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    Patty Ang

    5.0 (1 review)

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    11 years ago

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    PLDT

    PLDT

    (24 reviews)

    Mandaluyong City

    They will "install" your internet then refuse to service it when it doesn't work and never did work…read morethen continue billing you. Absolute garbage company. Look elsewhere.

    Unmitigated trash. Wife and I signed up in January. EVERY night, from ~5pm-11, start time varies…read more our internet becomes near unusable. Games and websites are just loading loading loading. So far, they have 1. replaced our modem. didn't work 2. said it was because the ethernet hub I use was unbalanced so they swapped the cords around. didn't work. 3. Then they said it was BECAUSE I was using an ethernet hub. plugged everything into the modem. still didn't work 4. said it was because we were using the internet too much and it was "getting tired". Not the words they used, but that's the guys of it. 5. said it was because wife was using a VPN (I am not. and i have problems too) 6. each tech they sent over came with a new modem, completely oblivious that a tech with a new modem had already been sent and it didn't fix the problem. 7. said it was because we weren't using cat 6 ethernet cables. So I went and bought some. Didn't fix the problem. so with all this, and the agents either hanging up on my wife or just having an overall sh!tty attitude because how DARE we want our problem to be fixed and the constant blaming our hardware for the problem...We never had this problem with Sky Cable or Converge. Same computers. I spent 2 hours last night with an IT/networking tech with about 37 years pinging and tracerouting all the IPs listed. The problem is on their end. They probably STILL won't admit it or do anything to fix it even with the data I have showing that they are losing packets galore. For IPs within the country (pinged and tracerted an IP in Quezon city. lost a RIDICULOUS amount of the packets). We've been trying to get them to fix this for around 2 months. yeah no. I DO NOT recommend PLDT. You'd be better off with a hamster and a treadmill powering your internet.

    Patty Ang - professional - Updated September 2026

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