We put money in this account several years ago and never touched it. As we have been hit with hard times we needed to transfer some money and they wouldn't let me access my own funds. So frustrating to have to hire a lawyer and contact the Feds because a bank doesn't have your money anymore. read more

automatic transfer to them when they bought Syracuse beacon accounts. troubles with automated deposits due to need to change routing numbers. multiple calls to resolve. charge fees for paper statement bad customer support read more

I appreciate this drive-thru location, and find the tellers generally nice. However, during a span of six months, they made several somewhat serious errors with two family accounts. Easy transactions that went wrong. Two mistakes required in-person visits to this and the main branch. I hope things improve at this location. read more