I had gone to Pat's place a handful of times, with my now 2 year old doodle.
At first visit, the grooms were fine. Nothing amazing, but they definitely got the job done. However, with each visit, both groomers would continuously would give me unwanted medical advice.
They'd tell me that my dog was extremely overweight and that I was putting pressure on his poor bones. They'd continue to question me on the food I was given him and the amount. They'd say he had ear infections that needed to be treated right away. I'd politely tell them that all medical concerns I'd address with my vet.
Which I did, and my vet confirmed there was no ear infection and his weight fine. (Two separate occasions)
After the first two visits, the grooming itself started to be less impressive. At one visit, my doodle had ran Into a wall that I was painting and he ended up getting paint on his fur. I took him to Pats Place the following day, and when I picked him up the paint was still on his fur. And still asking me with each visit how much food I was feeding him. I finally told them that I was tired of them asking and bringing it up every single visit.
This last visit, was the final straw. My husband dropped him off and had asked to shorten his hair, and to keep his the length on his ears and tail.
To much of my surprise, when I picked him up he was completely shaved. Ears, tail, legs, belly. Everything. I said ," oh my gosh, he is shaved."
They said, "Your husband said to."
I said, "I doubt my husband would have said that because that's not what we discussed."
She continued to tell me that they had to shaved him because he is overweight, and he ear infections and a rash on his belly.
I had enough.
I knew that would be the very last time I'd take my doodle to Pats Place. This was two weeks ago, an wasn't sure if I should even take the time to review. However, after taking my dog to his annual check up and got confirmation again from my vet that his weight/ears were fine and that the groom was to closely shaved to his body I got really upset.
After giving Pats Place about 6 months chance we will be going elsewhere for our business. We will get a groomer that is going to listen to our request as far as grooming goes and not continually tell put their personal feelings/advice when unasked. read more