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    Passport BMW

    2.6 (314 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 month ago

    Services - Passport BMW

    Auto maintenance

    Oil changes

    Auto repairs

    4 More Services

    Auto brake repair

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Passport BMW Photos

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    4 months ago

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    14 days ago

    My mother and I were well taken care off. Sami in particular was very helpful and understanding. He made the process very easy for us.

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    Page 1 of 8

    Ask the Community - Passport BMW

    I was offered a competitive lease payment on a demo 4 series, that had previously been in an accident, now fully repaired by the dealership, and under full warranty. Any thoughts on if the lease is worth pursuing?

    A lease car is the same thing as a long-term rental car. Consequently, as long as the repair was performed well, you don't have to assume the risk of extra depreciation due to owning a wrecked car. You will turn in the car after 36 months of… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Passport BMW

    I put a deposit down and then Teric kept me up to speed on the reconditioning process and timing of delivery.

    Mentioned in 16 reviews

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    Expert Auto

    Expert Auto

    2.3
    (37 reviews)

    My salesman was Christian and the manager I worked with was Kamal. The purchase of the car was…read moredecent yet I settled and now wishing I didnt. I did not get the car I wanted but due to being a mom of 2 I needed a car bad as mine was on its last leg. My credit is decent and they did take my old Chevy and definitely worked with me on the remainder of the down payment. I purchased my car May 5th 2019 which it hasn't even been a year yet. Back in June 2019 I noticed a setting on my car called My Key which wouldn't allow me to drive over a certain mph and I couldn't take the radio up. I contacted Expert Auto and they were clueless so I did some research online and contacted Ford and found out the key they had given me basically had "settings" on it and to remove the My Key feature I needed the administrative key which the dealership kept until my hard tags where there. So I made the trip from Rockville md to Temple Hills Md mind you After work and in rush hour traffic just for them to have to put my 2nd key, that "administrative" key in the ignition to remove the my key setting. But wait there's more, new years eve I drive as normal go to work and come home. New Years day I don't drive at all mainly because Im still hung over . January 2nd I am scheduled back to work at 8am as the normal routine must continue. I usher my kids out the house and into the car to drop them off and the damn car wont turn over to crank. Mind you the lights, radio, horn, doors and windows and everything else power operated works Just fine it just won't crank. I call in to work to let them know Im going to be late as I am having car trouble (which no on believes cause they know I purchased a newer car) call state farm to get roadside assistance while in my complex parking lot . Summing this all up I REALLY dont think I should be having these issues ALREADY. I wish I never purchased this vehicle especially with this high ass monthly payment. Im miserable in it, I just made ANOTHER 365$ payment and I still cant drive the bitch. Happy New Year

    I'd give zero stars if that were a thing. Was told a car I saw online was here even though they…read moresold it the day before.. Of course took Uber here... of course the old switcharoo. Don't you want this car or that one.. wtf. I just left and not going to buy anything from them.. be warned

    Global Auto Outlet

    Global Auto Outlet

    1.3
    (85 reviews)

    My experience was unlike the others that shopped at this dealership. The car online I wanted wasn't…read moreactually on the lot. They said they had to send it back because they couldn't certify it. I thought, that's reassuring. They did show me a car that was a little more expensive but with all the options, I was impressed with the vehicle and went forward with the sale. There was one thing I didn't like, they used the rush tactic on me by telling me someone else was there to buy the car despite having started the work to get me into the vehicle. I was told money on the door get first dibs. I'm a man of my word, so that rubbed me the wrong way. Other than that, I have to say they made the process relatively easy. They worked with me to get the best deal possible. I was in a rush to get out the door after doing the paper work. They needed to take care of somethings on the car to ensure it was in tip top shape. They offered to deliver the car to my door. There is no better feeling than seeing your beautiful car pull up in your driveway! I had a great experience and I will definitely go back for my next car. Thanks to the staff and salesmen! Best Regards, J.Miko

