ZERO STARS! ZERO STARS! ZERO STARS! Park Ave Properties is the WORST company we have ever dealt with. I want to keep this review short for those who are looking for a true, accurate, concise review. Not only are they an awful property management company, but just awful overall. My wife and I live in Hawaii and needed a property manager for our home in Charlotte. The lady we dealt with at first was nice as can be. As soon as we signed the contract, it all changed. They gave us an estimate for getting the home rent ready. We paid it ($1,500) and didn't hear anything back. We were basically put on the back burner and lied to about when our property would be ready. After months of trying to contact them, they responded and said they didn't know anything about the property. We asked if the work we paid for was completed. They said the house needs work to get it rent ready, even though they had already given us a list to get the house rent ready... A few nights later, an officer called and said the house had been broken into. A steel security door had been left UNLOCKED and someone had access to the glass back door and broke it and let themselves in. This resulted in damage to the home (broken window) and our personal property ($2,000 motorcycle) being stolen. When confronted about the incident, Park Ave properties responded with, and this is verbatim, "You didn't tell us we had to lock the door", and they sent me a $140 bill for boarding up the door (which I told them not to do and it resulted in further damage) and a $500 bill for replacing the single pane glass (a $20 piece of glass from a local glass shop). On top of that, they sent us another estimate for $10,000 to get the home rent ready. I ended up having to fly home and do all the work myself. When I was there, I noticed they had not done much of the work they had charged me for, and most of the windows were left unlocked and open... Park Ave Properties were the only ones with access to the home. Park Ave Properties is incompetent, rude, unprofessional, and unreliable. Overall, I would NOT RECOMMEND this company to anyone, ever. read more

I purchased a house in January, got it fixed up in one month and passed it over to this company to manage. 2.5 months later, they still hadn't found a tenant. Worse still, they wasted my time with endless back and forth about the house not being rent ready, even though there was nothing actually wrong with it. They wanted me to do landscaping and replace the carpets and hardwood floors for thousands of dollars when everything was just fine - typical of a 25 year old home. It was in better shape than some of the places I've rented in Nola, PA, and DC. I could never talk to the same person internally or get a straight answer. In fact the person who sold me the contract was from a different company altogether and I felt like I was the victim of a bait-n-switch instead of a willing partner in an agreement. In the first month, after they'd approved my home to be shown, and before they unapproved it, they found four applicants. None had a monthly income higher than $230/month, and none could afford to live anywhere in Charlotte. It makes me suspect they cannot match real, honest people with affordable places to rent like mine. They probably do fine on renting mega homes to better-off families. I ended up paying them $525 to get out of this contract after 2.5 months! And it was the best expense / outcome I could have hoped for. I can't imagine how much worse they'd treat my tenants, if they ever found one. read more

We have rented this house and are moving in tomorrow!! Lawn and shrubs were to be done prior!! Not!! They say it's been professionally cleaned!! You better get a refund. After several days of calling and emails they finally respond in their snooty lil rude tone!! If you would get off your behind and go see the property maybe you would know how bad it looks. I sent pics and they still act like I am a bother!! Well honey do your job and maybe I won't have to call you and tell you what's next!! Terrible experience so far and haven't even moved in!! The lack of communication with this place is inexcusable!! I will NEVER use them nor refer them!! Stay far away. read more

See all

This company is making so much money off of their application fees ($45). Most of the properties on the site are NOT available so don't waste your time or money. Some of the homes have been on the site for months - I've been checking!! They are taking 10 applications per showing, quick $450 and only one person can get the property. Rip Off if you ask me! Beware! read more

