We needed some things for our celebration and this place immediately came to mind. Party City had nicer and more presentable decorations and table covers. So many themes and was easy to mix and match. Plenty of help and fun to be around. The lady that helped us with a few things has the perfect job. It was actually a pleasure to shop in this store. read more

Party City - Party Supplies Near Me - Menifee, California

On October 30th the cashier told me "all sales were final" on Halloween COSTUME related items only. Not on Halloween decor. I specifically asked that question because I wouldn't have purchased extra items had I known I could not return them if unused. When returning to the store on November 1st, they told me NONE of my Halloween items would be refunded. I was very frustrated by this, I felt they had lied to me. I asked to speak to the "manager" (which I'm not even sure she was) and she said I cannot return any Halloween items. Not even decor. I noticed that some of my items were from the birthday section, so I asked her if I could return those, she said yes. So I returned those items. But some Halloween decor I still have and was unable to return. I then tried to "make peace" and tell her that I'm not trying to "pull one over on the company, I just wanted to get money back for items I didn't use" and she ignored me and gave me a rather snarky attitude. This is supposed to be the manager?!? That's ridiculous. I called her out on the attitude, she continued to ignore me. And I walked out. I'm officially done with this place. I am no longer shopping at party city, at least not at this one in Menifee. Terrible customer service and dishonesty. Not going back. read more

Thank you so much Briana! I came in today in the afternoon, in a rush for a party, with two bigger balloons I had purchased last night. Both needed to be filled with air and our handheld pump wasn't cutting it. I forgot my receipt at home sadly but due to the situation, Briana assisted us quickly with no problem. It was really appreciated! Quality customer service when it is given, really makes the difference and she definitely gave that and some. Thanks again Briana. The balloons were a hit at the party read more

The Party City in Temecula seems like it is closing, the shelves are bare and they are out of most items. Thankfully the Party City in Menifee is not too far and has a good selection. I was able to order online and pick-up curbside since I had my dog with me. read more

Cashier was rude to begin with when calling us to the register. We showed her a store coupon and she said it wasn't usable, but it clearly said 20% in store and online purchase. She got upset that she had to cancel the transaction to scan the coupon. The coupon indeed worked. Then she gave an attitude when we asked for the treat bag with purchase. She gave a broken one. When she handed the items to us she did not say a word, she just gave a look and looked away. Should've gotten her name to write here. read more

Very annoying that you can buy something from this location and it's PARTY CITY. and try to return it at the menifee location literally 7-8 miles away and you can't. So silly. If it's party city I should be able to buy and return to any location. So stupid. read more

Been a few times the last year. I always feel they have needed more staff all year. Great experience this Sunday walking in and ordering balloons, they took care of it within minutes. Prices are a bit steep and the laytex balloons really do only last like 8 hours before sinking to the ground. Staff is nice, but they could really use more people. read more

Party City - Hours - Party Supplies Near Me - Menifee, California

Love this Party city. Customer service are amazing they're able to change my location to a different location for my delivery. I haven't had any problems with them. They have always been friendly and helpful to me. All I wanted to say keep up the good work. read more

There was a line of people and multiple.of.us got out of line because no one was at the register. The girl was filling balloons for another customer but the older gentleman (who saw the line) decided to continue stocking pumpkins instead of checking people out. We were unable to make a purchase. read more

I payed &90 for ballon's and they deflated the next day!! I will buy my own tank and do my own for now on

This location has awful customer service. I was in this morning 5/13/23 and the older gentleman cashier was very rude to me. They also refuse to return merchandise I purchased in this store. I won't be back. Lots of other places to by party supplies. Big disappointment. read more

Be careful taking your own balloons in to fill up with helium. They told me a lesser amount when I asked about filling up my balloons. Went in to get them Filled up and for 2 small bouquets of balloons they charged me $50 to fill up with helium. They sold the same balloons there but out of stock and only charge $20 for balloons and the helium. read more

Paid $64 for balloons with delivery and tip on top of the 64. Balloons were popped and was told by the unfriendly driver that she popped them but it's my problem and I need to cal the 1-800. Bs... Times are tough and get them wasting money on balloons to be delivered when you're going to just send me crap. Rotor review corporate said that they would be calling and got zero phone calls and or email it in regards to my frustration. How can you hire drivers that don't care about the product and comply they are delivering for???? I will never buy from this establishment again ever I would much better buy balloons on Amazon and fill them up myself read more

Party City - Party Supplies Near Me - Menifee, California

Honestly I was in a hurry and I needed some balloons and the lady waited to check out every single person after me to then blow up my balloons? Is that the policy? I just feel like it's unfortunate and I know she was the only one on staff so I won't share her name but it's kind of crazy. I hope that's not the policy lollllll read more

