Me and Manuel want to give a big shout out to Mary for always helping us with our needs. If you're ever in need or need advice, Mary is your best resource!!! She is very helpful and her smile and laugh is contagious. Thank you, Mary!!! Debra and Manuel Zavala read more

Ana was very helpful I should have came long time ago. She helped me with my loan it was easy.

The staff at Patelco Bank are always helpful and professional. While there's the usual bureaucracy you'd expect from any bank, it's nothing out of the ordinary--and definitely not a reason to complain. What really sets this branch apart is the manager: great attitude, genuinely nice, and makes the whole experience smoother. That alone makes it worth 5 stars. read more

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The customer service is extraordinary. I highly recommend this Credit union. I'm an elderly person who got caught in 20000 dollar scam. I have been with Patelco Credit Union since 1972. Patelco customer service is fabulous especially Story Road Patelco Credit Union read more

WORST SERVICE I came in today with a PATELCO CASHIER CHECK & for a withdrawal & it took the cashier & assistant manager almost half an hour to "verify" the check. Way too long if someone has any idea how to verify a check read more

Patelco Credit Union San Jose East - Banks & Credit Unions Near Me - San Jose, California

I found a nearby "shared-branch" Credit Union (CU) (to accept my CU's ATM card) so I could make a necessary withdrawal. The Patelco teller (who I later learned was Asst. Mgr Christina Marquez-Yanit), kindly said I could make withdrawals from their ATM outside. I went to the ATM, requested a withdrawal, & was informed there was a limit. I hadn't experienced that when making an ATM withdrawal from my CU, so I decided to call them. The strip-mall where Patelco's located was bustling & noisy 2 Saturdays ago, so I went inside Patelco to call in a quieter setting. I was as unobtrusive as possible: I was clean; tho dressed casually, so were others; I stood against the far wall 9' from clients & tellers; & I spoke quietly. While on hold, Patelco's Security came over & told me to leave. I said I would after finishing my call, & asked for the mgr. Christina arrived & said because I wasn't opening an account or making a transaction, I must leave. I said that, in fact, my call had to do with making a transaction at their shared-branch ATM, & I invited her to be as pleasant as she was when we spoke earlier. Christina became defensive & walked away. Neither Security nor Christina objected to my appearance, voice level, or said I was interfering with clients. During my 15 minutes' call, Security came over 4 more times to ask me to leave. Each time, I politely stated I would when I finished my call. And I did. I went back out to the ATM & made a withdrawal authorized by my CU. Though startled that Patelco's behavior allowed them to be a shared-branch member, I understand they can have any rules they want, even if they create a most uninviting experience. Thus, I share this with the community. read more

Patelco stands on "fueling hope and opportunity for lifelong financial well-being" for their members and this location DOES NOT stand on the credit union's mission statement. As a Credit Union we expect better service than corporate banks. My father was treated like a number at this location. This location did an internal error with my father's home address and his card was sent to an incorrect address. Which then created issues on his account. They never communicated the error to my father. We personally reached out to someone internally who works at another location and they were able to tell us about his account. So much for integrity? The branch manager who opened the account couldn't take accountability for his error. They made him wait 3 hours and still no answers. As a branch manager this man should've done more but he didn't. Then while speaking to him he tried interrupting without even listening to what we needed to say. He then gave us a fake apology that was not sincere. This type of behavior is unacceptable! This location has been the WORST EXPERIENCE for my father. Sadly that this location represented the entire Patelco Credit Union in a NEGATIVE way. He will no longer be in business with this institution because of this incident. ALL members NEED to be treated equal with respect and given the truth no matter what their financial status is. This isn't Credit Union like, as a member focus institution this location was unable to provide communication, honesty and service. I have truly lost respect for Patelco Credit Union and I will never ever do business here or refer anyone here read more

I'm amazed on how Patelco works with you & helps you achieve what you need. Robert Gonzalez the branch manager is awesome he help me finished up my new loan, I went into the branch like 1 hour after my approval was send to via email and Robert assisted me and he gladly help me through the process, thank you Robert. Wow this branch is on point and everyone that works there too . Once again thank you patelco read more

