Absolutely terrible experience. Called to make an appointment to have my furnace serviced. He was…read morevery rude. And kept trying to make excuses to jack up the price on me. When I told him I couldn't hire him, he rudely hung up on me. Beware!

Outstanding and quick service and very good prices. Explained everything he was doing and answered…read moreall my questions while installing a new heat pump. I will definitely use them again and refer them to anyone I know that needs service.

After extensive consideration and a year of patience, I'm penning this cautionary tale about my…read moreexperience with Q&A Heating and Cooling. My hope is to provide a clear window into what started with promise but ended in disappointment. Initial Expectations: I hired Q&A over a year ago to install a new HVAC system in my historic 120-year-old home. I was misled by their glowing reviews, anticipating a job well done. The contract was clear and included the installation of 2 SEER 16 units, 2 iwave units, removal of an ancient furnace, and installation of a pull down attic ladder. The Reality of the Installation: The onset of issues was swift. The carelessness during installation led to several shattered plaster walls and ceilings, a testament to their inexperience with historic homes, which they failed to communicate. They failed to box in the exposed ductwork, leaving a metal intake duct literally taped to the wooden floor and plaster wall (you can see this in the photos). When installing the attic door, they cut a power line to half of the upstairs, which they said that they would repair and never did. I have been without power in two of my bedrooms for literally a year. Calls to the owner, who oversaw the project, have been met with denial and unfulfilled promises of callbacks for scheduling repairs. Contractual Deviations: Contrary to the terms of the contract, the old furnace was never removed, the iwave units were never installed, and one of the outdoor units isn't the SEER 16 model promised (You can see this in the photos). This breach of contract is not just a matter of technicality but one of trust, as they cannot reasonably claim that it was a mistake or oversight. Attempts at Resolution: My attempts to collaborate on resolution have been ignored. Over a year of attempting dialogue has led me to this point of public discourse, hoping for a resolution that now seems unlikely. Lack of Follow-Through: The installation of an attic door was mishandled, resulting in a damaged product and a ladder that doesn't fully extend. The absence of post-installation inspections or guidance left me without critical knowledge about the systems installed in my own home. They informed me that they would be doing maintenance after installation and have never followed through with any appointment that has been set (and several have been set up). I have offered to pay for the maintenance and yet no one follows through. The filters are held within the blowers and are not within the air intake vents so they are not straight forward to replace or maintain. Again, Q&A offered no education on this and, instead, promised to come out regularly to do the maintenance. Divergence from Positive Experiences: It's perplexing to reconcile my ordeal with the sea of five-star reviews. I'm left questioning whether my experience is an anomaly or if others simply haven't voiced their discontent. Acknowledgement of Positives: In the spirit of fairness, it's worth noting that Q&A did initially communicate effectively, work with apparent efficiency, and they did install the systems--albeit not quite as promised. The Photographs' Tale: I invite you to view the attached photos. They are a silent yet vivid narrative of the quality and outcome of the work done. Final Words and a Call to Action: My advice to potential customers is to consider the breadth of experiences, not just the positive ones. The issues I've faced may well be yours if due diligence is bypassed. A substantial investment of over $26,000 warrants a level of service and professionalism that I unfortunately did not receive. If you're in the market for HVAC services, especially for historic homes, I implore you to scrutinize, ask the hard questions, and ensure your chosen company has the requisite experience and integrity. Conclusion: My intent isn't to disparage but to inform. It is a heartfelt account from a customer who believed he was in capable hands. I wish for my experience to be an outlier, but it's a risk I urge you not to overlook.

"My heat went out and I knew just who to call, Q & A Heating and Cooling. Mr Ronald Oliver arrived…read moreon time, he was very professional, and explained everything clearly. The issue was resolved efficiently, and my unit was back running. Overall, I am very satisfied with the service and would highly recommend Q & A Heating and Cooling to anyone in need of HVAC services."