This location has a very unclear return policy. My friend asked 2 associates if she could return her item and they said yes. When we came back to return said item manager Susan was very rude. She denied that we had been told this information and refused to even give us corporates number said we can see it online. Poor customer service and management. I will be calling corporate on Monday. Don't shop here go to another party city lo cal. I've worked in customer service I know this is not the way you handle your customers. read more

Unfortunately I am able to give a zero star rating. Worst customer service ever experienced. We came in to buy a birthday balloon bouquet. To start off the girl who helped us out starred at us for about 2 minutes doing nothing before announcing she can help us out. Then it took about 30 minutes for the balloons to get set up. If it takes this long it would have been nice to be given a heads up. Keeping in mind though someone else ordered a ballon bouquet and theirs were done 10 minutes before ours. Now we understand why she was talking to the manager about another customer complaining about the service. read more

Purchased items online and the process was very smooth and easy. I received the email within the 2 hour time frame advising the items were ready for pickup. When I got to the store I was told by their employee that they do not have a designated pick up line anymore as they are too busy. Only 3 registers open. Inside the store, it was a mess to pick up the items as the line wrapped all around the back. Waited in line 30+ minutes. The 3 employees were working super hard to get through the line; however, 2 additional employees standing around looking as if they were directing traffic (doing nothing). If I hadn't already bought my items, would have walked right out. Worst of all, as I got to the front, the same employee helped another online order as they walked in the front door. Poor form Party City (store)! read more

Terrible service all around was followed and stared at the entire time we shopped. Also when waiting at the register was ignored till I walked up to the register to get checked out. Then with no greeting grabbed the stuff from me and then when tried to give them my $100 bill was told "we can't take that this early" and refused to take my cash read more

I've never really had a "good" experience at a party city and wasn't going to waste my time with a review but I feel the need to warn the general public, so here goes: DO NOT GET BALLOONS FROM HERE. They will be flat and dying by the time your party, present, special event arrives. On two different occasions I went at 8 pm and the balloons I purchased were already wrinkled and falling by early the next morning. And I payed extra for "long lasting helium" I mean I guess it would be fine if you are going directly from the party store to the person you are giving them to but just know they won't last but a couple hours. Don't risk it. Go to stater brothers or even dollar tree. Anywhere but here. read more

The Rudest most arrogant woman employee working at the balloon counter. 8/20/23 at 11:24 am. As a business owner I would never hire someone who had an attitude with customers especially when they made a mistake. I won't be shopping there anymore. read more

This is my neighborhood Party City and they are always busy. That's a good thing Today, I walk in and picking out balloons for a party at that counter. Employee ringing out a customer chomping on his gum hollers over to me "um, ma'am just to let you know we are out of helium" then proceeds to continue on with his customer. I ask, "so, can I just buy these here and will they blow them up for me at another party city?" his response, "well you can just buy them there too" I kindly left my other items that I was going to purchase on the counter asked about the tanks you buy and walked out. talk about making your customer feel like they are an inconvenience. Customer service as it's finest! read more

Kayla was so helpful! She went above and beyond to help us find what we needed. Great customer service! Will be returning for my party needs. read more

This place is hopeless, whoever owns the store or is in charge of it has no business sense whatsoever. The phone lines are busy constantly. The larger Mexican guy that works there is so rude he won't even respond when you're talking to him, that's how ballsy they are. They must have some real job security there to not feel like they will ever be fired, how hard is it to ring up party items and fill up balloons without an attitude or the slowest pace ever. People are here to celebrate something, the last thing we need is painfully slow service and an attitude. read more

I had placed a balloon pick up not until 1:30pm today. I assumed since I got an email from them they were ready. So my boyfriend went about a hour earlier BUT they blew them up and had him out of there in 5 minutes. Their quick service is greatly appreciated on our end especially on one of their busiest days. Thanks guys! read more

Terrible customer service. Unclear return / exchange policies. The latina morning "manager" needs better customer service training. Staff in general is unfriendly and they act like they really don't want to be there. This is why most of us prefer to shop online at Amazon.com. There is less hassle and no rude employees to deal with. read more

I had the worst experience at this location. I've never been humiliated the way I was at this store when I was trying to process my return. For some reason the receipt listed 4 digits of a visa that I didn't own. I checked my checking account to verify the card and account I used for the transaction and the manager refused to look at my statement or even let me try to use my card to process the return. In front of everyone she accused me of having and using a stolen card. There was a line of people I walked out and immediately burst into tears. The whole process was awful, the manager said corporate is closed on the weekends and they're not, I called and got serviced right away. The manager Natalie wasn't empathetic, offered to help in other solutions she just gave me attitude and then accused me of stealing peoples cards and using them to shop. I've never been treated that way at a store my entire life. read more