    I'm sharing my full experience with Global Auto Outlet because it has honestly been one of the…read moreworst dealership experiences I've ever had. I purchased a 2016 Jeep Grand Cherokee SRT on July 1, 2025 after putting down a very large down payment. Donta was my salesman, while Amaal handled all paperwork. Before purchasing the vehicle, I explained that I had already purchased an Endurance warranty because it offered better coverage and pricing. Amaal told me their dealership policy required all used vehicles to be sold with a warranty and assured me I could cancel my warranty afterward. Based on that representation, I moved forward with the purchase. Within days, I noticed a serious knocking noise coming from the truck. I returned on July 3, 2025 and was told the noise was "probably just torque" because the vehicle had a lot of horsepower. The issue continued, so I returned again on July 8 and insisted something was wrong. I left the truck for inspection and later received a call saying their technicians inspected and test drove it but found nothing wrong. When I picked it up, I personally took the service manager for a ride so he could hear the noise himself. After hearing it, he claimed it probably just needed differential fluid changed. Knowing the issue was more serious, I sought a second opinion through an Endurance-approved repair shop. They diagnosed: - Broken oil dipstick tube - Leaking valve cover gaskets - A failing front differential Endurance covered some repairs, but after sending an inspector, they stated the differential issue clearly existed before purchase and needed to be handled by the dealership. When I returned to speak with Amaal, he suddenly acted as if he knew nothing about my previous complaints or the service manager hearing the issue himself. I was then directed to Reggie, the store manager. From September 2025 through February 2026, I dealt with constant delays, ignored emails, excuses, and terrible communication. I dropped my truck off multiple times for days at a time while absolutely nothing was done. One time they ordered the wrong part. Another time they had me leave the truck before even ordering parts. Meanwhile, I was spending hundreds weekly on rental cars and rideshares while my truck sat untouched in their lot. I even have a GPS tracker that confirmed the truck wasn't being moved or worked on. One time someone even drove my truck to a restaurant while it was supposedly there for repairs and I was told it was a "test drive." The differential repair was finally completed months later. In May 2026, coolant started pouring from my radiator. I brought the truck back and once again experienced poor communication and delays. After days of no updates, I was told there was a hole in the radiator -- something I had already explained when dropping it off. I was quoted $750 for repairs, and they still failed to inspect the second issue I brought the truck in for. Again, my GPS tracker showed the vehicle hadn't even been started. I eventually picked the truck up on May 16, 2026 and replaced the radiator myself at home within five hours. I also requested cancellation of the warranty contract they pushed me into purchasing. Reggie ignored my email until I confronted him in person, where he wrote "cancel VSC" on a printed copy and promised an update that never came. I returned again and was told nobody knew how the cancellation process worked because they had "never done it before." Yet moments later, I was suddenly being told how the process supposedly worked when I asked for confirmation. This entire experience has been a nightmare. The dealership was very attentive when making the sale, but once issues arose, communication disappeared, accountability vanished, and I was repeatedly strung along while wasting significant time and money. I strongly recommend looking elsewhere for your next vehicle purchase. Save yourself the stress, frustration, and financial headache.

    DARCARS Kia of Temple Hills

    DARCARS Kia of Temple Hills

    2.5
    (93 reviews)

    Customer service is at exactly a zero. Sales manager names Ed needs more training. It's to the…read morepoint I called the police because I thought I fraudulently submitted my info, SS# and all. I called 8 times just to see if this was the pla e that I gave all of my information to. I even spoke to another manager (I don't remember his name). I was attempting to co-sign for my wife. A simple call and saying no would have sufficed. Believe me, I will never beg someone to spend my money with them, I just needed to know my information wasn't in the wrong hands. I wouldn't purchase from here if it were a buy one, get one free sale. They get one star because zero isn't an option!

    I had an outstanding experience yesterday at the service department at Darcars Kia of Temple Hills…read more From the moment I arrived, everything was handled with professionalism, efficiency, and genuine care. India was absolutely phenomenal to work with. She was friendly, knowledgeable, and made the entire service process smooth and stress-free. She took the time to clearly explain what my vehicle needed, kept me informed throughout the process, and made sure all my questions were answered. It's rare to find someone who combines great customer service with such attention to detail, and India truly went above and beyond. The service department itself was organized and efficient, and I could tell they genuinely value their customers. Thanks to India, I left feeling confident that my vehicle was in great hands and that I was well taken care of. If you're bringing your vehicle in for service, I highly recommend asking for India. Her professionalism and dedication to customer satisfaction make all the difference. I'll definitely be returning for future service needs!