DO NOT RENT PROPERTY MANAGED BY THIS COMPANY! I have been leasing property for years and have NEVER had such a horrible experience throughout the whole process. Moving in was a nightmare, getting any maintenance taken care of was a nightmare and moving out....well you guessed it! I spent 5 hours cleaning, had the carpets cleaned, spackled holes and touched up paint upon move out in addition to having added two ceiling fans and a light fixture while living in the property. I had prior approval and left them, including the fixtures that were replaced. I had a small dog and paid a nonrefundable pet deposit (which should have covered any additional carpet cleaning needed as there was no damage). They ended up keeping half of my security deposit for carpet cleaning, extra cleaning fee, replacement of a 10+ year old exhaust fan and a mid-lease inspection fee (which they got around to just prior to my notice after 2 years). I have always been a good tenant, kept the place clean and paid on time, online every month for 2 years and followed all of their guidelines for move in and move out. The only reason that I did not sue them in small claims court is that it would not be worth the time and effort.They reward their tenants with shafting them. If you are looking, keep looking for some property not managed by this company. read more

I was migrated over to PAP from Barnett Real Estate. The level of service at BRE was great and I was assures that Id remain satisfied once absorbed into PAP. The quality of service has been inconsistent at best. Perhaps I'm lucky to havr had good tenants. Most recently, my property was not advertised for rent until 15 days prior to it being vacant. The move out inspection was completed long after the tenants moved out. As of the move out inspection datr, there were no utilities on at the property. Electrical could not be inspected. The HVAC system is in need of replacement. Money has been sent to cover that. It can't be properly replaced/tested without electrical services. So I'm losing money, patience and cool. Emails and phone calls to the owner relationship manager have gone ignored several times. The most recent tenants also expressed dissatisfaction particularly when needing to report maintenance issues over the weekends. If you haven't signed to allow them to manage your property, don't. If you have, join me me in exploring options. read more

Don't lease or let them manage your property. You will get notices from the neighbors about how bad the yard looks and they will let your place fall apart. I had people living in my house because park ave don't check to see if it is vacant. The fees are high and they cause you to work more when they are in charge. Good luck trying to get Someone on the phone. read more

I would not recommend renting from this management service nor do any type of business with them. Absolutely horrible management. Rumor is that the company is owned by a politician and these are just investment properties so that they can make a great profit once the areas they invest in are developed more. This would explain the neglectful nature of the management and maintenance requests. They never fixed one thing in our house until the kitchen flooded because of a broken pipe...but even that took over a week for them to respond to the messages. read more

We are enjoying our property, but we got off to a shaky start. We moved in on a Friday and did not realize that our hot water heater wasn't functioning until after 5pm that day. When we called for maintenance, we were informed that the situation was not an emergency so maintenance would not come out until Monday to resolve the issue. So, we spent our first three days in the home without hot water (we moved in during the month of January). Additionally, our gas fireplace switch is not functioning. We were told that a technician would be out soon to repair. However, it has been two weeks, and we have not received an update. We are hopeful that our experience with Park Avenue will improve during our residence. Their office staff is always friendly and glad to help us. read more

Renting a home from Park Avenue was one of the worst experiences of my life. When we walked through the house, we pointed out that there was a leak in the bathroom. The agent said that it would be fixed immediately. A month and a half later we showed up with our rental truck to find black mold crawling up the walls of the interior of the house. Park Avenue refused to let us out of our lease and we were stuck with a bathroom remodel and mold remediation for the first two months of our lease. They wouldn't even pay for us to stay in a hotel while the problems were fixed. From there we had every problem imaginable with the house and Park Avenue took their sweet time fixing absolutely everything. At one point they left me six months pregnant with a three-year-old and no refrigerator for 3 1/2 weeks. By the time our lease was up, we were so ready to get away. Of course they tried to find every way imaginable to keep our security deposit. In Park Avenue's defense I will say that the owner of the property was just a total jerk. But, we were incredibly unimpressed with how they handled every situation. Run away from this company if you can! read more

By far the worst, disorganized, incompetent people I have ever worked with in my life. They never answer their phone and could care less about their tenants. I have leased a house through them for going 5 years and have never had a good experience working with them. If possible, avoid this company at ALL costs. John B. -- That's funny. I've been calling my "team Brooklyn" for the past week with leaving voicemails and no one has returned my call besides Rachel who is "unable to answer my questions or help the issue". I think I'll pass as I've dealt with enough of you. Clearly none of you care to resolve anyone's problems they're having with you. read more

