I've never had issues with PIP, they have always been kind, attentive, reassuring and communicative. It may take a bit of time to see the providers but if one patient needs a bit more time with questions or concerns I can understand why they might get behind on others, which I would want if I needed more time for my children's care. The walk in clinic the providers answered questions, gave me resources, took my concerns seriously and we've been very happy with the care they've shown us. read more

We arrived 10 mins before closing. They had a sign stating no longer taking patients due to capacity. This is not. SUBWAY sandwich store. 12 means you take appts until noon and then stay later to accommodate your clients. This is healthcare not a take or leave it service. Step it up and keep your to your hours. There was another mother and daughter same story as well in front of clinic standing on sidewalk. You really need to adhere to your business model. Happy Holidays to us read more

Terrible terrible service. Needed to get updated immunization records. Went before noon on Saturday and they were already closed. They said they were at capacity for seeing patients; we didn't need to be seen just needed to have up to date immunization records printed off to fill out for summer program. We said we didn't need to be seen just needed records printed off, they said they were closed - mind you before noon. Two other families needed to get in with little kids but they weren't seen because they were closed before noon. The children's app that we were told to use was not up to date with his immunizations yet he had them. read more

I have mixed feelings about this clinic. We have had really great experiences with two doctors and some not good experiences with another doctor. Pros include ease of making appointments, especially at the last minute though it's usually not with the doctor we like. Their walk-in option is nice and convenient. Nurses are also super friendly and helpful. Cons are old facilities from the waiting room to the patient rooms and this is the case for the Maple grove and Brooklyn Park clinics. Also, maybe this is the norm but we have a hard time getting anyone to tell us a weight on our baby in pounds- it's always in kilograms. Lastly, there is a doctor at the BP clinic that has poor communication skills. He has made me (mom) cry twice- we will NOT see that doctor again. read more

I recently stumbled across Partners in Pediatrics page on Yelp and was absolutely shocked by their score and reviews. When I was pregnant with my son, I inquired on facebook seeking recommendations for a pediatrician, and received dozens of recommendations and rave reviews about Partners in Pediatrics (I'll be referring to as PIP in this post). The only way I can comprehend this low score is that people that are happy with their doctor simply didn't think to go on yelp to review. Frankly, I wouldn't necessarily have thought to go on yelp for a dr either had I not been playing on Yelp in the Caribou a few doors down and it came up as a business near me. I assume it has only been people that have had bad experiences that have taken then time to go on and review. So here is my review... After receiving tons of rave reviews about PIP I attended one of their orientation/information sessions when I was ~8 months pregnant. The doctors we spoke with were very informative, covered all of our questions, made us feel really at ease as first time parents, and told us a lot about the clinic. One of the big draws for me to PIP, aside from the staff, is that they have fantastic evening and weekend hours! I have already used the weekend Urgent Care when my son came down with pink eye. I walked in and was seen by a doctor within 15 minutes! That is something that is basically unheard of at most urgent cares on weekends. We also have been taking my son here since he was born for his well baby checks and shots. We absolutely LOVE Dr. Ellis, and I honestly look forward to taking my son to see her. She is so sweet and knowledgeable. We have seen a few other doctors as well when we were in the hospital after my son was born, and they have all been great. They also were very accommodating to my needs when I was there. Toward the end of our appointment my son was hungry and needed to nurse. They told me to take as long as I needed in the room (most places you feel rushed to get out so the next patient can come in), and brought in a few different nursing pillows for me to use. Reading some of the negative reviews, it is important to keep in mind that some of the complains revolved around the front desk staff. I personally have not had a problem at all, and have found them to be great, but that is not a reflection of the care. I also want to point out that everyone doctor does what they can to take the best care of their patient. They will go over any procedures, testing or items they feel are in the best interest of your child, however, you always have the right to refuse. I can guarantee that no one was given a vaccine without consent or forced to have procedures. read more

I'm not sure what's up with all the bad reviews on here, but I've got nothing but great things to say about this clinic! Love the drop in service they provide. The staff is friendly and it's rarely busy. I would recommend PIP Maple Grove if you are looking for a clinic for your child! read more

