Let me tell you about my wonderful Dr. Sinatra and her staff. They are warm, kind and caring…read more Furthermore, I trust their skill and expertise caring for me. Dr. Sinatra is a brilliant eye surgeon who has a personality to match. With enormous respect, Bonnie Gurda

If I can give them a negative 100 I would. All I can say is do your due diligence before visiting…read morethis office. They are very unprofessional and are not trustworthy. I don't see how that practice and Melanie Sinatra are in business. She has Zero class and not customer oriented at all. I would call your insurance prior to the visit because they will charge you for unnecessary things. They'll even make up things to charge you. I can guarantee that I will let everyone know how they manage that office and I will contact the state so they can re-evaluate their license to operate. You've been warned !

I had an appointment with Dr. Sinatra, (the owner) who told me their office was a "tier one"…read moreinsurance coverage. Later, I found out they were actually a "tier two insurance plan." That might sound small, but it felt misleading--especially once the rest of the visit unfolded. Dr. Sinatra diagnosed me with a staph infection in my eye and prescribed a strong antibiotic (doxycycline) that I was supposed to take for a full month. It didn't sit right with me, so I went to Eyes On Ramsey for a second opinion. The doctor there was amazing--super professional and thorough--and told me I didn't need antibiotics at all, just a simple steroid drop to be administered for a week. Total relief! But here's the real kicker: A YEAR later, they billed an additional $1,000 for simply removing an eye lash or makeup brush bristle off my upper eye lid! Something I could've done myself by simply wiping my eye . I was shocked! It honestly felt like they were trying to take advantage of me (and how strange to bill me a year later?) Long story short: Misrepresented their facility Prescribed unnecessary and strong medication Charged an outrageous fee for wiping a piece of debris off my eye lid and called it a "medical procedure" Please, do your research and don't be afraid to get a second opinion. We all deserve honest, competent care--without the surprise bills or scare tactics. I'm happy to answer questions if anyone wants to know more. I Just want to keep others from going through the same thing.

I had my first visit with dr Sinatra a couple of weeks ago. I was very happy with the experience…read more The office staff were friendly and helpful. The Doctor s assistants were patient , friendly and professional. Dr Sinatra was excellent in explaining my eye exam She readily answered any of my questions or concerns. She, too was friendly and made the experience not at all stressful. I highly recommend her and her staff. I don't understand some of the reviews that were critical. My guess is that they have the wrong doctor and office. I

Simply - - The Best! Been his patient or years, including dual cataract surgeries. Answers all…read morequestions asked with a smile! Office staff has always been very pleasant and helpful. Office is immaculate!

Dr. Seidenberg is an excellent physician so I "held my nose" and put up with his rude office staff…read moreand condescending optometrist. I even put up with severe pressure by the doctor and his MA to get the covid vaccine - even after explaining why I hesitate to do so. When I returned 6 mos later, another MA asked if I had been vaccinated and informed me the doctor was no longer seeing unvaxxed patients. They could have saved me the trip by informing me prior to my appt about this change in policy. I will not support anyone who mandates any prior therapy or procedure before rendering service.

Very positive experience at James Tracey over past two visits in the last week. Extensive…read moreselection of frames at all different price points, very knowledgeable staff and overall a great customer experience. Staff made the use of my vision plan simple, getting the details in advance and having that end of things all figured out before I arrived. The optometrist (Tracey) performing my exam was friendly, professional and efficient. Optometrists are a husband wife team, James and Tracey, who clearly care about their patients eye health. I definitely recommend James Tracey Eye Care.

Went to both Midland Park and Wyckoff sites for IPL treatment for severe dry eye. Due to an eye…read moreoperation I had at 5-yo, I am very anxious with anything or anyone going near my eyes. Dr Sara and Dr Tracey were both very patient and careful with me. Glasses took longer than expected to come in, however worth the wait. One staffer at Wyckoff seemed a little distracted, but otherwise both locations provided me with excellent care. Travis at MP and Rich at Wyckoff were also patient and acted like they cared that I got the lenses I needed. Each location also gave me a little bit of a discount on minor things - very appreciated, as they did not have to do this. (I did get 3 pairs of glasses in addition to the IPL treatments, so I spent some cash there). Yes they are more expensive, but in my opinion you get what you pay for. Thoroughly recommend. Bonnie H.

