I can't say enough good things about Optima Benefits & Payroll. As a small business owner, they…read morehave been a lifeline for our company, Optimum Influence Media. A couple of years ago, we had a few issues due to our old CPA filing our taxes under the wrong FEIN number. During that time, I worked closely with Sheril Damelio to resolve these issues. Not only did Sheril take the extra time to help me understand what was going on, but she also made it a priority to check in with me and ensure these issues never happen again. She was a godsend. As our company has grown, we have taken advantage of the HR resources that Optima offers, and we have been extremely satisfied. Sheril answered all of my questions and even guided me through signing into specific portals, utilizing tools, and exploring other opportunities to support our business. More recently, I have been working with Kathy Freeman, who is exceptional. She is always timely with her responses, and I feel confident knowing she is handling our payroll. If you are a business owner in the Rochester area, I highly recommend utilizing services from Optima. They are second to none in our community, and we are so lucky to have them! Thank you all.

Would not recommend to small businesses or NEW buisness. We set up service with only 1 employee and…read moreafter only a couple months we felt it wasnt working in our benifit to pay for such a service and called to cancel payroll service with them completley. I believe this was done in 2017. From then on our buisness had gone through a change of management and more importantly we were trying to find our way as new buisness owners during a pandemic with little resources to no help. While going through bank statements for tax purposes we came across Optima Benifits every few months for different charges. When looking more into it we were still being charged every quarter for the last 7YEARS for a service that we thought we canceled. The charges started at $21 when we signed up and continued to increase every year... $75 to 78.50 to 83 to 100 and a few random higher ones. When going back to look at our contract a few things were done wrong on both ends but getting in touch with them was not the easiest processes when the found out why we were calling. On our end apparently we were supposed to send them written notification to terminate service after verbal communication which for wjatever reason we failed to do.... for the 7 years inbetween we DID NOT recieve any sort of emails, phone calls or written letters regarding any type of service they have provided us. We never not even once received any documents from them not even for annual taxes! So im not sure what we were even being charged for. We no longer had any paid employees to which we would need a payroll. This is a family owned buisness. All under 1 roof family buisness! So yes we should have caught this much sooner and we learned our lesson the hard way. On the other hand what type of moral ethics does a company have to charge anyone for a service they clearly not providing? In the end we learned a tough lesson and that is to not trust anyone with just there word... always read the fine print and reread btwn the lines and most importantly follow up and dnt just take them at there word.

Joanna filed my taxes and claimed a credit 2 years in a row that I wasn't eligible for. Almost 3…read moreyears later, the state is asking for that money back plus interest. I took them to small claims and the judgement was in my favor however, I have yet to receive the check of over $400 that I am owed. They continue to make these types of mistakes but will NOT take responsibility for them. They are very expensive to begin with and no mater what the mistake, or what a judge says, they will avoid taking responsibility.

We have been using GSR for our taxes for more than 20 years and have always been happy with the…read morework they do. Terry was very helpful dealing with the IRS to help us to get money due to us. They are always friendly and professional.

I'm always so happy with this insurance office! They're quick, easy to work with, kind and…read moreprofessional. The text line is awesome too - I've never had that perk before and it's a lifesaver for quick things. I'm never on hold too often but it's just nice to have a text option on busy days. Definitely recommend!

So friendly and responsive! Julie is the best agent we've ever worked with. She made it easy to get…read moreset up after our cross-country move, which was a real help in the midst of learning the area.

I've been with Lino Reale since 2008. Prior to that I'd been with several different insurance…read morecompanies (that were cold, distant and unfriendly). Lino's team is refreshingly different this team is energetic, friendly, family-like and extremely professional. They take the time to ask... how I am doing, they know my husband's name and some other family members. During these uncertain times it's important to remember the people or human side of business. I truly appreciate their effort to ask how I am doing and offer kinds words or encouragement when needed. Thank you Lino and team... keep up the AWESOME work! xoxox

Jeanne Kelly is fantastic--direct, professional, and friendly. She is a great credit to the Reale…read moreteam!

Laura is on point! The ladies at this State Farm office make it so easy to get affordable car…read moreinsurance! Don't waste time with anyyy other company out there,I stressed n searched for days getting ridiculously high quotes from all the other big name competitors, jaw-droppingly high high rates,she got me lowest rate with lowest downpayment!Laura has been available to me day n night,outstanding StateFarm employees.These ladies make the company look amazing -K.C.

Cara is an exceptional state agent. She went over and beyond to insurance that I had the best…read moreservice in both auto and life insurance. She was extremely attentive and guided me through my concerns. To say the least she completely provided me with superior customer service at its finest!!!!!!

Scott really went above and beyond what was necessary. Despite the fact that he was unable to find…read morea carrier who would be able to fulfill our unique business insurance needs, he took the time to explain all the reasons why this was the case. When I reached out to other companies, I had received the same 'no, we can't help you' generic response, or even a lack of response. Not so with the Feltner Group. Scott was the only one to take the time to exhaust all his resources to see if he could offer us any options, and even when he could not, he was friendly and offered his professional advice. Even though he could not personally help us, I could tell he wanted to! I would recommend the Feltner Group to anyone looking for insurance because it's not about the bottom line with them. It's about the customer.

The staff and owners are so very helpful. They respond with answers quickly and thoroughly. It is…read morenice to know there is a team of people willing to help with anything as well as when I'm in a difficult situation.

Benefit Link is our consultant for employee benefits at my company. They have done an excellent…read morejob of advising us on a very complex and constantly changing landscape of employee benefits. I had a personal need which was to help my mother with her healthcare benefits when Monroe County decided to drop her healthcare insurance without proper notice (as the widowed spouse of a retiree, 87 years old and terrified to go to the doctors office since she thought she wasn't covered). I ran into a brick wall talking to the county HR people (frustrating bureaucrats that did not want to accept that they made a mistake, and caused some unneeded mental anguish for my mother...and me). Frustrated, I called Robin at Benefit Link for advice. She was amazing. Assessed the situation quickly, knew who I should call and provided me with a road-map of questions to get my mother the proper coverage at the best value. Benefit Link...expert knowledge, advice and action. Just what I needed in a service provider.

Just called and received a quote for insurance. The process was quick and very easy. The staff was…read moresuper friendly!! I had the pleasure of speaking with an employee named Laurel. She was very helpful in the process. I was only on the phone for all of about 10 minutes and then I was all set with renter's insurance which was effective immediately! She emailed me promptly with a receipt and I was all set! Would definitely recommend this location solely based on the staff and convenience. I honestly never thought it would be so easy and comforting. Now, I don't have worry as much about a home invasion if one should ever occur. Also, I can cancel anytime I want and it is so cheap!