This review goes out to Ana. She did such an amazing job assisting my Spanish speaking partner. Ana really took the time to explain in detail all the available resources/accounts and the benefits that came with each. My partner asked multiple questions and she was more than willing to to answer every single one. I typically have to tag a long to translate but today this was not the case. Ana really made this experience wonderful. read more

Robert the manager was very nice and patience. He help us with our concern about auto loan. would sure come back to him. Were happy to be a member of patelco. read more

I came here, took out a car loan, and everything went a lot smoother than I thought it would. Robert G helped me and he has great customer service. The rates here are great, better than other places. It's small so there may be a bit of a wait but definitely worth it. I would recommend Patelco, nothing but good things to say about them. read more

I finally left the big banks and a friend of mine referred me to Patelco. I came in without an appointment to open a new account but couldn't because their system was down. Sandra helped me out and I was able to open one online from Home. Then, I was able to come in to the branch and get everything else I needed. They were very helpful, patient and professional. I appreciated how quickly they were able to do things and that they were informative. I also saw that they have Spanish speaking staff and other bilingual staff in their branch. They don't open until 10 am but they do have an ATM outside their branch. Patelco offers various types of accounts & loans and have a great online banking and customer service phone service. read more

Once again patelco has came through with helping me out with the re financing of my truck. Mary makes the process easy and understandable. Thank you Mary for all your help, you are amazing. If you live in San Jose I highly recommend you go to patelco on story Rd and go talk to Mary. read more

I have been a Patelco member for years now; one paid-off auto loan and one current auto loan. I have always made my payments on time and pay more than the minimum each month. When I realized that my vehicle (being almost 10 years old) would no longer be eligible for refinancing come January, I decided to refinance with a cash-out. This was a life-saver option as I was recently unexpectedly forced to move both my business and home out of the property I'd been renting for almost 6 years because the owner sold it. This move cost me almost $20k. I was happy to hear, when I called Patelco, that my vehicle's value was what I had expected and that this process would leave me $9,500 in cash so I could pay off and close some credit cards which I needed to use while moving. The gal who processed my application was friendly, eager to help and understood exactly what I was hoping to accomplish. Everything was going great and for the first time in months I was able to breathe a sigh of relief as I saw a light at the end of the tunnel. Things were going to be OK! Then my application came back denied/declined/rejected. Hard to understand as my credit score is still the same as when I got the last loan. She said it was my debt to credit line ratio and I have too many credit cards. The fact that some of those cards have a $0 balance and very high limit made no difference. I was offered no alternative options. After an hour or so of feeling like I'd just been scraped off the bottom of somebody's shoe I realized that I could probably do this after all, if I had a cosigner. I called my father and after a long discussion he agreed to put his credit on the line for a $25,000 loan. I called Patelco again & confirmed that this was a viable option. A different woman helped this time and we got my father on conference call. I listened as she asked him all the qualifying questions. It was difficult to answer each one because after asking she would wait a second and start talking again, right as he started to answer. By the end I was worried that some of the info might be wrong...even if she understood what type of loan I was applying for in the first place. She submitted the application and after a minute of waiting told us that it was being reviewed by the underwriting team and she would call me back with an answer shortly. This was at 1pm on a Friday. After 3 hours she did call back asking for more details about what I was going to do with the money. I explained my situation and she said she'd call back. The next call was from a different woman who made it clear that my application had been submitted for the wrong type of loan. I explained my situation once again. She said she understood and would make the changes and get back to me. The final call was from the previous woman, Susan. She said "It looks like we can go ahead with the$25k". Followed by "but it's almost 5, so I'll call you in the morning with the decision". What the heck am I supposed to do with this information? Yes, you'll do it, but no, you haven't made up your mind yet? After a sleepless night she called around 11am to tell me that the application was rejected. No alternative options other than to remove me completely from it and issue the loan in my Father's name. As a 41 year old man it was humiliating enough to have to ask my dad to cosign -- no way would I ask him to do THIS. Frankly, I shouldn't be expected to. When I expressed my immense disappointment and absolute frustration she asked if I'd like to speak with her manager. I was put on hold and after 3 accidental pick-ups she came back on the line and turned it over to Carl. He was a nice and understanding man who heard me out and wanted to help me. He said he would try to present me to the underwriters in a more thorough and accurate manner and would call me back before they closed at 2 (Saturday). He called back a while later to ask, once again, what I wanted the money for, my employment status, income and tax status. He said he'd call back again and did. I was informed that they were unable to approve me for this loan, and made it sound like the loan I currently have thru Patelco was probably a mistake or oversight in the first place. No alternatives. The 2nd star is for Carl trying to help. Had it not been for him this would be a 1-star review. I was dragged thru the mud, had my hopes raised then dashed multiple times, made to wait repeatedly before finally being made to feel as though I was worthless & would be stuck permanently in this hopeless situation. read more