Trying to plan a birthday dinner during quarantine is not the best. But the gentleman who assisted me over the phone with my online order for curbside pick up was awesome! I don't live by Menifee so I left a bit early to arrive on time for there first pick up time at 11a. I arrived around 10:30a when I called to see where I should park and the same gentleman came out to let me know they can have it out now! In less than a couple of minutes a nice gal came out to put my items in my trunk. Had to write a review on how this experience was because everything went so seamless and the customer service was so helpful and great! I wish I remembered both of their names! read more

I know the staff is horrible I went to party city to pick up some balloons and there was a lady if I can recall her name was Melory or Melanie I'm not sure she didn't greet me actually no one did when I gotten in and then on top of that she's not really good with her costumer services skills she messed up my order and then gave additude when I try to correct her. read more

Go to another location! love party city but this one is really ghetto. The customer service is terrible. The store is always disorganized and dirty. This store has no bathrooms as well.... Drive to another store ! read more

Went in to look for Trolls items and there was one worker in the store ringing up people with about 5 in line. Went in around 1:20pm on a Friday at that! Walked around the store looking for someone and nope nothing...not a single worker in site. Went back up to the cashier counting county for a customer . I had to interrupt him candy counting to ask if they had any Trolls party stuff he said end of isle 7 but hardly had anything just cups and plates (well that's all I needed) Went down isle 7 and nothing not a troll item in site. Ended up just walking out, what a waste of time. Thanks party city for the "awesome" customer service and wasting my time read more

The fact that other stores have helium BUT a party store says they can't get it means they aren't trying to get it

I would like my money back for an item with the original tag still attached and original receipt. I asked for merchandise credit to spend at their store and they refused. No customer service. I guarantee that I will not be shopping at Party City ever again. They are expensive with low quality merchandise that I can get for a better price at the Dollar Tree where they have customer service. read more

Worst Customer Service Ever! Staff members texting each other and laughing while customers are waiting. No solutions to customer issues.

Out of helium?? I mean seriously that's like a burger joint being out of French fries. And when I asked when they would be getting more in the response was they were not sure. Wow. Get it together guys. read more

I just went in to return 3 items that we didnt use at my daughter's baby shower and I couldnt find the reciept. I wasnt asking for cash just store credit and was literally told no ...sorry but because it was purchased at the party city in Whittier we can't look it up so there is nothing we can do....this has to be the WORST customer service I have seen in a long time. So I got irritated and told them to just keep the items because in have no use for them. If you can buy your party supplies elsewhere I suggest doing so. I wont shop here again read more

Do not buy online here, total waste of time. I waited over 2 hours for my online order just to get in the store and be told I had to wait in a line which was outrageously long due to Halloween. If they are going to offer online purchases they need a designated pick up area. I would not have been as angry if the online section had a long line. The fact that they didn't even have a designated area made me feel like the 2 hours I waited to pick up was wasted. Now my kids are disappointed!!! read more

I bought latex balloons there twice and both times they lasted less than 10 hours. They use a air mix valve so the don't have to use to much helium, which means balloons don't last long. Bought balloons for my sons birthday on Monday at 2pm Sunday. This morning all balloons on the ground for his birthday. read more

Every one who has helped me in the past two days has been so rude... like it's a bother to even answer a question. Forget that I called in advance to make sure they had helium for 5 balloons... what a bother to them. I am being quiet and watching employee after employee be rude to customers!! Why come in to work if you can't be at least kind to customers! It's a fun place... party city... ummm nope hum drum & rude. read more

Whoever designed the set up to the line to check out back is a moron. Number one the isle is NOT big enough for 2 carts to pass and then you have us redirected back though the store NO NO NO! I'm not doing that I'm going to inconvenience everyone and go through the common sense way which is closest to the door. I don't need to take one more look that's why I'm checking out! read more

I purchased a few graduation items from this store. When I first did my purchase everyone was super friendly and helpful. The store was clean and fully stocked. Well I ended up purchasing more than I needed and had to return some items. I had the receipt and items were unopened as specified on the receipt. I walked in to make my return and the cashier asked for my credit card. I explained I didn't have it with me and he said the refund has to go back on the original form of payment. I didn't want to argue so I walked back to my car with my sleeping infant in my car seat to grab my credit card. I wish it would explain this on the receipt in order to avoid it being a hassle when making a return. The time I spent trying to return the items wasn't even worth the refund. Very disappointed will not be shopping here again!!!! read more