DO NOT RENT FROM THESE PEOPLE...THEY ARE CROOKS & WILL TAKE YOUR MONEY BY FALSE PRETENSE & FRAUD. They said they could not find a hot pink garage door opener that was right besides 3 keys left on the stove. Then sent me a picture of the garage door opener from their post inspection move out. Now since the could not charge for the garage door opener they took the smoke detector down & took a picture saying it was missing & charged me $62.50 out of my deposit! REALLY!!! What the hell am I going to do with a smoke detector? They claimed I damaged blinds that were damaged at move in. See attached photo. And they charged $388 for paint for what they said was chip/stratch damage beyond normal wear & tear! Mind you they did post inspection without my knowledge...posted the post inspection date to their portal. They did not mail or email like their lease agreement states. No where does it state in the lease they will upload post inspection notification to their portal. I was no longer a tenant...why would I look for anything on the portal??? They are crooks!!! read more

Literally the worst. I'm a Realtor and I've seen many property management companies, but this one takes the cake for worst ever. The address on the side says NC but I'm sure it's the same one that's in Florida also. We originally rented our condo from a son and mom that had owned it plus other properties for a while. Things were fine. I enjoy dealing with direct owners. Anytime there was an issue, I knew I could just send him a text or give him a call, although I didn't bother them with small stuff that I could just do and save him a trip. They decided they wanted to sell all of their condos after our 2nd year of living here. It's been downhill ever since. The new owner sold it again before our lease was even up. The newest owner who is also currently selling is an out-of-town owner and uses Park Ave to manage the property. I don't know why it says manage because they don't actually manage anything. They will not speak to you on the phone for any reason. It has to be an email. In the listing contract, they make sure they put that you have to pay for repairs even though this stuff has been here since before we moved in. At some point, things like dishwashers, washers, dryers, etc start to fail. Even with great care. If I own the home, great. Go buy a new one. If I'm renting from you and it wasn't new when I moved in, why is it my responsibility to get the washer repaired that is leaking water all over the floor because of what I'm sure is the drain pump has failed? It's not only about repairs but we've had nothing but issue after issue since this company has taken over. They are very rude. My rent was the same for 2 years with the original owners. As soon as this place came, immediate increase. Next year after, increase again. They also do it in a way where it's so close to your renewal date that you don't have time to find another place. I'm over it. I'm making sure everyone in the industry knows not to work with them or recommend them to clients. Your job is to manage the property for the owner, not chase the tenants away. read more