Dr. Cauchard solved my blurry vision when other doctors couldn't…read more After suffering from unexplained blurry vision for years and finding no help despite visiting a long list of NYC eye doctors, neurologists, and other medical specialists I was finally referred by a friend to optometrist Dr. Ron Cauchard in NJ. I was able to get an appointment without a long wait and was surprised by how much extra time Dr. Cauchard spent with me during just my initial appointment. After taking an in-depth medical history and performing some basic vision tests, the doctor asked me if I had the time for some more detailed tests. I assumed that would mean having to come back on another day, but wanting to find me a fix as soon as possible the doctor instead gave me a comfortable place to sit in an extra examining room and continued coming back to run added tests on my vision in between treating other patients he had scheduled that morning. All together, Dr. Cauchard must have devoted over two hours to my case on what was supposed to have been just an appointment for my initial eye exam. Then Dr. Cauchard explained the results of the extra tests to me and dialed a completely different eyeglass prescription from what I had been using into those large examination lenses you typically look through when having your prescription checked each year. The new corrective prescription Dr. Cauchard came up with eliminated a huge amount of the blurred vision I had been struggling with for years. Of course, I would still need to wait for new lenses to be made up before I could get the benefit of this new prescription--but that's when I was surprised a second time by Dr. Cauchard. As soon as he saw how much the new prescription he developed had cleared up my eyesight, he personally began telephoning a number of his optical suppliers until he found one that had lenses already in stock closely matching the new prescription I would need. When he found a supplier that had these on hand he ordered the lenses sent to his office overnight and his excellent on premises optician immediately fitted them to my existing frames while I waited. That gave me a huge vision improvement on the spot and eliminated the need for me to rush in selecting new frames and ordering new permanent lenses. The doctor charged me nothing but his cost for the temporary lenses and didn't bill me anything at all to have those lenses cut and fitted to my existing frames. When I later received the monthly benefits report from my health insurance carrier I also saw that Dr. Cauchard had only billed me for a basic eye exam despite having literally spent hours working out a solution for my problem on a first visit. You will not find a more dedicated and kind eye doctor anywhere than Dr. Cauchard.

Have been going to Dr Cauchard for many year and have always had excellent care. His staff is…read moreefficient and pleasant. He has a selection of frames in his office for one stop shopping.

Horrible customer service. My 83 year old mother had an appointment today. I called 2 months ago to…read moreverify insurance. It was all verified. My mother gets to the appointment by a ride service and the receptionist said they don't take the insurance and that she has been out for 6 weeks and there was someone else taking the calls. The person taking the calls made a mistake. They should have owned their mistake. Not a good business practice. Go somewhere else if you have a choice.

High Mountain owns a chain of clinics at this time. Like any chain of places it is the same…read more Let me the doctor is good. The assistant is excellent for help. As for the rest of the team....worthless. This practice is owned by another business now. This staff does nothing. I was in to get my eye exam. I needed new glasses. I brought the frame with me. Theytested me and sent the frame out. They told me the date it was to come back. Two weeks later I still had no glasses. I was told they would be there the following week. Next week I kept calling and asking. The individual to help did nothing. "Oh, they are coming" he said. Finally I called on Thursday and he said they were in the next morning. Of course, the glasses were damaged now he said. They did not have these frames so I would have to call where I got them in Europe. I said just give me the glasses back and I needed a refund. I went back the next day and he was gone. The glasses vanished. Everyone did not answer anything. I now need to call the insurance company to get the money back. This staff is terrible. The doctor was good. I will just find another doctor now. Maybe this company is as blind as a bat.

Type of Care; top care the best around…read more Office Experience; the best loved it they treat you the way you want to be like a person not a person with money or whatever

The staff doesn't pay attention to what is happening and just goes through the motions. Needed…read morerefraction to get a contacts prescription. Instead of explaining this to me, they let me decline it, when it was actually covered by my insurance. Not helpful and rude.

Thankful I found this local optician. Janet the owner was so helpful and ethical. Another store we…read morewent to before for another pair of glasses did not tell us the truth of what our plan covered. The other store told us that under our insurance we could only choose from his small ugly display of frames. So I went and bought the frames discounted online. Found franklin lakes store for the lenses and she explained my insurance plan would cover up to 150.00 frames that covered the nice Ray Ban frames with a 20 or 30 dollar copay. I'm returning my online frames and buying the insurance covered ones from her. Appreciate her honesty. Will be returning for all family frames and lenses. She has a decent selections of good looking frames as well

I will never go anywhere else for eye glasses again. I have always been happy with the service…read moreJanet has provided but today she went above and beyond. I had my prescription filled and called her mid morning about a week and a half later to see if I could pick up my glasses that day. I was driving to CT the next day and did not want to drive home at night without glasses. Janet promised I would have the glasses by end of day but they were not delivered to her. She had the lab rush them after hours and delivered to my home at 8:30 pm so I could leave in the morning for my daughter's. This is personal service you would never get any where else. Thank you Janet I will be sure to recommend you to all of my friends.

Dr. Yee is a very friendly doctor with kind and helpful staff…read more His Wyckoff office is very convenient for those living in Bergen County. The office is small but cozy, and modern and clean. I went to him for my annual physical, but he's also a family doctor, so keep that in mind if you're looking for a pediatrician. He also conveniently is up to date on technology, so that means you can expect to get your test results online, which is very convenient.

I have been a patient at Dr. Yee's office since 2013. The staff have always greeted me warmly, and…read moremy experience with wait time has been less than 15 minutes, which is stellar! Dr. Yee is tremendously personable and truly cares about overall well being (physical and mental health). Follow up times with routine blood work is standard, about 1 week to get results. Both Englewood and Wyckoff offices are very clean. Never had a bad experience and look forward to my continued relationship with the practice.