Oh where to begin. I lived here for just over two years and overall the experience was up and…read moredown at best but when they changed the person that was property manager and assistant property manager the issues ESCALATED. First of all calling it a gated community is just wrong. About 2/3rd of the time we lived there the gates were just broken and left open. I believe now they are just gone completely. The real issues are with the HVAC constantly flooding my closet carpet and it being a real chore to get it fixed. The team here is slow to respond and come off passive aggressive when answering questions. It takes several emails and in person visits to get proper answers. Also I have never once paid rent late and they tried at least 6-7 times to charge us late fees. It got to bad I just had them photo copy every single check I gave them and sign it. For the price overall I would look elsewhere when looking to rent. Updating to say they charged us nearly 2000 dollars for carpet removal even though they said that was part of the pet rent we paid. Greedy

They are hypocritical about their own COVID rules, abrasive and staff is incredibly difficult. The…read moreback of the complex looks like the slums because they don't keep up on cleaning, the bags for pet waste are never full which leads to pet owners neglecting to clean up after their pets. The apartments don't seem to get cleaned between residents as ours had urine running down the base of the toilet and on the adjacent wall. That's not all the problems we had, just some of the significant ones.

Loved living here. Sad the army had to send us away…read more They know every person by name. Every time I walked in they greeted me by my name & I appreciate that. Very clean area & for the most part, the residents are nice. The walls are verrryyy thin though & on days where I was studying & my house was dead silent, I could hear my neighbor sneeze. No thank you.

I would have given Waterford high marks - until we tried to move out! We were there for a year…read more We paid our rent on time. As we were not docked on our deposit, I can say we returned the apt in good order. Our lease ran out on 9/15 and we were out the week before. We gave notice to leave 33 days in advance. We just got a final bill from Waterford and they are demanding we pay a month's rent because we did not notify them 60 days in advance! Apparently, it's in the lease - one of those 40 page monstrosities. They did not even print it. If we had notified them 60 days in advance, what would they have differently? You can't show the apt. You can't repair the apt. Moreover, they have inventory already. Other commentators have said they jack up the rent on the second lease: don't we have a right to know what that number is? Why didn't Waterford take steps to secure the new lease? We're left paying $1600 for nothing, a legal device. Waterford does not deserve a good reputation. We're going to put this matter before small claims court,

Update... I still love it here. The only issue I have is…read morethat the buildings, behind stairwells, and the breezeway needs to be cleaned and free of debris and spider webs, and maintained better.

The people that own and manage these apartments can do better but their biggest problem is greed…read more Not everyone is treated equally nor fair. I am already expecting issues when I move out because I have had them with this company since moving here.

I love the apartments it's vary peaceful, Zack Moreau is a vary nice and sociable employee he is…read morevary helpful and he's a great guy.

BLACK MOLD. If I could give it NO stars I would. Where do I begin... Last year when hurricane…read moreFlorence came through our apartment flooded. It took them a month to come and change out our carpets, but that's all they did. They did not replace the base boards or the dry wall that got wet. And when new mold would pop up, they'd just paint over it. Every time it rained, the carpets got wet... The issue was never fixed. Not to mention I was pregnant and my newborn and five year old also had to live in these disgusting conditions. WE LEFT THE SECOND OUR LEASE WAS UP. OH AND GET THIS.... The night before our lease was up, (we weren't staying there that night) they came into our apartment in the middle of the night and tried to shampoo the mold out of our carpet! Too late, and pretty sure that is breaking and entering? Unacceptable. Pictures posted, along with screens shots of emails passed back and forth. Do yourself and your family a favor, stay away.

Great staff. Very helpful and friendly. Went out of their way to get our apartment ready at a…read moretime we needed it badly!