I would not recommend the NC branch to my worst enemy, or maybe I would. First off I moved into the property on August 1, 2016, sight unseen. Now you may think that's crazy but let me give you background. I moved to the Atlanta area to start my new job in May 2016 and was staying with in-laws. I had been working with Park Ave to find a home because my family was still in MD finishing out the lease. I should have know this wasn't the best company to work with because they rarely answered the phone or responded to emails. For two months I tried to secure a home with them. I got more run a round then a cat running from water. Every house I contacted them about fell through, mostly because they never answered the phone or responded to emails when I had questions. It was always SOMETHING, "the house wasn't available, someone else got it, the owner decided to sell". I was tired of the long commute to work and not having my own place so when a house finally popped up and stayed available long enough to get a live person on the phone I snatched it up even though it was smaller than what I needed (3br not 4). Fast forward, talked to someone about getting all the utilities in my name. She gave me ONE number and said it would take care of ALL the utilities. I called, faxed in all the required paperwork and thought it was a done deal. NOPE! Got an email from them the following month saying the owner was still getting the bills. I tell them I'm not sure why I did what I was told to do. I was called a liar. I told them I had the paperwork and fax receipts. She said I didn't get the power done. Again I said I did what I was supposed to but just send me the bill. Now all of a sudden you have 3 utility companies I need to contact. WTF? Where was this info before? Again I told them just send me the bill. The bill was over $500. Now I was only in the house a month and a half....but I said okay I'll pay it but can I split it in half. They said they would ask the landlord and get back with me. Landlord agreed. So I paid half with the rent. The other have was a few days late because of when I got paid. I get a nasty gram (yes I keep all emails for the first rep claiming this isn't true) saying my rent was late. Ummmm, no rent was on time, the bill was late. You know they have late rent has reason to terminate a lease *sideeye*. Now let's talk about how the heat when out in the winter and it took 3 times to get it fixed...no let's not *more sideeye* Needless to say I moved out. They send you an "intent to leave" or something like that. They ask you the day you which to vacate, remember this. I put down July 31. Okay so I need up getting a job in Florida. I end up leaving July 5th, my family was still in the house. I emailed saying I needed to change my move out date to July 16th. No response. I get emails asking if they can show the house. I said sure because I'm going to be out July 16th. I get texts messages saying they are going to show the house, again I say cool. I email again and say hey I need to change my move out date to 7/16. KAREN emails me back and says 7/16 or 8/16. I respond 7/16. Nothing else from her. So now a realtor is contacting me to show the house. I say go ahead, I'm not there. She said NO ONE TOLD HER THAT BUT SHE WOULD LET THEM KNOW. Now I get an email, oh so and so said you moved out, can we do the move out inspection? BRUH!!!! Are you serious???? Move out inspection done. Now they say oh we don't probate rent if you move out early. SO WHY THE **** do you offer a choice of move out date and why didn't KAREN say something when I asked!!!! Bottom line I just got a trumped up trash removal bill from them even though I requested the actual bill from the company and they kept my whole deposit. They will get that payment in installments of $10 an month playing with me read more

Would give zero stars if I could. This property management group has ZERO communication and could care less what their tenants go thru when the AIR CONDITIONER goes out in the middle of Summer. I have not had cold air since Thursday (4 days) and they refuse to update me or offer a solution. Each person I have spoken with says they will look into it and call me back. Even if there's no answer they would call to let me know that little bit of useless information. It is 86 degrees inside my home and I had to go purchase a $500 portable A.C. unit to sleep somewhat comfortable while my poor wife is at home sweating it out while I work. They do NOT care about their tenants and are piss poor at trying to offer solutions, much less communicate. I will never use this company again. Also, they refuse to do anything about the mold growing in the bathroom which I have tested myself and asked them to handle. Shame on Park Ave for not caring, not working and refusing to help someone who pays their rent every time, on time and only asks for there to not be mold and to have a.c. in the Summer. Short story: Park Ave Sucks and I don't recommend read more

*CHECK YOUR PORTAL. You might have access to someone else's information!* Hi I'm a tenant with this realty company and giving a warning to any perspective tenants to RUN. We have had many issues with this sorry company. For one, in my resident ledger PDF in our portal, I have my information AND someone else's information!!!! I have their check information, address, & telephone number ect. THAT IS NOT OK. I have spoken with the company to get this issue resolved as well as reached out to the lady whose information I HAVE. We have a screenshot and sent one to her as well. Hopefully they get this breach resolved soon since they said they couldn't see it from their end. Another issue is we have been living here for over 4 months and have yet to have any issues with the house repaired. Finally had some guys come out to I assume get a estimate of prior damages and never heard anything back. If you happen to rent from them DOCUMENT everything. Not all reality company's are this incompetent so I suggest looking elsewhere! read more

You will notice the only positive reviews of this company are from the property owners. Terribly lazy customer service, non existent communication. They collect application fees and don't do their jobs. Trust the reviews on here and BBB. They are accurate, unfortunately I didn't realize it until it was too late. read more