Great service and very helpful with our financial needs. Thanks to Mary Ann S@story location. She value our time and explains options thoroughly. read more

UPDATE: Feb 13, 2021 A company employee reached out to me and said something about our appointment not matching their records. First of all, you address me when posting a reply, not Adrian. Second, if we "weren't there" how do you know what his name is without having had a specific date and time to refer to? You are publically giving out customer information without consent. There were three of us there and we had an appointment at 2:00 pm. We didn't start exchanging info with Roberto until around 2:20 pm. The whole process took about 45 mins. Everyone inside the building heard/saw what Roberto said, including the employee on the desk next to his and the two customers who sat in front of her, the 3 or 4 employees at the front desk and another customer across the room. I don't know if this was an attempt on Marie's behalf to make it look like we were just making up some random bad review for fun. We have better things to do. I'll most definitely be spreading the word on how discriminatory this company truly is. Feb 12, 2021 Roberto, the branch manager from the Story Rd location, is a discriminating and racist bigot. He needs to be replaced asap. Worst customer service I have ever received. Not only is he unenthusiastic and complacent with his job, he had the audacity of saying to me, "nobody lives rent free." I've been fortunate enough to not have to pay rent while attending college and work part-time. Nothing gives him the right to judge the way a person lives. Take your business elsewhere. We closed our account on the spot. read more

I came into the bank today to deposit my money into my account . Unfortunately the ATM machine was full and I couldn't . I wasn't really sure that I couldn't do direct deposit inside the store but I did get the best help ever with Christina Yanit. She was so sweet and helped me to even find a place for me to get this done. Definitely would recommend this bank the help is absolutely appreciated. Thank you Christina . Funny farm:) read more

Mary Ann Szabo helped me with my transaction. She was patient and helpful. went beyond expectations so thank you Mary. read more

Mary and Christina were so helpful! I came in to open an account and I was provided with so many options, each explained so thoroughly. Best service I've ever had at a bank! :) read more

I just purchased my first car through Patelco with the help of Mary Ann. She was honestly the best! She was very friendly and very knowledgeable. She answered all my questions and was very informative through the whole process. I recommend you go and ask for her if you're looking to take out a car loan or even any loan at that. Thank you Mary Ann for your help. It was greatly appreciated! read more

If your trying to get a loan definitely recommend this place the staff is very helpful and well let you know instantly if you qualify or not!! I recommend going with Mary or Kristen both are very helpful and knowledgeable with any questions you have. Great customer service in my opinion read more

Well I'm a loyal customer from this location, but what's really make me mad is that they can't fix their ATM since actually almost 2 weeks, (if you attention at the date that's in my photo) if you have an emergency they force you to go in and make transactions with the teller. And I need to say that night I had an emergency, so I needed to go to other ATM where they charged me. read more

Patelco Credit Union San Jose East - Banks & Credit Unions Near Me - San Jose, California

