Patriot Rentals gives predatory vibes with their flagrant incompetence. Please don't get scammed by them.
I rented a skid steer from Patriot Rentals in November 2023.
Contract signing process - they send a contract by email but don't require you to sign it and return in order to receive their equipment
Explanation of terms of rental - there wasn't one, so I hope y'all read contracts well
Coordination of delivery drop off - there wasn't any.. the skid steer arrived at a random time, though I was told I would be called before it left the rental facility, so I couldn't be present for the delivery.
Walk through of how to use it - none, we had to use youtube though we had an experienced career driver of skid steers with us
Security code for ignition hand off - none, I was making emergency calls to get it
Safe off-loading from the trailer - we had to do this ourselves, the trailer was just dropped with all equipment attached and no lock on the trailer
Rental pick up - weird hostile vibes from the driver, for no reason
After returning the rental, I received an email that said we had damaged the skid steer because the door wouldn't open and there was a dent. In their video of the damage, the door handle was not even turned to try to open the door. The dent was pre-existing and I had to send them a video and screenshot of the dent from our unloading of the skid steer to prove it.
Billing - I was charged for $470 then refunded $470 and then charged in individual increments for a total of $530. read more