This location is OK, but could be better. Our pizza was fine, but I ordered extra cheese on both of our pizzas and they didn't even have the regular amount of cheese on it. It was just a little bit of a let down esp since I paid extra for it. The cheese bread I ordered had grease all in the box, which is unusual and I prefer it not to be loaded in grease. But it's ok. Altogether it was just an OK experience and not our best. read more

Upon my personal experience the managers are caring and dedicated, the workers are friendly and efficient, and the food is outstanding.

service- online ordering was shut down because of the rush; only two customers the whole time I waited for our food, they also weren't answering the phone orders at the time; good luck getting anyone to help read more

Ordered online. They forgot my garlic cups. It happens, I understand that. But when I called to inform the manager of the mess up, he immediately gets defensive, refuses to give me his name, refuses to correct the mistake, and blames us for not checking the work of HIS employees. I even offered to give their driver $5 to meet me halfway to my house to get the cups I already paid for and he refused. He acted like I had no right to be upset about it and that there was nothing at all he could do. read more

What a joke. Called in 30min..ahead Got there he had not even started it. Said he had been on the phone the hole time. He said he is the only one there. Management said they only need one person till Thursdays. Never order her again been in the car for 30min now. I don't think the employee will be here much longer with that kind of management. read more

The current manager screamed and yelled and then hung up on me after I asked for a refund because the order was late. Most managers would work with you if that happened. Not this one. Avoid this restaurant at all costs. Boycott this particular location read more

Pizza is good. However delivery driver has now specifically asked for a tip on 2 different occasions. The first time he wouldn't give my son the pizza until he came inside and got him a tip. I gave him a tip then. However, the second time I did not!! read more

The current manager screamed and yelled and then hung up on me after I asked for a refund because the order was late. Most managers would work with you if that happened. Not this one. Avoid this restaurant at all costs. Boycott this particular location. read more

Placed an online order at 5:34, website stated first available time for delivery 6:45. 6:45 came and went called the store and on their automated system it stated 6:55 delivery. 6:55 came and went called the store back and i was told it would be 20 to 25 more mins before my food was even MADE!!! Worst customer service. Manager was very rude and ugly when i questioned why it was taking so long. read more

*Edit* After posting this very review on Yelp, Google, and sending it to corporate, a manager called me this morning. He said that he appreciated me letting him know of the issue and that he would take care of the issue. I will update my review once i see something actually happens and they SLOW DOWN while driving through my neighborhood. Words are cheap. Let's see if there is action. I live out Tidwell Hollow Road. The speed limit is 25 mph. I just saw a white Pontiac (i think it was a pontiac but i know for a fact it was a white car,) and this car just flew by my house to and from his delivery doing at least 50. I called the store and was answered with hello. I was on hold over 8 minutes. I hung up and called back and demanded a manager. The person who answered claimed to be a manager. I told him what i had seen, and kids were playing outside, and he responded with a uh huh. IF this WAS a manager he needs a lesson in customer service. I for one will NEVER go back to this location. As they apparently could care less about the safety of children in their delivery zone. I am ASTOUNDED. And EXTREMELY disappointed. This is NOT how Papa John's usually operates. They have lost a customer. There is always Pizza Hut, Little Ceasers, and Dominos. But after this, I'll go hungry before this store gets one penny of my money. read more

We opted to make the drive to this location (Oneonta) after finding the one close to us was closed today. We'll worth the 30 minute drive (delivery is not offered to our home location so we always had to do carry out). I placed my order using the app abs selected "now" for my pick up time and then headed to the store. Upon arrival I found that my order had not even been started and the app automatically put it in the queue for 1pm rather than 1145. The employees on duty wasted no time preparing my order as soon as I arrived rather than making me wait. They were all extremely attentive and polite and told me they would have my order ready in about 20 min. Exactly 20 min later I was leaving with fresh hot pizza and glad I made the drive. Mistakes happen. Technology fails. These employees could have been aggravated, rude, and less accommodating but instead they made it right and did so with a great attitude. We will use this location from now on. Great experience! read more

Awful and Rude employees as well as the Manager. Lots of yelling in store when picking up Pizza. Will not be doing business here again!

Best pizza in Oneonta hands down! Desserts are not so great though but I come for the pizza. The customer service could improve some. They need more courteous and attentive employees. read more