My children went to the Leeland Station location for nearly 3 years. Over that time, there were…read moreNUMEROUS instances of negligent behavior including specifically an assistant putting her hands on my child's neck to redirect him, leaving claw marks from her long nails (no video evidence and my son wasnt old enough to explain well plus no other adult saw ... so oh well nothing they could do). Moved his room and the next teacher, though nice, missed him going out to the playground and left him there crying and reaching through the gate. They claim it was a few minutes but he was so upset it took a long time for him to calm down - that was more than a few minutes and another teacher was the one to notice him. There are constantly new, untrained assistants rotating around and they arent observant. My son was assaulted and violated in the room out in the open and no one helped him. Police report, hospital visit and cps involved but because it was a child there wasnt much they could do. No exact date to figure out which adult and they dont record the videos anyway. That is their way out of everything. Sons were pulled immediately but it is so disturbing that when you reach out about such serious things you are dismissed by the director and assistant director. They are good friends with the person in licensing who claims they dont have a violation for that or no way to prove this... its all a big run around and no one is really looking out for your babies except for the few amazing teachers that are too good for that place. Oh and an added awful detail - they (directors) forged my signature on my sons medical document they redid. The few good qualities do not come close to having your child neglected and traumatized. My oldest had a great experience, but my youngest literally has a standing appt for therapy through the county after they heard his video account of the last incident. That trauma was 100% preventable with decent supervision and they should be ashamed of themselves for not doing more to prevent these instances before they happen. Every concern was brushed off and no matter what route I went I was known as being a pain to deal with instead of an educator and parent bringing issues to the forefront before something awful happens. LLE is their management group and clearly not correcting things from the top down. Be careful when enrolling your kids around the area - MANY daycares in the area are also LLE and ran/trained by the same people. There are better options. The violations on the DSS website do not reflect all of this - they find ways to not get the violations or it falls in a gray area with no evidence. Dont just use those in your research - reviews matter! Best of luck finding a good fit for your little one. Like I said, we had one good experience and one traumatic one - are you willing to roll the dice? I wouldnt risk it.

I toured here a year prior to touring again and enrolling a few months ago. I wish I'd listened to…read moremy gut. Throughout the enrollment process I didn't even realize who the director was because she could hardly answer any questions about facility procedures or regarding my child's food allergy. I actually thought the assistant director was the director since she was the only one who gave me information. More days than not my son was picked up with poop in his diaper, dirty hands and dirty face. I understand they are little kids and there's a lot going on. I didn't want to be that mom so I waited a while to bring it up to admin hoping it would get better. It didn't. I bring it up to the assistant director, she says she'll check in with the teachers. It gets better for a week or so but not consistently. On top of this, the door to the outside toddler playground is left unlocked and cracked with no one out there open multiple times at varying times of day. Each occasion I let a staff member know it was open. At a 630am drop off, it's open. I told a staff member and she replied that "they had a training the previous day and someone must've left it open" not seeming surprised. Concerned that this door was open all night I emailed the director asking if there was a reason for this that I wasn't thinking of. I detailed days and times this previously occurred and who I let know. She responded that this is the first she's hearing about it and she'll address it. Not even two weeks later it happens again. This tells me that she doesn't walk around the building and employees don't bring concerns to her attention. The final straw was coordinating with the director about moving my son to the next room. She thought he would get more attention and better care with the next teacher up. I definitely wanted to do this since his current room was chaos with no consistent lead teacher. Director and I agreed that he would transition for few hours a day for a week and then move up. The week he is supposed to be moved I see notifications from his old room. I call asking what's going on with the room situation. She doesn't know what room he's in, why he didn't go to the new room as he was supposed to etc. just in general no clue about the plan for my son. This was the last straw for me. The next day I grabbed his stuff and went to grab his EpiPens from the medication box where staff showed me it was since there was no one around other than the 2 opening room teachers. It was unlatched and unlocked. I didn't even find my son's EpiPen's in the medication box. Immediately emailed the director saying he wouldn't be returning or fulfilling the two weeks notice because of my documented concerns and to ask where the epi pens were since it wasn't in the box. She said that they had it, but didn't tell me where it was. We did pick up the epi pens but they were clearly not where staff previously told me it was kept. In addition to all this, one day I had my mom pick up my son. I gave her the door code and told her to bring her license. She walked in, the director was in her office with another staff member. They didn't pay her any mind. My mom asked if they needed to check her ID. They hesitated and then the director said "we'll take a look since you have it out." I filed complaints with DSS about the medication box and the door being left unlocked and open multiple times. The investigator called me and said she couldn't cite them for the door being unlocked and open since there's no specific code for that, but recommended I reach out to their district director. I did reach out to the district director who told me the door and medication box had been fixed. Too bad the center couldn't do that all along with my concerns instead of me having to submit complaints with DSS.