I really, really wanted Mainetti to be another one of my awesome finds, but getting my order took…read morefar more effort than it should have.
I looked everywhere for a retailer who carried 19" hangers and found Mainetti. They have great prices and they have the hangers in black. I was even more excited when I discovered that they also carry beautiful 20" wooden suit hangers that come with engraved plaques. I placed an order online for 150+ plastic hangers and a set of the wooden hangers. I paid with my Paypal account - they only accept payment through Paypal, for which later I was very grateful. Because my order included engraving, because it was shipping from Canada, and based on information on their website, I did not anticipate receiving it for about 30 days.
When it did not arrive after almost 45 days, I e-mailed Mainetti. After 3 days with no response, I opened a dispute ticket through Paypal. Only then did Mainetti respond to my original e-mail. I received a box about 10 days later, but it included only part of my order. I had to e-mail Mainetti again and wait while they determined what had happened to the rest of my order - about 15 days after that the rest of it arrived.
I am not sure what caused the issue...do they monitor online orders? are they really not setup for retail and only offer that because no one else does (others are only wholesale)? Whatever it was, during resolution of the issue it didn't appear that there was anyone really in charge of this department (online orders, retail customer service, ???) It was odd, I wasn't treated disrespectfully, but I also wasn't treated as though my order really mattered.
In spite of the difficulties I encountered, I don't believe this is an unscrupulous retailer and I actually would order from Mainetti again - just not over the Internet! The wooden suit hangers from Mainetti (with my husband's last name, instead of "Dillard's," engraved on the silver plaque) are beautiful, but I only ordered one set of three. If I decide to order more, I will definitely phone in my order so that I have a contact person there.