Robert was Extraordinary helpful and extremely knowledgeable on helping me choose which credit card best suited to my needs. I know that their branch closed at 6pm and my appointment was at 5:30pm. I process took bit longer then I thought. But Robert was very patient. He actually stayed to 6:50pm, way after their closing hours. I decided to go with Patelco Passage Rewards World Elite Mastercard® Credit Card. Was approved. So excited, can't wait!!! Thank you Robert for your time and patience. read more

The people here are imbeciles. I had an approved loan here a month ahead of time, when I went to make the final transfer Patelco says "oops we didn't assign a loan officer for over 30 days haha" and the purchase I was trying to make completely fell through. I HAVE SPENT 11 HOURS ON THE PHONE AND HAVE CALLED OUT OF WORK FOR TWO DAYS. GET YOUR SHIT TOGETHER. How are these idiots even in business. read more

It was a horrible experience to deal with Patelco. I called this specific branch to start a loan process for a new house purchase. They assigned a mortgage officer "Sharlena Diep" to me who was a nightmare to work with. She NEVER picked up her phone whenever I called. She sometimes called back, and sometimes didn't. I started the loan process on Oct 5th of 2020 to get a PRE-APPROVAL letter. She didn't have a full list of required documents and I had to send her the documents one by one per her request. That way it took more than two weeks to have a full list of documents to submit the application. The competency of the loan officer was awful. She had no clue how RSUs work as a part of income. I had to explain every single thing to teach her how to calculate it, when stocks are vested, etc. Anyway, I passed all of these steps and submitted the application. She said, they would give me a pre-approval in 5 to 7 business days. After two weeks, I didn't hear anything from them, and had to followup. She said that she had to restructure my package and send it back to them. So it goes to the end of the line again. I waited till all the houses that I was monitoring were sold and didn't hear anything from them. Then asked them to just withdraw my application on Nov 13th of 2020. Afterwards, I sent an email to the main Patelco customer service about my problem, and nobody responded. I wrote a review on yelp, and their only response was to ask yelp to REMOVE my review for some reasons and I had to rewrite the review again in a form that yelp accepts it. I even followed up again with Patelco to see if anyone cares about my situation. So they forwarded me to "Channing Yip" who is apparently the manager in mortgage department. He repeated the same words that it takes them 3 to 4 weeks to issue a pre-approval letter. He also believes that this is a normal process for them and they won't try to improve it. Here are the two main takeaways of this review: 1) Their pre-approval process takes more than a month. They keep LYING about 5 to 7 business days. IT TAKES MORE THAN A MONTH. I guess a full approval easily takes TWO MONTHS. You will miss all escrow and title transfer dates. 2) If you don't see too many negative reviews here, it's not because they have good customer service. It's because, THEY REPORT YELPERS to remove the reviews. 3) Nobody cares about your loan process. Receptionist, loan officer or their managers think the exact same way. You have far better options to work with. read more

To whom it may concern... I recently inquired about a Loan through Patelco and had the pleasure of working with Yaveth Gomez. First of all, Yaveth was extremely helpful and knowledgeable. He was very thorough with his responses and made it really easy to understand the benefits of banking with Patelco. His customer service skills are awesome and made the long call feel productive and informative. Moving forward, I will be sure to re-direct any friends/family his way. Thanks for making my experience a great one. read more

As far as credit unions go this is pretty good. Really nice staff. Clean inside. You do have to get buzzed in which I don't understand since the neighborhood is nice but whatever. I usually just use the ATM which is located outside. The ATM is brightly lit at night and is never out of order. It's part of the CU Co-OP so I never get charged ATM fees even though I bank at PremierOne CU. read more

Patelco Credit Union San Jose East - Banks & Credit Unions Near Me - San Jose, California

Hats off to Robert G for all his help and helping a special person in my life excellent customer service. Excellent Professional Robert Thank you read more

This is the edited version of my previous review on Patelco Credit Union: The issue that I face during the refinance process has been resolved lightning fast within 24 hours and they did positive changes to the situation hence I'm happy at the end. read more

I am very greatful with Patelco, specially with Mary Ann Szabo for the excellent costumer service. I highly recoment it to any one!