They should change their name to "One Star Properties". I finally had enough of this company and switched to a new property manager. Park Avenue failed to inform me on THREE occasions that the person managing my property was no longer at the company or they had been promoted (one left on vacation and never returned). No one picked up the ball, contacted me and made sure the leases were renewed in the spring (optimal time) as I requested on numerous occasions. Of course, the leases expired and converted to month-to-month status, which means that a tenant can vacate during the holidays and leave you with a vacancy for several months. Park Avenue failed to make routine visits and keep me updated on the condition of the property. Now, i have to pay over $10,000 to get the house rent ready. Trying to contact them is nearly impossible. They never answer the phone and take several days to return calls. I wished I had read all of these negative reviews before I signed an agreement. Park Avenue is the worst. Stay away! read more

If you are a potential tenant and the property is managed by this agency DO NOT GO THROUGH WITH IT. I wish I read the reviews before signing my lease. We rented a unit from them which had appliances that didn't properly work that they didn't fix until after our move out. The unit was not clean when we moved and had property and junk left behind from previous tenants that we had to clean up. We left the unit in better condition than when we moved in (we have proof of pictures before and after) and they took out 16% of our renters deposit. They also didn't get it back to us within the 30 day tenant law. I have contacted them multiple times via phone and email and they aren't responding. We may have to take legal action just to have something done about them. read more

Series of unfortunate circumstances have led to this review. We are renting through Park Avenue. We moved in on Halloween and have submitted over 10 maintenance requests. The first and major one being our washer was filled with disgusting water upon move in. We are going on 2 months to get the washer and dryer replaced. It's been a long process with a lot of frustrations. We hear complaints from the Park Avenue maintenance about how frustrating it is on their end but they are the ones who have made all the errors that have led to this process taking so long. Disregarded requests, long time between handymen to fix it, long time period to contact owner, ordered the wrong size washer/dryer... we've had so many phone calls, email exchanges, and even in person visits to the property management building to resolve issues. After 2 months, we are already sick of dealing with them! Sick of excuses. Just want results. read more

Warning do not do business with these people. My husband has been in the U.S military for six years now. We have been a lot of places and this is the worst company we have every had the displeasure to work with. Did the application ($45) per person. Comes to find out the house was not available. We spoke to two different people and they each had two different stories. Very disappointed in the way they do business. I hope not all north Caroline residents are not this distrusting. read more

Wish I could give zero stars. I have been so extremely livid with this property management company since the day I moved in. It's strange, but seeing all these other negative reviews actually gives me a little bit of relief in knowing that other people feel/experience my frustrations with Park Ave. Among so many other complaints I have with the staff, customer service, response times, maintenance requests, hidden fees, etc., the issue that sticks out THE MOST is the fact that since I have lived there, the owner of my property has taken care of the lawn. My lease states (verbatim) that "lawn service is the tenant's responsibility unless this service is provided by the HOA or ANY OTHER MEANS ARRANGED BY THE OWNER". So the fact that the owner HAS made arrangements to get the lawn serviced during my lease term should mean that they are still responsible for all lawn care. Park Ave doesn't see it that way. I put in a request via my tenant portal for lawn service and simply stated that I needed Park Ave. to get in touch with my owner to let them know that the lawn needed to be serviced. I got the standard "your request has been dispatched to a vendor and that someone will be contacting you" email response. 3 weeks and 7 voice mail messages later, I sent another request via my tenant portal. 2 weeks and more voicemail messages later, I finally spoke to someone on the phone. I spoke with Denise from maintenance who was very quick to let me know what her job responsibilities are, and how they do NOT include my lawn service requests. She also told me that she is never required to pick up the phone and speak to any tenant. As long as she is communicating with me via email, she is doing her job. The amount of disrespect this woman showed me is absolutely outrageous. I also spoke with Armetria multiple times (via email of course but also one phone conversation - Yayyyy!) and she has assured me that my lease explicitly states that the lawn service is the tenant's responsibility. And the fact that the owner had the lawn serviced since I've lived in it is not the same thing as the owner making arrangements to service the lawn. Needless to say, she has stopped responding to ANY of my emails. I also asked a lawyer to look over the language of the lease. I explained the way I was interpreting the lawn service section and he was really shocked that anyone else could possibly be interpreting it differently. All in all - took 2 months to hear anything on my lawn, still don't have an answer, still waiting for Armetria to email me back (it's been a week). PLEASE AVOID THIS MANAGEMENT COMPANY and SAVE YOURSELF! read more