We have been with Dr Cindy Howe for 8 years and she has been fantastic. On time, caring and friendly. She provides excellent care and advice to us from newborn/preemies to young children. Whenever we need ready care I have also been impressed with all of the doctors that are at PIP. The ready care option is a must with kids and the sick seasons and often we wait less than 15 min to see someone. read more

I have NEVER had to deal with such rude customer service in my life. They informed me that I owed them $113 and yet the refused to say who was treated or what it was for. INCREDIBLY rude and disrespectful. WE WILL NEVER USE THIS GROUP AGAIN!!!! read more

Wow, Yelp truncated my last review to one paragraph. Interesting. Do not take your child here. They sent us and a 5 day old baby to Minneapolis for unnecessary testing. When we got there, they said that we could have just stayed in Maple Grove and the procedure they wanted it's to follow was outdated by 6 months. It was a 4 hour ordeal. They've also asked us multiple questions that they should have the answers to because it involved a medical procedure or immunization that they performed. One included a request to schedule a procedure ALREADY PERFORMED at the hospital and checked at the first office visit. It's scary and incompetent. When I complained, I got indifference and no one ever called back. Update: No one ever called me back to schedule our second appointment or address the mistakes they've made. Again, save yourself the grief and go somewhere else, especially if you are a tired new parent that doesn't have time for this bs. You don't want to put your baby at risk with these people. read more

We went first thing Sunday morning for a child with a sore throat. It was crowded, but they were fully prepared for a busy morning. We were checked in and registered quickly, and had very short wait time. I guess they have 5 doctors working weekends which helps explain why we were seen so quickly. Dr Bach was friendly and knowledgeable, as well as his nurse. I recommend them and would go back. read more

Extremely disappointed with this clinic. I have only used the ReadyCare service as I was unable to get a timely appointment so I cannot speak to that part but based on the service we received I will not be using them again - in any capacity. One of my daughters was brought to the ER recently for a middle of the night asthma like attack. She has never had any issues like this before so it was a pretty big deal for us as parents to see her like that. She was treated and released but told to have a follow up appointment as soon as possible with a pediatrician. We are completely new to the area & do not yet have a family Dr. so we asked them for a referral. The ER doc didn't really know but thought we should try Partners In Pediatrics. I called first thing Monday and asked for an appointment but was told none were available. I explained our situation and that the ER thought she should be seen asap and was told to 'just bring her in to ReadyCare'. That was the first red flag - ReadyCare is obviously for simple illnesses not something more serious but I was willing to give them a shot considering my other options at the time (none). My youngest daughter had an ear infection - she's had plenty so we know the drill - and so I brought her in as well. We waited quite a while, which I expected for ReadyCare so wasn't really an issue, but when the Dr. came in (dressed in jeans and a Goofy fishing hat) she basically spent about 2 minutes on each of them - told me I had nothing to worry about with my daughter who had just been in the ER 2 nights ago and gave a RX for ear drops for the other. Ummm...ok. I won't even go into the issues with my oldest daughter because I should have known better than to try to get answers from a ReadyCare doc on something serious, but I did think they could handle an ear infection. I know my daughter's ear infections are pretty hard to clear up and so I should have fought harder for an antibiotic but she had mentioned to just call back if she was still having problems and needed one. Fast forward a few days - the ear drops aren't doing anything to clear up her ear and now the other side is infected. I call the office to get an antibiotic and am told the Dr. we saw is out for the day as well as all of next week. She didn't make a note about the oral antibiotic in my daughter's chart so the only thing we can do is bring her back in. So now I have the privilege of waiting another 3 hours for her to be seen, pay another co-pay on top of the RX just to get 2 minutes with another "Dr." to write a script. I understand the need for safety, etc - but come on people. It's an ear infection and we need a basic antibiotic. I can probably call her last pediatrician from 1800 miles away and have a RX called in within the hour. Needless to say this place is a complete waste of time and money - we will be finding a new clinic. read more