Mr Robert Gonzalez, the branch manager, was extremely helpful in guiding me and my wife to do a 60-day IRA rollover. He was very patient and knowledgeable. read more

They have helped very much with my credit history, they were both friendly and professional. Answered all questions about my service I was asking for. Assisted in helping me correct my financial situation read more

The customer service here was on a completely different level, the assistance was one of the best I have had. I love the experience and attention to their members, much respect to them. Also special props to Robert for going above and beyond that you for your help. read more

What a great banking experience. I was looking to open up a checking and savings account to strictly use for my vacation funds and it could not have been any simpler to open. Mani worked with me in opening an account and was as helpful as he was friendly. He got me through the process very quick and all while providing a spirited conversation about the San Francisco Giants (GO GIANTS)! If you have banking needs and are looking for a new bank/credit union, go to Patelco and ask for Mani! I would give it 5 stars but Mani was a 49ers fan (boo!) read more

I went to this Patelco to deposit my first paycheck from my new job. The lady who serviced me deposited it--and put an extended hold on it. I didn't think anything of it until I went to my home Patelco, where I asked when the check would clear and the teller looked at me oddly. "Paychecks don't usually get extended holds, and your account is in good standing. I don't know why she did that." Now I would have understood placing a hold on a personal check. But a paycheck? If she wasn't sure about the company, all she had to do was ask me for the pay stub, which I still had in my purse (and the second teller had the presence of mind to request). I can't afford week long delays to my deposits; I, like everyone else, have bills to pay. This is the first time I've ever had an experience like that at a Patelco, and I won't be going back there. read more

I dealt with Nancy, Michael, and Richie; Each of them provided me with outstanding service! I went in to have my car refinanced and when I went in to have ask questions before I applied, Nancy did not hesitate to greet me and sit me down right away. She was polite and knowledgeable! She started the application and I was immediately turned over to Michael (the branch manager) once I was approved, who then walked me over the loan terms and my interest rate. I went from a 15% interest rate to a 5% interest rate and saved a total of $200 per month on my auto loan payment! You guys are the best!! read more

2.49% APR on an auto loan and NO down payment for a 7 year on a 2008 Prius (our experience) we found via Craigslist. Reduces down to 1.99% after the first year. I felt like a criminal driving my car off the lot... didn't I need to pay something? :). Monthly payments end up following depreciation so it's basically like renting a car for an insanely low price. In regards to this specific branch, great service (with short wait times) every time I've come to this location. No complaints! And phone waits are really short compared to Chase and Star One who we also use. Keep up the great work Patelco at this specific location!! read more

Ok so this is the second time I've been at this branch when I need to go to an actually Patelco in the SJ area. As always when I get here there is plenty of staff that is really not doing much since it is fairly empty. So I'm thinking wow I will be out of here pretty quick. Nope not really. In all the years I've went to Patelco, over 16 years or so; I've never had them ask for my id when making a deposit unless it was for a very large sum of money that involved many checks. Well I've noticed everytime I go to this branch they ask for my id, which doesn't bug me too much, just a little but then they tell me they are updating their info. Well I can update my info on via the web which I've done, but they go through a series of questions where I'm thinking wow do I really have to do this now? I guess because they have nothing better to do, they can just take their time. Here is the strange thing. Normally when they take your deposit they stamp it and place it in the drawer before they give you a receipt. Angela did not do this and I thought that was a little strange. Then again there wasn't anyone behind me, so it's not like had anything pressing at the moment. read more

This is my first time doing business with credit unions and I decided to come to Patelco as a referral of my friend. Robert - the branch manager helped me with all of his enthusiasm. I love the way they serve their customers and the way they offer services. 5 stars for Robert. read more

I went in today to open a checking account and they were all very polite and explained everything well.