I had a great experience working with Jeff. He was very responsive, professional, and knowledgeable…read morethroughout the entire process. We were in a challenging situation trying to secure a personal umbrella policy due to having a young driver and a prior at-fault accident, and our previous carrier was canceling our umbrella. I was speaking with a couple of agencies at the same time, and Jeff was by far the most responsive, proactive and resourceful. He clearly put in the effort to find a solution that actually worked for our situation, and he explained everything in a clear and straightforward way. He was able to put together a strong package for auto, home, and umbrella coverage with the right liability limits, and made the process smooth from start to finish. We're really happy and appreciative. I actually found Jeff through a Google search, and I honestly feel lucky that I did. If you're looking for an agent who is efficient, thorough, and looks out for your best interest, I highly recommend Jeff.

I was in need of a Landlord & EQ policy for a property I inherited. I called three other brokers…read moreand none of them returned my call. A fourth returned my call but could not find a market. A fifth got me a quote but it was from a non-admitted company. When I contacted Jeff he responded right away. Quotes were delivered within a few days. And all questions were answered and/or worked through with confidence and professionalism. And both quotes were reasonably priced and from admitted companies. Jeff knows his business and his markets and after dealing with other brokers, I would definitely recommend him. He is clearly one of the best in the area.

I'll tell you what, I couldn't be more impressed and more grateful after getting off a phone call…read more A phone call that I was EXTREMELY LUCKY this gentleman in particular even picked up. As the Saturday wore on and all three of the companies I called to get Homeowners Insurance with a Renter Property Insur Policy Packet quotes from ALL went to VM. I did my due diligence and made a short list of 4 companies to call, checking each name prior to calling 1) Proximity to the property/us 2) Better Bus Bureau rating 3) Yelp rating. The 4th and last phone call actually was one that made the list on all three counts! AND the owner of the company answered the phone himself at 3:30 pm on a Saturday. Rob Salvo of Mt. Diablo Insur answers! Instead of blowing smoke up my wazoo and gladly telling me he would love to take my business, he gave me the honest down and dirty. Telling me what was going on in the industry currently, THAT I SHOULD STAY PUT and here's why. Information that was 5,000 percent invaluable. In less than 15 minutes he, convinced me NOT to move my policy to another company and why, wait 6 months to revisit when the industry has likely ironed out these problems, be thankful my current provider has renewed us, and how to solve the LLC issue that was forcing me to change in the first place, not only THAT, but to call him back if I had trouble getting my current provider to add the LLC endorsement and he'd help me with that too!! Color me flabbergasted! All out of the graciousness and kindness of his heart. There was nothing in this phone call for him. And I will remember this for the rest of my life and tell 100 people to call Mt. Diablo Insurance because you will get honesty, fairness, loyalty and exceptional business. Thank you Rob Salvo. You made a believer out of me. You had better believe Mt. Diablo will be my first phone call in 6 months down the road.

Thank you, Cynthia, for always getting the best prices and figuring out what I need. Thank you for…read moregetting my son's car insured so quickly. Top notch service. Best prices around!

Jason caldetera with sky9 insurance helped me and my family with our insurance needs. He is honest,…read moreprofessional, and reliable prices are great.Tell him what you need and he will find a plan that fits you and your families needs. Anytime I have a question regarding my coverage he is always available. Definitely recommend!Thank you Jayson!

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

I've been with Diablo Valley Insurance for over 18 years. Susie Geissler recently informed me that…read moremy insurer sent a notice of non-renewal. I was bracing for a big premium increase. Susie looked into combining all 4 of my policies under Mercury and actually saved me about $1500/year, which seems unheard of these days. Susie has been giving us great customer service the throughout the years. Thank you Susie!!

Very positive experience here, even though we didn't end up doing business…read more I dropped in on a Thursday afternoon to see if I could do better on auto and homeowner than with my longtime carrier. Susan Geissler was friendly and took down all my current information. After checking with other carriers Susie told me the next day that what I have with my current carrier is actually pretty good and it would probably be wisest to stick with it. Now that is honesty! If I am in the market for insurance again I will definitely check here first.

