So, I called to find out how much t would cost to mount and balance 4 tires on my Wife's Car. "Are…read morethey new or used" I was asked. I replied that they were new. "We don't mount or balance new Tires that weren't bought here because we can't assume the liability" was the reply. Do you mount and balance used Tires I asked? "Yes we do" was the reply. So you can mount used tires that might have acquired cuts, broken cords or other imperfections that might cause an accident or other possible "liability" but not brand new Tires from B.F. Goodrich because they weren't bought through you? Why lie about it and just say we don't mount new tires that you don't buy here? I called their Les Schwab Sister Store in Bonners Ferry (J.B. in Bonners) and asked the same question. They will GLADLY mount NEW or USED Tires for $184 + tax - just call and make an appointment. JB's in in Libby could use a lesson in honest business ethics it would seem. I can't help but wonder what else they're pulling over on their customers; I'll spend my money elsewhere.

Les Schwab has helped me with flat tires numerous times. I seem to pick up bolts in my Buick…read moreEnclave 20 in tires frequently. The first time we were driving home from Missoula and started losing air. We hit Kellogg ID Les Schwab at 5 pm and the guys still took us in and fixed both tires that had bolts in them right away. This last time we were at our cabin south of Troy, 150 miles from home, and sure enough developed a slow leak. I did not want to try to limp back to Spokane on this tire, so my husband graciously said he would limp the car to Troy to see if he could get it fixed. Troy turned him away and told him he would have to go to Libby. So he limped to Libby and found Les Schwab right at the edge of town. They took my car right in and fixed the bolt induced flat and didnt even charge us. A truly customer service focused company that we will always go to for our tire needs!

Purchased our first set of snow/studded tires. Provided us with a very good price. Tires were…read moreinstalled without issue. Tires were mounted on a new set of wheels ,just for winter. Great local business in Libby.

Great service had a flat tire they were busy but took time to help me out definitely appreciate the…read moreservice

We noticed a bubble in the sidewall of one of our Toyota tundra tires while in Bonners Ferry, ID…read more Went to Les Schwab. They quickly offered to help us by changing the damaged tire over to our spare so the tires would match. Instead, we purchased 2 new 10-ply tires for the back of our truck as it had our truck camper on it and we didn't want any more trouble. Their service was quick, polite, and affordable! There's not too many things more stressful than breakdowns while away from home. Les Schwab turned our problem and concern into a non-event! Thank you.

We visited twice in early October for snow tires. While the overall venture was pretty expensive…read more(putting four new tires on two vehicles always is) they were very quick, efficient and friendly when it came to getting things done. The interior waiting area was comfortable for our surprisingly brief wait. They also had a solid selection of snow chains for both vehicles, and were able to answer all of our questions regarding the products we purchased. Not that there's a ton of other options out here, but I wouldn't hesitate to give them my repeat business. Word to the wise, though, weekends seem like they can get pretty slammed in there, which makes parking tricky. We found some overflow parking just up the hill and beside/behind the building. Going on a weekday, I found the place to be much less hectic and parking was a cinch.

They were friendly, prompt and did my oil change and filter in less than 30 minutes…read more They also repair windshields if you should ever need that.

Called to get my new/used vehicle oil changed. I had no idea what it took. Miles was very kind,…read morehelpful and got me right in. We've had our oil changed several times and it's always quick and easy. Great prices too.

We were on a road trip and needed some tires. They gave us a great deal and were super quick with…read morethe turn around.

Great selection of power sports, clothing and any parts you may need. The staff is friendly and…read morethey are always quick to respond.

Absolute best service that I have ever received from a dealership. Super knowledgeable, always good…read morecommunication and the lowest prices I could find. I was in and out of the dealership with a new sled in under 30 min. Plus they have the most accessories I have ever seen at a dealership. 10/10 recommend.

Great service, better prices than the competitor so over all good value. I've bought my last three…read moresets of tires at Discount Tire for a reason.

Have used them for almost 10 years now but service has taken a major downturn recently. Bought new…read moresnow tires (from them) at the end of the season last year and now can't get an appt to have them install them for this winter season. On-line appt's are booked for a month (no appts), on-line chat can't schedule more than 30 days out and no one picks up the phone (rings for 30+ times, goes to recorded message and thing rings again with no pick up). Maybe just a sign of the times in the valley but I'm done with them. I imagine I'm not alone ... If you read the response it sounds like they really want to help but its AI directing me to complain directly to their central costomer service dept.

Last September I took my truck ( 2012 toyota tundra) into perfection tire and got an oil change…read more Several weeks go by and its november and suddenly my truck motor started rattling noises intensely to the point i had to pull off and stranded me on the side of the road at night. I called perfection tire the next day and scheduled an appointment to see what went wrong. They informed me that my motor did in fact blow and sent me on my way after a quote for a new motor and a used motor. Did not go into details why my motor blew. They started it. Heard the terrible noise and deemed it blown. Nothing more. Several months go by while my truck sat untouched due to not being able to afford to proceed to get the truck fixed. About 13 k to get it fixed but With 2026 taxes I decided to have owner of Specialty fleet services look at my truck to see if he could possibly fix it for a cheaper price . His findings was metal shavings in a new filter ( he change the oil filter to get facts on condition of the motor and find a conclusion of the issues ) therw was not a metal basket in the oil filter , he then took it to Toyota to have them do a thorough complete breakdown and they also found metal shavings and no metal basket to support the oil filter . Without that basket my filter collapsed and starved my engine for oil causing my motor to blow. I told Les the manager at perfection because they did my last oil change and he said he would put in a claim. He lied to me and never did put in a claim. He spoke to me like i was less than because I am a women and toned changed when I had the owner of Specialty fleet services (a man) call on my behalf. I had to seek out an attorney for a demand letter to try and get my truck fixed. Only then after seeking that attorney they put in a claim . I was just denied to not enough evidence and them trying to blame Specialty fleet services for possible tampering even though he did not touch the truck till several months later after The fact my truck was no longer drivable ....reminder they seen the truck 1st before anyone else . Since I bought this truck I have only went to perfection for all my oil changes , and tires, spent hundreds of dollars there to get things fixed and back on the road. I just wanted my truck fixed so I have a safe reliable vehicle again for my kids. It amazes me how much a company truly does not care about their customers or take responsibility for a mistake on their behalf. The last oil change they did they forgot to transfer over the stablizer basket for the filter. Something so small makes a big impact. This is not just cars they work on to get a paycheck these are peoples livelihoods they are messing with.  These vehicles are What gets their families around safely to and from school, jobs , dr appts ect. If something  fails or is broken as a smaller local business  they should care for their customers  as they were like family and fix mistakes  that were made. These inconveniences  can cause bodily harm, mentally, physically, financially  and emotionally  to the community and customers.  This business  has been getting away with several years  of negligence due to people not being able to take action with a claim or sue.    I can Not afford to take them to court myself or I would do so , this is not the only complaint ....I have read several others online of negligence and blaming customers and plain out not doing a thorough diagnostics and are not knowledgable in foreign vehicles . Bare min. Work for top dollar price tags.

If you are seeking a honest repair shop that stands behind their work, this is the place. Recently…read morehad a problem with work they did and truly I was expecting the standard "blah, blah, blah, it was not our fault" baloney. Instead I got REAL honesty: "this should not have happened, our fault, repair is on us". No passing blame, no excuses, simply "we stand behind our work, this repair is under warranty, no charge!". Very refreshing, I highly recommend this shop!