At 22:53 I made a small order. The delivery took almost 2 hrs to get in my address. They said it would take 30 to 40 min. After 1 hr waiting, I called to ask and see if they have any feedback. The receptionist said the driver was going to get in my place in 5 min. I went outside to wait... nothing! After 15 min I called back to ask if the driver got lost and the receptionist said she was going to call him and check what was going on. I didn't receive a call back from her. After 10 min I called her back and she lied to me: she said the driver was just outside but she didn't know I was waiting outside already and I said it to her. She was confused and didn't know what to say. There was only excuses from her. After a few more calls, all from my own initiative, and waiting about 1h48min the driver finally got there, saying sorry and giving excuses that it was a busy day. I said I didn't want to pay and he made me wait more to call the receptionist who said I could get 2 euro off (from delivery service). You guys are making a very bad business! The minimum that a customer should receive as apologies was a free order! I'm gonna write loads of reviews on Internet about this mistreatment. Plus, the food isn't good. read more