I have never been so screwed over by a company in my entire life…read more I was slotted for a deployment on short notice. When I let the staff at Longhill Pointe know I would be deploying soon, I didn't currently have my orders on hand. It was CLEARLY stated that I would get them my orders as soon as I received them. If I hadn't received them by the 1st, I would agree to pay my rent, like my lease agreement says. 2 weeks before my deployment, I had to go to VA for training. I didn't know if I would be able to return before I was shipped out, so I cleared out the apartment and turned in the keys letting them know that giving them the keys now would save me from having to mail them from the Middle East. 2 weeks pass and I still don't have a copy of my orders. I try to pay rent on the first and I notice a statement of 2,500 on my account. Shocked to see that Longhill Pointe Apartments marked me as I vacated the place, completely screwing me out of using the Service Members Relief Act. Longhill pointe claims they tried numerous times to get a hold of me, but I pulled the records from my mobile provider, and that is not the case. They didn't try to contact me ONCE after our initial discussion. Not an email, nor a phone call. I'm currently sitting overseas with a $2500 bill for an apartment I do not live at. If you are a service member, or someone who might possibly need a leasing office to work with your needs, Longhill Pointe is NOT the place you want to turn to. I lived at Longhill for almost 2 years, and paid rent on the 1st every single month. I was planning on moving back when I returned from my deployment, but I cannot support a company who would partake in such shady acts of business. Don't let the sweet ladies in the leasingfool you. Im still in absolute shock that they would do this to me. SERVICE MEMBERS, please go somewhere else. If you even think you might need to use the SMRA. EDIT: Longhill Pointe has since solved this issue

I wouldn't even try living here if I were you. They defend sexual harassers, lie to creditors when…read moreyou move out about notices and damages. They do nothing about people doing drugs in the apartments even if it is directly affecting you, and you'll end up with a collections fee from them screwing you with PWC trying to claim you somehow used 1000 gallons of water in a month which isn't even possible for an apartment. Go somewhere else and if you're military, try and get on post. They'll blame you for damages made before you were there, and you'll pay for it.

I was set to move into Kings Cross in March of 2022. Once I arrived, there were MAJOR issues to the…read moreapartment. It wasn't properly cleaned, everything was majorly outdated as well as not presented as shown. Your office management returned my cashiers check for rent and security deposit. They stated verbally and via email by ARLENE that my application fee would be either debited back or returned via check in the mail in 4-6 weeks. It is now JULY 1st. I have called the office MANY times, I have correspondence with Arlene many times as well. No one has returned my calls and now no one is responding to my emails. I have started leaving reviews and will continue until my money as promised is returned. This is BY FAR the worse apartment complex I've ever dealt with. DO NOT MOVE HERE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

There are so many things I can say. Roaches, trash everywhere - in the woods, the parking lot, the…read moregrass, in your building - EVERYWHERE, ceiling leaking for almost a year - was never fixed, carpet is old and smells like human urine(we've been complaining about this since we moved in but they refuse to change the carpet), our stove had mold in it WHEN WE MOVED IN, the filter that was in the apartment was bent and black looked like it hadn't been changed in almost 3 years. They're charging rich prices for an apartment the doors are falling apart in. People outside stealing cars and stealing things out your car, as well as vandalizing your cars. I understand kids having fun but some stuff is too far. You can never get ahold of the complex, they never answer the phone, respond to voicemails and never in the office. Not to mention, when you do finally get up with them they want to have the most nastiest attitudes like we ain't in the ghetto and they can get slapped up. You can't make any noise at the pool at all or that's a problem but the people that live next door to you can fist fight until 5 am and that's fine. it's just overall not a good place to live, I personally feel that if I'm paying $1500 a month I should live in a decent place that meets everything they put in the lease but they have not met anything except putting the roof over my head, the roof that's leaking.

I enjoyed living there. The only downside is the community office was closed more than it was open.read more

Would not want to live anyplace else! Has everything you could ever want. Office staff is the…read morefriendliest and most helpful maintenance get the job done the same day with no errors the community is set back off the highway in a neighborhood setting very quiet and no crime!

I love it here! My husband and I moved here from another one of Place Properties' complexes in Ft…read moreBenning. If you transfer within the company, there's no lease-break fee if you have to move before your lease is up. It's a great peek they offer; definitely something to consider if you're military. The staff here was very helpful in getting our transfer done quickly and getting our apartment ready on short notice. We have a furnished 2 bedroom. The complex is only 3 years old, so appliances and furnishings are all in great condition. The furniture is tasteful too! There could be more shelving and storage space, but it's not really a big issue for us since we keep all of his army gear in the second bedroom. The amenities here are great! The tanning bed is pretty cool & the fitness center is awesome. The pool is beautiful. There's also basketball & tennis courts, and big courtyards. We have 2 dogs and they love the small fenced "dog park" we have here at IPA. Long story short, you get a lot of bang for your buck here. Great for military. Pet friendly. Great amenities. Helpful staff. Five stars!

Basketball goals on basketball court and broken. Volleyball net is always broken. Tennis court is…read morein bad shape. The Pool is gross and is always closed and a tree has been down on the side walk for weeks now. I have found Roaches and bugs in my apartment since I moved in. Power is always going out here almost every minor thunderstorm and stays off for hours.