So I stopped in to pick up a few more pieces to a costume that I already had, to make it complete…read more This location had more than enough stock, especially on Halloween Weekend. The owners, managers, or whomever responsible for making sure there was enough costumes and accessories did a pretty good job. Now, here comes the issue...... the staff. I wholeheartedly understand that working retail and dealing with the general public has to be on of the hardest, annoying, bothersome and infuriating jobs in the world. People are rude and sometimes they take their day out on the staff of whichever store they go into, so I completely understand the frustration, especially when the store is busy. With all that being said, I asked one employee a question about necklaces, and I was already hesitant due to the look on her face. She looked as though I was intruding in her house. After having to repeat myself she said they're on the next aisle, but seemed rather annoyed that I even had the audacity to ask her a question. I go to the next aisle, they weren't there (No worries). Alright it's fine. I find them myself. I walk past another employee who looks even angrier than the last one and ask a question about hair/wigs. She looks at my like "why are you even talking to me"..... BECAUSE YOU WORK HERE.... but tells me to check the wig aisle with much attitude. I don't even say thank you and just walk away because the amount of hostility over a simple question made no sense to me. I finally just say I'm leaving and pay for my stuff at the cash register. There might of been four employees at the register and you guessed it, at least 2 of them looked as though they were dragged into work against their will, and had a taste of spoiled milk in their mouths. Like I stated before I understand that retail is hard but being busy is not an excuse for being the worlds most uninviting party city employees in America.

Had to go here once to make a return because I buy everything from party city online and had the…read moreabsolute worst experience. Customer service is horrible and had no idea what they were doing. Extremely unprofessional

Liz was super helpful getting me some balloons and a rental helium tank!read more

I highly recommend using Special Occasions to help you make your wedding day perfect. I ordered…read moreblush pink napkins and the farmhouse chairs to make my tent wedding beautiful since I was no longer able to use my indoor wedding venue because of the COVID restrictions. I had to change my wedding plans last minute, they were responsive, helpful, and they were there to help set up/tear down the chairs I used and were willing to give me my linen napkins a couple days early, since I was doing all the set up in the tent. The chairs I ordered from them were beautiful, and my guests are still talking about them. The linen napkins were the detail I needed to take my outdoor wedding more elegant. They came the day of and set up the chairs, then after my event they came at 11:30pm to take them back. Great service and friendly staff!

I used SOW to supplement some of the decor at my wedding. They were very accommodating with the…read morerequests and touches that I wanted to make. They were also very helpful and mindful consider my budget.

Love, love this store! This store makes celebrations and…read morecrafts affordable. Great decorations for classrooms and daycare. They have a collective variety of other items. The people who work there are very helpful and polite as well! just hope they stay around many more years.

I've been coming here for many years when my bunco group would come up to Saugatuck for a long…read moreweekend every Sept. This is a great store to pick up all kinds of paper plates, napkins, party supplies, etc. Wish I lived closer so I could stop in more often but I'm in Northwest IN. Yes, the prices have increased over the years but whose prices haven't?? Still a great bargain at only 50 cents a package! Can't find that anywhere else, not even at the Dollar Stores. Nothing fancy about the place but who cares with the great deals they have. I highly recommend stopping and shopping! So worth it!!

The clerk had her nose uncovered the entire time I was there. Friendly but poor Covid precautions.read more

This store was wonderful..i had to drive 30 miles out of my way as the Norton shores party city was…read morea epic fail in every way..they lied about having what I needed in store stock they were rude and under trained and store was a complete mess.. however when I did ally made it to the Holland party city almost an hour away they were so wonderful on the ball kind and helpful ..they helped me with my purchase and had me in and out in less than 20 minutes..well worth the drive..thank you

Poor customer service by managers. Two separated occasions now, one male and one female. This…read morelocation closes prior to the posted close time of 8pm. Lazy management on the last trip. I like the selection of balloons but the dollar store balloons always last much longer than party city.

True to its name, it is a party city right when you walk in balloons, gifts, costumes, and anything…read moreparty related. It's filling shelves and everywhere the eyes can see. My main mission here was too find some steam punk stuff for renaissance themed party. Unfortunately for me, that stuff won't be in for a while. But, at least there's enough material here to make my own! So mission still successful.

The best selection of alcohol in town. They got me out of a pinch and saved me the long drive down…read moreto Holland. Bruce was extremely knowledgeable and friendly. Will be definitely be coming back!

The guy that owns it is awesome!!! Super friendly, great prices!!!! :-)read more

This review is a little late but I ordered balloons from KD Sales in October for my grandsons…read morebirthday, since I live in Chicago I needed to do everything over the phone. They were not friendly, I spoke to two different people, once when placing my order and then again when confirming my order the day before the party. When placing the order the gentleman who I spoke to sounded annoyed, as if I was bothering him. I was asking for specific colors but seeing that they are a balloon supplier I didn't feel these were outrageous requests. . The color theme was blue, dark blue, light blue, white and sea foam. Basic simple colors 2 dozen 6 of each. When I arrived to my daughters the balloons were delivered and instead of dark blue they brought black. Seeing that I confirmed this order the day before I was annoyed that they got it wrong. In addition the women I spoke to when confirming was sharp and snippy I was barely able to get a thank you out before she hung up the phone. Now, keeping perspective, this was a child's birthday and nothing was ruined due to this error, I thought about calling but with my previous phone experiences I didn't feel they would be very responsive and why add to my irritation. I won't order from them again as there is a certain level of customer service you should be able to expect and unfortunately in my case KD sales made no attempt to convey even the basic customer service courtesies.

This is a great little specialty shop in Kalamazoo. I go here for costume and novelty item needs…read more They have a large selection of costumes and accessories. The tops of the shelves in the main showroom are topped with stacks of any kind of hat you can imagine. The back room has shelves and shelves of labeled cardboard boxes containing wigs, boas, gloves, costume jewelry and other props. There are many gag gifts here. You can find lots of little toys (bounce balls, plastic animals, cars, airplanes, etc.), perfect for filling gift bags for children's birthday parties. Stickers, makeup, party decorations...you name it, they probably have it. Be warned that the store is a little dingy and is not in the best neighborhood. That said, I have always found the staff very friendly and helpful. Appearances can be deceiving.