Terrible company. Stay away as a renter or owner. They don't respond to email, nor phone calls. They over-charge and lie. We are still waiting for anyone to respond to us. I suspect they will go bankrupt. Beware of Park Avenue. No good. read more

Be really careful before you send in an application fee ($40) for any listing. I was showed a unit I really liked, and went back and forth via email with the listing agent. I finally deposited the application fee for the unit online and told the agent I did so. She came back to me right away saying that someone else had already taken the unit and that I couldn't get my money back. I was so angry. Why wasnt the listing removed online, and why hadn't she mentioned that someone else had already submitted an application for it during our multiple email exchanges? Things had to be escalated all the way to the president for me to get my application fee back. Would never recommend this agency to anyone I know from my own bad experience. read more

I wish we would have consulted yelp before we rented from this company. Because our experience was similar to the other reviewers. Our first mistake was renting a house before seeing it. (Yes, I know- stupid. We had a young baby and lived 12 hrs away.) But we thought the price we were paying for rent it should be ok. Wrong! The pictures on the internet were not up-to-date. The house was dirty, paint job horrendous, carpet had a huge dirt ring around the edge (Jenny who was the agent said she had the carpet cleaned 3x and couldn't get it out. Perhaps that's a clue that new carpet is needed.) Broken blinds and a door. The state of the house was unacceptable but we were stuck because the moving truck was on it's way. Next, getting Maintance to come out in a timely fashion is a joke. I had to call and email several times before someone came out. And the people they sent out were questionable. Last, as I stated above there was damage to the house when we moved in. We documented the damage (blinds and a door) In a move-in document that we returned to them. Jenny assured us we wouldn't be charged for it. I'm sure you can guess where I'm going with this. When we received our deposit back they charged us for the door and blinds. As well with other numerous deductions. The explanation was vague and Ray ( park avenue rep) couldn't give us specifics as to what we were charged for. We got stuck paying for damage we didn't do because that move-in sheet mysteriously wasn't in our file. I was able to confirm that that we were wrongly charged for a few items and asked Ray to reimburse us. Well Ray stopped calling me back and wouldn't return my emails. I was able to get a hold of his boss who promised to call me back. But- she didn't. It finally took a stern voicemail and she finally called me back and the check arrived in a few days. In my opinion, based upon my experience the employees are inadequate and have poor customer service skills. read more

I am a properly owner and have nothing but complaints about the management this company provides. They are incapable of communicating and their employees are bumbling fools. Once the lease expires, I will be terminating my contract with them. read more

DON'T BE FOOLED! Pk Ave Properties is nothing like the google reviews indicate. As soon as you sign a lease, your property management is handled by GOAL Properties of Indiana, a sister company (or similar) of Pk Ave. Once you're managed by GOAL, you're on your own. All previous contacts are no longer valid and you will have zero means of communication except through the portal. No formal email, no phone number, no personal contact whatsoever. This process is OBVIOUSLY SOP for them, but this was never disclosed to me when I was signing the lease. I've waited over 2 weeks for maintenance issues on the property that I'm renting with zero feedback from GOAL. Furthermore, they claim that I owe them $20 for gas but will not produce a bill or anything to substantiate this. I have sent them repeated messages, and requests for information, but I have heard nothing back from them. Also, our property was listed on the website as 1,577 sq/ft but they counted the 2 car garage! The property is clearly not this large, and is even listed at 1,300 sq/ft on the county register of deeds. I should have checked into this before I signed... With less than 1 month into my lease, I cannot wait for it to end. This is going to be a nightmare. Please avoid them at all costs. read more

