I am a new patient and my experience was less than expected. First off there are X-rays, then the…read morehygienist polished my teeth. Then I was shown a plan. Then the dentist came in and used the sonic tool on me. NO scaling!! Everything was backwards. SB X-rays, cleaning with sonic tool then scale then floss. Then the dentist shows you a plan!! They want to use amalgam for the fillings I need! It's bad for your health! Nobody uses it!! I just moved here from San Diego where I had a great dentist. One dentist! This place is a dentist mill! A corridor with at least 15 rooms with dental chairs. I'm pretty sure you don't see the same dentist more than once! I sent a message asking for pertinent information regarding my visit. Never got an answer! I wouldn't recommend this establishment.

They are just out for your money and there is no patient care. They say they take your insurance…read moreeven when they don't have after the visit tell you how much it is and have you sign up for their payment plan if you can't afford it out of pocket.

Showed up looking for an appointment on my Medicare Advantage plan through UHC. I was a previous…read morepatient. My healthcare plan listed them as in network. When I walked in and tried to hand the office worker my plans card. She refused to even look at my card! (while she tossed snacks into her mouth sitting at her desk) She told me she couldn't tell me if they supported my plan and that I needed to contact my plan to see if they were in network.?? I told her my plan's website listed them as in network and her reply was "We just started contracting with them and i'm not sure if we are in their network or not." (It appears Melissa has received similar bad reviews here for her customer service rudeness.) Very rude and unhelpful. I will drive out of my way to go someplace else.

I have had cleaning, repairs on chipped teeth, and fillings work. I have been seeing him for a…read morewhile now, and how good is he? I drive down from Birch Bay to see him! He is professional, friendly, smart. My previous dental work required more deadening than he uses. The folks who clean my teeth are AWESOME. I have had no issues with front counter staff....in fact they bent over to try to accomodate insurance issues. Over all from dental work, facilities, care quality, and my experience with their office; they are top notch! Highly recommend.

Dr.Eubanks is a top notch dentist. I have gone to him for years. My husband does too! Their office…read morestaff and hygienists are very friendly and professional. I apppreciate the reminder calls as well. If you went to BEHS the stack of yearbooks in the waiting room are fun to look through.

Implants installed in my lower front teeth that were exposed inside my mouth that caused bone loss…read moreresulting in extracting, bone grafts and more years later. In my opinion Curtis K. Wade is a deterrent to dentistry that has a high opinion of himself. He is probably retired on a yacht. I'm dealing with what he did in my mouth.

Dr. Wade is no longer there. I went to have a tooth removed and it was such a nightmare of a…read morerecovery. Although everyone is very kind there and I'd love Teresa in the front office. But Dr. Wade is no longer there he is retired.

I have been getting my dentistry done at Cedar Grove Dental for over 3 years. He has been the best…read moredentist I have ever gone to. He gives a relaxed vibe that helps me to relax. He takes time to go over what is happening with my teeth and gums. In years past, in Seattle, I went to several dentists. It was always an anxiety producing time. Not so with Dr. Gaskill. One of my greatest fears is needles. I don't even know when he starts with the injection. He takes the time to complete all procedures. Now I have no fear or discomfort from the shot. The rest of the procedure is a breeze with him. The dental hygienist always has a happy demeanor, even when I don't floss. (. ; I recommended Cedar Grove Dental to my wife. She now goes here and has been VERY happy.

Dr. Gaskill is an artist! He is so detailed at what he does and I received the best composite…read moreveneers and couldn't be any happier with the results. He uses the BioClear Matrix system which is beautiful, smooth and strong! He is a perfectionist at his craft and does not hurry through the process to make sure your veneers are perfect! He is also very kind and goes above and beyond! HIGHLY RECOMMEND!

I'm new to this practice and I'm not an easy patient, but everybody was very patient with me and…read morethe quality of care has been high. LaDonna did a great job. No pain and no problems. The follow up has been great and I feel like they've made a care plan for my teeth rather than just waiting to see me every six months I'd give them five stars

I was going to post this sooner but I thought I'd give BFD a chance to explain why I was threatened…read morewith being sent to collections over $15.84. I had never received a statement, call, email or text about having a bill in the first place. This company sent me a collections text at 2:36pm (36 minutes after they closed) on Friday, while in Yellowstone on vacation. I couldn't even call until Monday, leaving me to stress out over a petty amount. Even worse, they sent a collections text to my wife for $14. Something she was also not aware of. Kind of funny having two collections threats to the same address. When I went in the following Monday, the lady at the desk apologized and explained that it is a third party company that handles billing and there was nothing she could do. She said that they were purchased by a corporation out of state. She said it was the unpaid portion of some work I had done back in December. Supposedly there was a statement sent to me in March which I would have paid if I received it. The biggest problem I have is that they can send me a collection threat but never sent a message reminder to pay my bill which I would have gladly done. Instead, I was threatened and left to stew for a number of days. Needless to say I have fired this company as my dentist. Key word being "company" as they are no longer locally interested. It's just a money collector and they don't care about the patient. I will be looking for a new office and I would highly recommend steering clear of this company!! Despite Burlington Family Dentistry's BEST EFFORTS, they are a complete FAILURE!

Dr Carroll is great . explains things in a way that can be easily understood, doesn't try to push…read morethings on you which other dentists do . she recommend exactly what I needed . the reason for the bad review is directly a result of the front desk . it's almost impossible to get a call back . no one ever picks up the phone . I had to call in multiple times to finally get through, but all in vane , was put on hold and after 5 min waiting I was hung up on . I've been a patient there since before she sold her practice and since the sale things have gone downhill. I put up with the nonsense at the front desk only because Dr Carroll is in my opinion the best dentist I've ever dealt with . I just hope the new management steps up and fixes the mess of a reception team currently working there . Dr Carroll deserves better .

I do NOT recommend using Dr. Janette Carroll as a dentist:…read more The front desk is chaotic and unorganized. They do not return calls. They are never there to greet one when one arrives. The first time I was there, Dr. Carroll told me she was grumpy and stressed out. The receptionist told me she was stressed out as well. I find it unprofessional for a doctor or employee to tell a patient she is grumpy. In every appointment I felt rushed and didn't get my questions answered. I asked for a treatment plan because there are alot of problems in my mouth. Dr. Carroll didn't have time to go over what needed to be done, and said she would call me. She never did. I had 3 teeth with cavities filled. One had to be extracted soon thereafter (by a new dentist). The new dentist told me I had a big cavity in one of the teeth Dr. Carroll said she had filled. Dr. Carroll also blatantly lied about me in her chart notes, stating that I had said something I never said. The 3 times i was there were very unpleasant and I did not feel taken care of regarding my dental issues. I do not trust Dr. Carroll and do not recommend her services.