Bienville Costumes is now in its second generation of costumers. They were recommended by members…read moreof the Krewe de Bienville. Unless you want to pay top dollar for a special tailor made creation just for you they have options, and will find a new, but unused costume, from their supplies. They also give sound advice on how to wear it and where to go for masks. See this video for our experience with Mobil's Mardi Gras. http://www.youtube.com/watch?v=QgA-u4Ai3ng

Wow! Great customer service and great staff. They do custom work! Love it! Very good prices…read moreespecially compared to others in town!

The people and service were very professional and helpful. I loved browsing the store and found…read moresome good buys. I will return there for sure.

Very nice staff and 98 percent gonna have 2hatyou looking for !, And their prices are reasonable…read moreespecially on holidays like e halloween !

I will never shop here again. I purchased a costume 10/31/24 out of the Adult section, that turn…read moreout to be in the kids size. I returned to the store immediately after noticing the miss up. The manager was very rude. I explained to her what happen and I didn't want a refund just needed the eight size. I walked back to the costumes to show her it was a lot of the costumes that said to be adult but was kids. She went on to say it not her fault that I didn't read the package. I told it was in the adult selection. She continued to be rude. I left the costume at the desk and recorded me telling her take. I'm out of $49.49 due to store making a mistake with placing product in the wrong area. Belinda Mobile, Al

I was so into the idea of Party city delivering balloons for my sons birthday. I had scheduled the…read moredelivery two days in advanced for a 7pm - 8pm delivery the day before my sons birthday. On the day of delivery the store 'ghosted' me. The delivery partner sent me an image of the store's posting a word document saying they were closing early (at four) due to weather conditions. The store did not call me to say they were closing early. Mind you, there were no weather advisories for the area on Tuesday February 16th, 2021. We live 30 minutes from the Gulf of Mexico, there was not a single patch of 'ice' on the road. It was cold. End of story. Never received my order. Called corporate twice before it was escalated (even called the store FOUR times). No response. I would highly recommend getting balloons from another business. For a store that is seemingly on the verge of closing down they did not give a crap. I would bet they will be out of business by the years end.

If I could post a review with zero stars I would. The most inept and unprofessional staff I have…read moreever seen in my existence. I had not been to this location in some time. Easily since before the pandemic. May I say it is horrendous. No one working here shows an ounce of professionalism. Barely greets the customers, speaks to you as if you're a bother an infringing on their time, could not answer questions about THEIR products, and speaking proper grammar? Forget it. Lines long. Not helpful at all. Demeanor and facial expressions and attitudes are deplorable. Corporate needs to do a clean sweep and start over. I will NEVER spend a dime here again. If I have to pay more money at Hobby Lobby or visit 10 Dollar Trees to find ONE with helium then so be it. Pop Shelf here I come. Never again Party City; Mobile.