the wrong Order and then not answer the phone when they don't give you the right order. Do not order from this bad business. Shut it down read more

I was calling the store and they had me on hold for more then 20mins. So I decided to stay on the phone and drive there. So I get there I'm still on hold on phone so I walk in and guy is on his phone and AirPods. And then comes up to me and say can I help you I was like I will like to Order and I told him I've been on hold for more then 20mins hold it's cuz we're busy. There is no one here. This is bad customer service and then they just standing here doing nothing tf wow I wish I would get paid to do there job. I will not come here ever again bad service read more

Papa Johns Pizza - Just standing there not doing their job - Pizza Near Me - Indio, California

Been seeing the TV Ads about Papadias and thought I'd try one and stopped by last night ... Should have called it in first but just stopped in, was told 15 minutes and took 32 ... not the best timing but nearly tolerable, the next thing was when I opened it at home ... Nowhere close to the amount of toppings shown in the Ads and what was there didn't even cover all the crust - Surprised? No, I should have suspected ... Then, adding insult to the menu, Ads showed it was $6 and they charged me $8.99 plus tax and was told the price went up ... Funny, no prices were posted for it at old or new price ... Another of life's lessons learned ... read more

What can i say Guadalupe gets down on that kitchen she made that pizza nice, warm and thick just like how my girl likes it Guadalupe you deserve to be manager. read more

Placed an online order and watched the tracking and it said the order was delivered. I called to see why we did not receive our order. The person who answered put the delivery driver on. He said he knocked on the door and the residents said they did not order pizza He had the right address but described the wrong house. He also said he called my number, I never received a call. He said he got a voicemail. I never received a call, no call record. When I asked how they were going to make this right he said he didn't know. I asked to speak to the manager and I got put on eternal hold. I tried calling with another phone and was also put on hold until the restaurant closed. He clearly did not go to the right house and did not call. Do not order from this restaurant, horrible customer service and no effort to correct a problem. Super disappointed and now I have to chase down my money. read more

Great Pizza but Guadalupe doesn't know how to communicate, he doesn't know his job, which is listening and placing the order. I feel sorry for him. I order two Hawaiian pizzas and I ended up getting a pepperoni and a Hawaiian. The next guest ordered ground beef on his order, and i heard him saying that they have only Beef. read more

I tried the papadia at the pops Josh's in Indio for the first time today n even though it was pretty tasty it had too much salt in it.... the workers were working hard but the cooks were cooking with bare hands, answering phones, picking up orders n ringing the register n then getting back to cooking without washing their hands.... The least the should do us to wear gloves... not too sanitary... read more

Placed an online order. The earliest they let you select is noon. Needed the order to be ready at 11:30-11:45, no problem I'll place the order and call in and let them know. I call the store and the automated phone systems are trash, I keep hitting "2 if you're calling about an existing order". The automated system just restarts the menu each time. Okay, I'll press "3 for a new order" and talk to someone. A lady with a thick Indian accent answers the phone (likely an India call center). I explain that I'm calling about an existing order and she transfers me, phone rings a few times and a lady picks up the phone says "please hold" and immediately puts me on hold where I remained for 15 mins, until I just gave up. It's been a very long time since I've ordered Papa John's and this was an opportunity for them to get me back as a regular customer and they failed. read more

Pizzas were fantastic my issue is with the wings I ordered which were the buffalo style and they had little to no sauce on them. Need much more sauce on them for them to taste like buffalo wings and not just plain ones. read more

Bought a pizza and took one slice it was dry as the desert . Took it back the woman refused to make it right bought a second pizza and now we all have the runs DONT EAT HERE read more

So on 5/20/17 at 7:30 the lady that answered the phone hung up on me..i assume because the was trying to talk to some one else. I called back 5 min later. The phone rang forever until they picked up and immediately hung up. Food could be great but I'll never know. read more

Called in advanced about an order. Came within 15-20 minutes and still wasn't ready. I asked about my order and they said they never received it and had to wait extra time. Cook was complaining that he never got that order. The other worker was singing annoyingly. The others laughing and talking and being very slow. Where's the fast pace work? I get it it's a pizza place but you will lose customers continuously messing up and lacking pace. read more

nick hung up on me "sad face" Nick please call me back I miss you nick if you see this please just call me back I want a pizza man This is not coool read more

This Indio store is by far the best pizza. Their pizza is always delivered piping hot, fresh and on time. Their drivers are always polite and friendly. read more

Placed my first ever order with papa Johns today and they messed up, no help what so ever and their customer service is complete shit.

First off, they don't deliver to my address even though I'm only about 2 miles away. They offer online ordering for carryout, however. BUT...everyone who just walks in gets their pizza made first. Therefore, when you arrive to pick up your pizza, be prepared to wait because THAT'S when they'll start to make it. Also, they are completely unable to read a pizza order correctly, so our pizza was pretty much inedible. So sad, because Papa John's used to be my favorite. Unfortunately the less-than-able employees at this location have ensured that I won't eat there again. And of course, there was no manager on duty, so no one to talk to about it, either. How can you leave a bunch of teenagers to run a restaurant? It's hard enough for an adult. read more

My first time ordering from Papa John's. My young daughter is partial to making her own pizza's, and if we do not have the Mozzarella, Parmesan and Romano cheeses needed, she likes Domino's. She like to order / customize online and she is partial to their hand tossed crust and sauce. I convinced her to try something different since she really wanted pizza tonight. She announced that she does not like the Papa John's online ordering as much. She said it is not as easy. She was impressed with how many options they have. The online order confirmation showed up quickly and the committed to a 40 minute delivery that is better than the 60 to 75 minute that Domino's always gives. The actual delivery was received at 34 minutes.....Hey, NOT BAD! The driver was very nice and was wearing a nice clean Papa John's uniform. The Pizza smelled great and looked great. We went with the Original Crust Peperoni special and the Tuscan 6 cheese special. The real question was if my pizza loving kid would think it measured up. Her verdict was she still likes the Domino's hand tossed crust better but she really likes the sauce and the 6 cheese pizza from Papa John's. I agree this is good for delivery pizza, so I am going to give them 4 stars. Nice friendly delivery driver, online ordering, fast delivery, good food. I would say they hit all the important points for delivery pizza. read more

The only Papa Johns around here. I love this place because their pizza is awesome... Take that dominos and Pizza Hut. The rewards program is great. It's nice to get a free pizza, specially when you are loyal to them. read more

Papa Johns Pizza - Pizza Near Me - Indio, California