Was a breath of fresh air, very knowledgeable, and very receptive to my questions. Every thing went…read moresmooth and left office feeling I had a good and personable agent to work with.

Chelsea was great to work with. My previous insurer wanted to increase my homeowners premium by…read moreover 60% this year so I started looking around. Chelsea was amicable and responsive to my initial inquiries and I had a good quote for home, autos, and umbrella policies. It was a quick process in the nearby office to finalize the policies. Now my adult son is moving away and she's been responsive again with insurance options as he takes his car with him.

Excellent customer care and helped updating the information with my mortgage provider. Highly…read morerecommend their services.

For almost three years now I have been insuring my work vehicle with Susan, her conduct as my…read moreinsurance agent exceeds expectations. Recently, two vehicles were added to my family. I did a market survey and compared prices and terms between several insurance companies and again the price and terms at Susan's office were the best. I would like to compliment Irene who works with Susan and took care of me regarding the additional vehicles, she was very kind, professional and really wanted to help - and also succeeded. I would totally recommend anyone looking for a reliable and professional insurance agent to contact Susan's office! And thank you again Irene for great customer service !

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

I've been with Stone Creek for years and have have many policies through them, including home,…read moreauto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic.

I am very thankful to Irina Rosti for her professionalism and honesty. She did her job very fast…read morecorrectly and in my best interest. I will recommend her as a best agent to all my friends. Best wishes Irina, in your life and success in your job.

To sum up Irina Rosti's Nationwide Insurance in one word would have to be...WOW!! Like most people,…read moreevery time I looked at auto insurance quotes and policy, it never made any sense until I spoke with Irina. I was looking to get a better deal than my previous insurance policy with All State Insurance--better collision coverage and low premium cost. Irina was so patient, professional and friendly. She took the time to explain the quote and coverage to me line-by-line. She spent over an hour with me to come up with a suitable auto quote that would match my needs and budget. I gained a better understanding of auto insurance and was able to make an informed decision when choosing an auto insurance. The level of customer service I received from Irina was one of the major factors that persuaded me to join Nationwide Insurance family.

They used to really care about their customers when they were a small company…read more Now days it's impossible to get any help from them. I left few messages for them and finally received a call after 5 days. Good luck if you have an emergency....

Holly with Weber Insurance was AMAZING to work with as we switched our medical insurance from…read morebusiness to personal. It can be very stressful trying to navigate and Holly made the experience painless and easy. She is a delight to work, very responsive, and on top of things. 10 out of 10!

Had to be the 1st in line thinking it was going to be a zoo... nope…read moreWent to do DMV stuff & Sharon was so helpful & friendly, which I really appreciated! I love that I can do travel, DMV & auto all in one place & no hassle:)

If I could give a negative zero I would. Let me start by saying. I've been a member with AAA for…read moredecades. I physically went into this Branch Office for the first time. What a mistake. I waited nearly 12 minutes for an Agent to assist me. One came available. Before I sat down. He informed me, he didn't have much time to service my policy. He had to leave work on time with no exceptions. If he already knew his time constraints. Why offer to service me in the first place? He should've had another agent service my policy. I asked for his branch manager to discuss my disconnect. The lack of customer service, and plain laziness was very apparent. He had no desire to assist me. The branch manager proceeded to make excuses for his lack of communication, very rude and he simply didn't care. She proceeded to lie to me. She stated her 3rd largest member club branch is rated very highly. Total lack of knowledge on her part. In fact, I found her comment unreliable based on my experience with her Branch. The rating at this location is 2.6. Doesn't come as a big surprise to me. Today, 7/18/26, I received a returned call from another Agent Tash. Same rudeness, condescending. He kept talking over me. I became extremely annoyed, and requested a regional manager to contact me. I suggest you avoid doing business at this branch. Avoid all the headaches and hassles. The ratings are consistent, and spot on with other customer's experiencing the same issues. The Branch Manager is delusional to think she's handling her 3rd-largest branch in a professional, and productive manner. She, and her colleagues need additional training. How to treat loyal customers with respect, and provide excellent customer service to retain future costumers. Customer service doesn't exist in this branch whatsoever!