Always a great selection of cotton, great staff. I sometimes have to callabout fabric orders…read more Everyone is patient

I am the buyer for a historic costuming company in Halifax. I have been to Atlantic Fabrics more…read moretimes than I can count and have always had great service and am met by a pleasant staff. I know that it is cheaper to buy from suppliers, yet many times I need a small amount and I know where to go, Today, we were served again by a former Dalhousie graduate from the costuming studies department. She was efficient, courteous and very informative. If they don't have what you are looking for, rest assured, they will go to great lengths to find it for you in one of their other stores or in the warehouse. Compared to their competition, which is not an equal by any means, they are far superior in customer service and customer satisfaction. We usually buy entire bolts, rather than small amounts, yet it is not a problem. There is always something to be found that is of interest and there are usually hidden treasures among the bolts. Wish that there was a store in Halifax, although I will happily go to Dartmouth or even Truro to experience excellent customer service and a great selection of products. Once a customer, always a customer. Here, the customer is Queen or king, which is an old philosophy, yet one that still rings true.

The only reason that a fabric store could lose stars for me is because of customer service. There…read moreis only one person there who is friendly, and speaks to customers with a smile. Most of them apparently never learned how. One older woman who works cash on Sundays, especially stands out: She always greets me with a grumpy voice, has never smiled, never said "how are you?", "thank you" or "have a nice day", even though I always have to her. I don't bother saying anything to her anymore. The two stars here are only for the younger, friendly woman at the cutting table.

Purchased some fabric the other day and realized that it was not what was needed. I have purchased…read moretens of thousands of dollars from this store over the past number of years for a business. Many times, it is easier and more efficient to buy a bolt from the store rather than wait for the suppliers in Canada and the US. Went to Dartmouth to return the fabric today and was told to take it back to the Halifax location, Was told that there was no problem returning the fabric, since we are well known customers and usually buy large quantities of material. Was told that it had to be remeasured, which is understandable, since I may have taken an inch of two, which was not the case. Generally try to avoid the Halifax location, although it is located nearby our costuming business. I would rather spend money on tolls and gas to go to Dartmouth rather than deal with the Halifax location. The fabric was accepted, begrudgingly, although I felt that I was seen as something less than a valued customer. I was told that they do not accept returned fabric, since they have done so in the past and there have been bugs. What I am to infer from this comment? We have a large warehouse for the fabric that is clean, humidity controlled and certainly free of pests and bugs. Should I worry about bugs being in the fabric when I am buying from Fabricville? There is no information stating that there are no returns on fabric, aside from no returns on cut fabric. Please make this clear to your customers. In the future, I will shop elsewhere. I will make a point to avoid the Halifax store and can shop for sundries on line and fabric as well. I have never had a bad thing to say about the delivery drivers who come regularly to my door with packages. I learned growing up in a business family that when someone is happy, they may tell one person. If they are unhappy with the service they received they will tell ten people and so on, You have lost of customer, of which you seemingly don't care. This is unfortunate, since retail can hardly afford to disconnect with the paying public.

I can't believe I've never been here before because this is everything I want in an arts and crafts…read morestore. Not only does it carry gorgeous local art from some of my favourite artists, but they also do workshops and classes. I believe the post them on their website, but I heard there's a book binding one coming up that I would love to go to. When I went last weekend it was because I wanted to meet Amy of Friday55 (one of my favourite local artists) and I ended up learning how to do some embroidery while there. It was really lovely! The Lunenberg Makery was also there showing how to do felting, but I ran out of time to learn that one because I was loving embroidery so much. I think I've found a new favourite hobby. The Trainyard General Store is one of those stores that is completely community-oriented, and I adore it. It's a bit hidden on Portland Street, so a keep an eye out for the sandwich board pointing you in the right direction.

From the owner: Unique and practical handmade goods…read more Workshops led by the Makers whose goods are in store are offered weekly.