If you have money that you can frivolously throw away trying to find a home this is the perfect company for it. We spent almost $200 after being told that the home we were interested in. Prior to the application we were told there were no other applications and to hurry and apply so that we would have first option which we did. We submitted our application and played the waiting game. Five days later and having heard nothing I contacted the office (of course leaving messages as I have to wonder if they really work) and left several messages. I received an email (not a phone call) to let us know that another applicant had received the home and that if we were interested in another home in their management we could apply for it. WHAT????!!!! Are you serious. First of all, why would you process several applications all at one time knowing that only one applicant can be approved and given the house? To me its like you STOLE right out of my pocket or robbed me!!! This is so unethical in so many ways especially when you tell your applicants that only ONE application will be processed at a time. I have never dealt with such business thievery as I have with this company. I am so thankful I work for one of the largest companies in the area and that I have a voice over our associates and relocation options to NEVER...EVER use this company. Now I have to figure out how to resolve this matter and it may be the matter of legal representation. I am so glad that I recorded the call and have proof of what was told to us when we applied for this home. To all readers.....BEWARE!!!! PARK AVENUE PROPERTIES IS NOT A COMPANY YOU WANT TO DO BUSINESS WITH!!!! read more

Absolutely terrible. Hard to imagine a property manager could be this bad. They managed our family home in Charlotte. We had a horrible experience, as did our tenants and our neighbors. They are completely irresponsible. read more

This company is hands down the WORST Managment company I have EVER dealt with. They are ABSOLUTELY INCOMPETENT in SOOOO MANY ways. I have NO IDEA how they are still in business. If you are considering renting a property from them, do yourself a BIG favor & DONT!!! They're great at collecting fees, rent, etc, but don't expect a return call or email because THEY DO NOT COMMUNICATE. Also, they DO NOT, I REPEAT, THEY DO NOT RETURN SECURITY DEPOSITS!!!! You've been WARNED! read more

Our dealings with Park Avenue were completely disappointing and we found their manner of conducting business to be untimely, unprofessional, and unworthy of our business, so we did not end up signing a lease with this company. Pretty much every communication we needed from them was either too slow, incorrect, or never happened. To make what could be a long story short, our experience went like this: We requested a showing online and received an email that an agent would follow up with us within 24 hours. She didn't so we had to call her. At the showing, the agent was not useful for much more than just letting us in. She hardly knew anything about the property, which was surprising because she said she had already shown the house to other people. She didn't know basic info like square footage and knew nothing about the utilities. She told us the wrong amount for the pet fee (turned out to be double what she said). So we called the leasing agent who also said she would have to get back to us on the basic info we wanted about the property, but she never did. We needed to move in two weeks so we went ahead and paid for our application. We submitted all the documentation required, and then a full 24 hours later we got an email stating we needed to resubmit everything within 48 hours or else... So I submitted it immediately and it took them well over a week to process our approval. We have excellent credit and squeaky clean backgrounds, so we knew the hold-up was entirely on their end. (The agency we ended up using processed us within 24 hours.) We gave up on trying to do business with this company. We couldn't imagine what kind of experience we would have after signing a lease if this was the experience we were having just trying to get one signed. There's much more to our experience than this, but basically, I'd never attempt to do business with these people again and would advise anyone else against trying to do so. read more

If I could give less than a one star rating I would. Since they took over from our previous management company, it has been a comedy of errors. The staff is rude, inept, slow to respond, (if they respond at all!), and just unprofessional overall. They are the poster child for how not to run business. read more

Run, don't walk, away from Park Avenue Property Management if you are a renter. They are all for the owner and not the renter. They charged me twice the monthly rent for a security deposit. If you pay your rent by check, they charge an additional $6 per check per month. They lied to me when the owner stopped paying their HOA fee and I couldn't use my pool fob. I was one day away from the cable company and water and sewer being turned off because of this. Park Avenue said they were in touch with the owner and HOA to see what the cause was....they new!! They cancelled an appliance repair request I made because of a defect in the stove because it was the second request. I could go on and on. Can't wait til my lease is up and I'm out of here. read more