I'm honestly not sure. I've been using them for several years (I think 8?), and they've switched to…read morea yearly monthly plan where you get 2 free inspections, and it looks like this year isn't even a full year. Odd. If I have been paying each month, then they should still honor the two free inspections otherwise for the year, as it's like I'm being charged a much higher fee for the last inspection if I simply add up the monthly payments. They've been timely in the past and I think fair, and it looks like the other person who had come over instead of Joey prior to the last inspection had not replenished the Freon when he was supposed to (in case a top off was needed). That used to be part of the yearly inspection plan I had. As a result, Joey saw that Freon was low and I guess assumed there was a leak) and I had to pay nearly $300 to top off the Freon. Odd. I have a call in to them to discuss this agreement.

I highly recommend this company. Joey Smith quickly responded to our call and was at our home that…read moresame day. He was very professional and compassionate to our needs. He was "honest" and Extremely fair in the cost. I felt SAFE We now have a Cool home during this HOT days. Thank You Tech Masters/Joey Smith.

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

Priority 1 has several times been able to help us out with HVAC problems on short notice. They are…read morevery friendly, professional and competitively priced.

From the owner: Call now to schedule your HVAC service. Offering next day availability. 24/7 service always…read moreavailable!

We've definitely found a guy we can trust. Called these guys after a recommendation when I had…read moreissues with my AC unit. Service was prompt and after investigating, he found the short that was blowing the fuse. Thank goodness we didn't have to deal with a hot night. Can't wait to get started on a bunch of other projects at the house.

From the owner: We are a family owned and operated company with 20+ years of experience in the Greater Richmond…read moreRegion. Home renovations can be intimidating and stressful. Working with us will give you the ease of mind to get the job done without any of the stress. We offer an end-to-end client experience that includes seamless communication, flexible budgets, and timely projects. we offer the following services Interior & exterior renovations Kitchen & bath renovations Landscaping projects Interior & exterior paint Hvac repairs Hvac installs Dumpster rental

I called Airmaxx about five years ago because they were the highest rated on Trane's website for…read morecertified Trane repair in my area, and they have not disappointed me. AirMaxx has been consistent with skilled and friendly professionals for the five years they've been servicing my heat and air. Keri keeps my service on point so I don't have to worry about it. She's always friendly, easy to get a hold of, and returns calls quickly. The Airmaxx tech, Christian, has been out to my home a few times. He's always professional and it's a pleasure to see him. But honestly, all their techs have been like that. AirMaxx is the type of company that gives you a sense of community and trust.

My one year review. In November 2024, I acquired a residence constructed in 1962 and initiated…read moreplans to replace the existing HVAC system and ductwork. After conducting thorough independent research--including resources such as newhvacguide.com--I contacted multiple HVAC contractors. The process involved two principal challenges: the phase-out of R410A refrigerant effective January 2025, and the need to find a contractor with expertise in HVAC inverter technology. Airmaxx Mechanical distinguished itself with an informative website, and Josh stood out by taking the initiative to perform a Manual J calculation (unlike the others) without prompting. Furthermore, unlike other companies that dispatched only sales personnel, Josh personally oversaw the project and participated directly in the installation alongside his team. I also wish to acknowledge Keri for her exceptional efforts in sourcing the desired HVAC unit and her prompt, responsive communication regarding any inquiries.

Thought I would give this local company a try and Reed came to fix a pipe leak on my bathroom sink…read more When I could tell how experienced he was, I asked him to replace the drain assembly for the sink and my old cast iron bathtub. Along the way, when I asked about the constant leak at the bathtub faucet, he immediately knew it was from an old canister that needed replacing. This was something several other plumbers-including Woodfin-misdiagnosed. Dealing with the bathtubs ancient drain assembly was not easy but he did it without one scratch on the tub. Should also mention how nice he was and how he patiently explained everything and walked me through how I could remove the drains for cleaning. Great job! Will certainly use Hudson again and will try them when my old heat pump needs replacing.

These folks are the best! They installed a new boiler for me a few years ago and I've been…read morethoroughly pleased. This week I thought I had a gas leak and they came right out. As it turned out I had a plumbing problem. Not only did they resolve the plumbing issue but took the time to do a routine cleaning and maintenance on my boiler. I would absolutely recommend Hudson 1000%. Furthermore, they are trustworthy which goes a long way in my book!