    Auto Giants

    Auto Giants

    1.9
    (152 reviews)

    My experience here was not as bad as some other reviews. I of course was harassed with messages and…read morecalls as you have to give them that information to even look at cars. Once in, Minique took care of me and found a great car in my price range and fit my criteria. Even worked with me when I had to come back the next day to finish some paper work. I give it four stars simply for other customer service. A larger man who seemed to be a manager seemed very uninterested in helping me when I returned to have the car detailed and clean. Assuming my sales woman was on lunch, he instructed me to sit. Only for me to have to approach the front desk again, 35 minutes later to ask if someone could at least tell me something. This man continued to look at me but not help. Front desk had someone else help me but that was after he finished the task he was already doing. Minique returned to see me sitting and quickly wanted to hurry and get my car in. The same manager like dude told her "he's been waiting for you" and begin to rush her. I was upset for her simply because he could've assisted me a long time ago. The gentleman who took my car to the back and tell me the car has been pulled around, but tells me it'll be 45 minutes to an hour until it is done. As I stated Minique was nothing short of amazing! She receives 5 stars from me. But teamwork from management team would have made this experience 5 stars

    I was not going to leave a review but this dealership is so bad I have to. These people take…read moreadvantage of you. They start off really nice, then put you in a car you can't afford & when you text or call for help or guidance they ignore you. I wouldn't recommend this dealership to anyone

    Passport Toyota

    Passport Toyota

    2.5
    (151 reviews)

    I just bought a Toyota Camry XSE AWD using the Costco Auto Program. The process was seamless and…read morepainless. I got the deal I wanted, and my salesman, Adisa, was brilliant. He couldn't have been nicer or more professional. Took the time to show me all the new tech features. I thought things would take a turn for the worse when I met with the financial lady, but there was no pressure or annoying upselling. I was out of the dealership in less than two hours. Everything was straight forward and transparent. Highly recommend working with Adisa!

    Writing about the service center. The staff is extremely kind and courteous, and I do appreciate…read morethe opportunity to defer services and sign off on work via mobile link. The work performed is always done with professionalism and in a timely manner, and I have been provided with loaners and rideshares in certain circumstances. My problem is with the cost. I have a 2016 Rav4 hybrid that I take good care of. I drive approximately 12,000 miles each year, and have the vehicle serviced every six months. I generally accept any service that is deemed "critical." Since May 2023 -- so, a span of 7 scheduled visits and two emergency appointments, one electrical (rats) and one hose disconnection (minimal cost) -- I have spent over $10,500. This total does not include two of those visits, for which the paperwork is missing from my inbox. On average, I have spent $1,166 per visit, and possibly quite a bit more. Consumer Reports estimates that Toyotas accrue $4,900 in maintenance costs between years 6 and 10. I keep thinking that one day, my costs will revert to the mean, but each appointment is setting me back significantly -- $2,496 in November and $2,350 today (April, 2026). This was after being quoted around $800 for several recommended services, and then being told a tie rod had broken and both tie rods also needed replacing -- a $1,700 cost, which was thankfully reduced a bit (thank you). I just don't think that is a good or fair deal, and will be taking my business elsewhere in the future.

    Auto Wholesalers

    Auto Wholesalers

    3.0
    (5 reviews)

    Sean made the experience of purchasing a car at Autowhole dealers of Temple Hills a breeze! He was…read moreso accommodating in making sure all my needs were met when it came to selecting the best car possible, especially after a stressful time of needing a car post-accident. Sean makes you feel like family and was personable in his behavior and actions while maintaining a professional attitude. I recommend his business to anyone looking to buy a reasonably priced vehicle.

    Stay Away from This Dealer and Hossein (Sean) Salarkia!…read more Buying a 2015 Honda Civic here was a nightmare. Sean misrepresented the title, claiming it was "clean" when it was actually a salvage title. He discouraged me from checking Carfax and showed a misleading old title on his computer. The low price and mileage? Because it's a TOTAL LOSS VEHICLE! Warning for buyers, especially those first-time buyers like me: 1. Check the bill of sale--look for "Had Salvage Certificate" indicating a salvage title. 2. Insist on Checking Carfax--don't let Sean dissuade you. 3. Be cautious of tricks--he may obscure crucial details by asking you to sign excessive initials When I confronted him, Sean turned threatening and intimidating. He yelled at me over the phone "In 30 days, I only sell total loss cars..." and hang up. Google reviews show his pattern of disrespectful and dishonest practices. Avoid this dealer at all costs and take your business elsewhere! (Sean said to my face he would respond to my review to distort the reality. DON'T TRUST HIS RESPONSE!)

    Passport BMW - car_dealers - Updated July 2026

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