I honesltly have no complaint about this place. I only wish we still lived close enough to use them. At times the Ready Care wait can be a bit long, but it's ready care, so we can't expect to be seen immediately and the fact that they even offer this level of care is a testimate to their awesomeness. Dr. P is amazing, his years of experience show through. I also loved Dr. S. Klien (she's a fire cracker) and Dr. Meyer, who we used more often than now. I wasn't a huge fan of one doctor, I find him to be distant and seemingly annoyed at basic questions (he isn't very warm) but he's not a doctor, doctor, so you may not ever have to see him. read more

Positives : Excellent doctors, nice staff, and the best part is that you can walk-in and get the treatment. My 3 year old pulled her elbow, we took her to PIP and immediately they treated her without delay. I was so relieved. I am complete fan of this place. Negatives : It's more about adminstrative issue. This is when I take my son, for his routine shots. These are by appointment. They make us wait outside in waiting lounge, which I can live with, but then once inside, they make you wait more, for the doctor. This gets frustrating, as the boy is butt naked and waiting in one closed room for 30 mins... If you can wait that long for the good doctor it might be worth it. I sincerly think if they streamline the process the wait could be avoided. For regular shots, which is 5 mins task, it takes us almost 1.5hours or more total time. read more

Calling in to get results of a 24 hour strep test was painful. I called about my very sick child and had to repeat my story, insurance information and symptoms checklist to three different people. An hour later, they still couldn't get me the information I asked for. read more

We've been to PIP multiple times with our daughter and now newborn. Everyone is friendly, polite and well informed. We've been able to walk in for ready care, without an appointment, and seen within fifteen minutes. When we do have appointments, Dr. Woodbeck is fantastic! She's great with our kids and thorough to ensure we're included in the care plan. We've been to many pediatricians with our frequent relocations, this is hands down the best office we have been to. read more

We love Dr. Gears at Maple Grove Partners in Pediatrics office. She's the Dr. for both my children, and always takes tons of time answering my questions. I never feel rushed, and she's always kind, realistic, and extremely knowledgeable. My four year old looks forward to seeing her (which is weird, because what child likes going to the doctor!?). When we stop in for ready care, Dr. Gears makes an effort to see us herself if she can, which is above and beyond good customer service. I'm also always told to take my time nursing after the appointment if needed. I feel completely confident in her care, and recommend her to all. read more

Watch out for these guys, they will try to trick you into unnecessary services and vaccines. I will never bring my child here again after they vaccinated her against HPV without my permission. They certainly sent me the bill for it. Avoid! read more

Recently took our 12 month old for a wellness visit. When we were seen by the doctor we had asked to learn about the clinics view on breastfeeding and holistic health. The Dr. proceeded to tell me that there was no nutritional value for me to breastfeed past one (even though the American Academy of Pediatrics recommends continuing past one year) and that my child shouldn't need to nurse for emotional support and that it would affect her palate and her teeth could be crooked later due to extended breastfeeding. All NOT true! The doctor hardly said anything about my daughters development or health but had plenty to say about why we should vaccinate and seemed very irritated when our one year old was squealing. I will keep looking for a location that appreciates my business and is up to date on current research. read more

Usually happy with the care. August 7, 2018 with Dr Laura Woodbeck and nurse Michelle was not one of those days. Brought in 19y/o for physical. Part of that was removing ear wax. It was BAD! My son was crying and telling nurse to quit and she kept blasting water/ peroxide mixture into his ear from a large spray bottle with a tiny tube on top. Appt ended with clueless MD handing me a card for an ENT and telling us to use Advil for pain. My child was screaming in pain and had blood running out of both ears!! The nurse and MD both were ashen and definitely CYA. I called the ENT and we got in within the hour. ENT was concerned about burst ear drum etc. In the end, I called PIP to ask to be reimbursed for $218 bottle of ear drops, two office visits to ENT and an audiology hearing test because if the PIP people did their job right, none of that would have been necessary. The verdict is = they did nothing wrong and " regret" the inconvenience. Seriously?? Very poor care and even worse patient concern. When they say they love kids etc. it's a crock. read more

I love this clinic its a very busy clinic so if your consumed for time I wouldn't suggest coming in. But it was well worth the wait, the staff was very friendly and helpful as well as the providers. Very knowledgeable about our issue and even included my kids feedback on their need. Very attentive and to details and even included resources. read more