Excellent food and equally good service. Traditional menu very well presented. Will return soon.read more

Stayed at this hotel 3 weeks ago whilst attending a seminar in York…read more It has reasonably good standards and has many original features dating back to 1699. It used to be master cutler(from sheffield) residence. The rooms although nice, spacious and fully equiped are bit 80 ish in furnishings. This hotel also has a spa, which I did not try because I forgot my shorts. This would be a good venue for couples on a quiet couple of days away, although I was there on business, I noticed mostly couples were there. Lovely gardens.

Quite possibly the best pub grub I've had in the last twelve months - I was unable to completely…read morefinish my massive helping of haddock, leek and cheddar pie with great chunky chips, veg (3 kinds) and onion gravy. A good pint of Guinness too but the place would improve vastly with the addition of one or more real ale taps.

The nice thing about staying at a Holiday Inn was the little amenities they give like shampoo,…read morelotions, and even a note that if you forgot say a razor, you could call them and they'd bring one. So nice! Also, they have bath tubs! It's nice to be able to soak in a nice hot bath after being frozen to the bone whilst on a Ghost tour of York. I'm not sure if it was weather that had me so cold or the fact that it is one of the most haunted cities in England. Freaky! And I got two proper sets of towels. That was really nice too. The beds were quite comfortable although I had a twin share, I was alone in my room. Somehow I lucked out with not having a roommate on my tour. Not complaining one bit. It was nice. The view from the room was nice too. The tea and coffee bar was a nice touch. The breakfast was top notch. A full English breakfast was served and they had a pancake machine! Coffee was still questionable swill but it's the UK, I should have been drinking tea instead. They had some tasty hash browns though. One of the better hotels we stayed in during our tour but wifi was not free. The wifi is £20 per 24 hour period (which is really expensive). The hairdryer is hidden inside a dresser drawer. This was unusual but at least it was easy to store.

Very good hotel. The hotel is a bit dated but the price and location makes up for it. It is not…read morein downtown but at walking distance there is s bus stop where all the stopping busses that will take you to downtown. Clean and comfortable beds and pillows. Rooms that faced the garden had a great view. The people is very friendly. We did not use the restaurant or the bar but it was always busy.

Old, unloved hotel. No parking, rude staff, no WiFi or cell service. Staff also stole my charger…read moreand claimed they didn't find it

***AVOID THIS HOTEL***…read more My parents had their wedding at The Pavilion on the 13th August, the ceremony was perfect, as was the food. However. The service was atrocious, we were not informed when the hot food had come out, so when everything was ready the hot food was cold and had to be reheated. We had to find someone to get the champagne poured so a toast could be done. Several times there was nobody behind the bar. Dirty plates were left on people's tables and were not cleared away until after the meal had finished and people were leaving. The chocolate eclairs we had stored in the kitchen fridge in honor of my recently deceased nanna were not brought out until the everyone had eaten. We had to hunt someone down to find them. The wedding planner left after everyone had started eating and basically we were left in a room with no staff, no assistance. We literally had to wander around the hotel looking for someone to get something as simple as a damn knife for the cake. Truly pathetic service that literally ruined what should have been a wonderful special day for my parents. One guest is vegan and gluten free and the kitchen had no idea that a special request has being submitted for suitable food for her. The family will not be recommending the hotel to our friends, in fact we'll be telling people to avoid having events at the Pavilion. After complaining, my parents were simply offered a free room, which is useless to a couple that already live in the same village as the hotel. The manager, instead of contacting my parents after I posted the above on their Facebook page, contacted my sister and not my parents. The hotel management have not been in touch with my parents since my father contacted the hotel 4 days ago. Best Western head office was contacted 2 days ago, and have not heard anything back. My parents would like a portion of what they paid, which was £1600 to cater and host 50-60'people. Avoid this hotel.