Absolutely the best sales experience I've ever encountered! Jeff Kitchen found the Limited Edition…read moreStars and Steel Colorado that I wanted and got it delivered to the dealership. They gave me an excellent trade-in value on my previous truck and had all the financing arranged when I arrived. After a few text exchanges last week and an in-person meeting, I was able to seal the deal in about 45 minutes this morning. (Past experience at other dealerships has been more like two hours.) Added bonus: Financing did NOT try to up-sale things like Maintenance Plans, Road Hazard Protection, etc. I've never felt more valued as a customer . . . and I work for the manufacturer of these vehicles.

Decided to buy a car and I thought we had a confirmed deal until the financing. I had financing…read moresecured thru my credit Union which I told the salesman. - but when I got to the table the "manager" informed the salesman the deal would be void without using their financing. Sleazy. We walked out. You wasted my time. I'm sure I'll find a car elsewhere. Wish I could give you zero stars

We have purchased numerous vehicles from Bob Boruff Auto Sales over the years as well and many…read morepeople we have refered。 IF we have an issue, Jamey is happy to help us! Jamey is always willing to have us take a vehicle before purchase to have it inspected. We have had family members from out of town to purchase. This is a GREAT place to purchase a quality auto!

sold me a lemon have had nothing but trouble had to replace gas pedal only had for two weeks check…read moreengine light stays on needed gas cap tire light stays on smells hot after driving for a short time hopefully he didn't s tee my sis my mom spent a lot of money with him

Very kind staff! They said they would be willing to work me in for services in the future, despite…read moreme working most of the day. My car is in good shape so I hopefully won't see them again any time soon, but I wouldn't be too upset if I did :)

There were problems early on with the repair, but Cory fixed it right and was more then fair.read more

always willing to work hard to satisfy my my wants/needs. Also doesn't forget me after the sell…read more Extremely friendly staff. Treats customers well.

Bought a Jeep from this group and within 3,000 miles found out it needed a new engine and about…read more$10,000 in repairs. Don't make the same mistake I made. Several reviews seem to say the same thing.

Chose this shop on recommendation. They failed to follow through or communicate well on different…read morevehicles we brought in. We asked them to check certain things while the vehicles were being serviced and they failed to remember to do so both times.. this last time we brought our vehicle in they put everything back together on the engine and forgot to replace some seals near the intake. Our engine was leaking gas. It cost us $600 to have corrected at another shop. The other complaint I have is that when you call in to check on your vehicle they act put out. They give the impression they can't be bothered. I highly recommend if you live in the Marion Indiana area to find a better mechanic or drive to another town. This place is bad news.

Our daughter is a freshman at Indiana Wesleyan University about an hour from home. Her car was…read moremaking a noise, so she had to take it in to get it checked out. She was very nervous to do it by herself, but she had the best experience. They were so kind to her. I would highly recommend this place for any automotive needs.

He was super nice very friendly. He told us all about the vehicle and did not tell any lies. I…read morewould buy from him again and recommend everyone to check him out before you purchase.

Tony was amazing to work with! He was very straightforward and honest about everything, and he was…read morevery great with communication! He worked with me to find the best possible deal, and I couldn't be happier with how things turned out. I would recommend everyone to work with Tony, and I will spreading praise by word of mouth to my friends and family as well! I would rate higher if I could!

Over committed and under delivered on getting it into the shop and getting the service completed…read more The technician left multiple harness mounting bolts off the manifold. Upon getting the work complete they released my son's vehicle after breaking off the vacuum line from the intake. It took 5 days to notify them (no answer) and once I did get in touch with them they would only pay for the new part (no labor or loss of vehicle).

Took our RV here for an oil change and inspection. Very reasonable rates. Was very open and honest…read morewith us regarding the state of affairs. Didn't recommend any unneeded services. Took our payment over the phone to accommodate our busy schedules. Will definitely be back.

I spent nearly a month searching for the right seven-passenger vehicle for my family. I traveled…read morefrom Indianapolis to Fort Wayne and everywhere in between, scoured the internet daily, and test-drove enough vehicles to develop strong opinions about third-row legroom. During that month, I visited Brad Howell more than a handful of times ... several times in the pouring rain. Tony deserves special recognition for repeatedly standing outside while I inspected vehicles as though I were purchasing Air Force One. Sorry, Tony! After comparing dealerships across much of the state, no one could match Brad Howell's offer on our trade. A few came close, but only after learning what Brad Howell had already offered. Apparently, their calculators needed a little competitive motivation. I continued checking Brad Howell's website constantly, and one afternoon, exactly what we wanted appeared. It was so new to the lot that there wasn't even an actual photo yet. I immediately texted Tony. He explained that it hadn't been cleaned or serviced and still had an active recall to address... but said I could come see it first thing the next morning. Of course I did. At that point, I had spent a month searching Indiana and wasn't about to let a missing photograph or a little dealership dust stand between me and the finish line. They honored the trade amount they had previously quoted, discounted the vehicle a little, and I was signing papers shortly afterward. Financing was incredibly simple, and we completed most of the process through text, phone calls, and their website. Two days later, everything was ready, and I drove it home. Tony, Tommy, Justin, and Chris in finance made the entire experience remarkably easy. Chris handled the final paperwork quickly and secured a great price on an extended warranty... because after spending a month researching this purchase, I'd like to retire from major automotive decisions for a while... well, at least until the mood hits me. I was cautious, thorough, indecisive, and probably responsible for Tony checking the weather forecast every time he saw my name appear on his phone. Through it all, the team remained patient, professional, transparent, and never pressured me. I searched half the state just to discover that the best deal... and one of the easiest experiences... was at Brad Howell all along. Save yourself the miles, the spreadsheets, the endless online searches, and the rainy test drives. Start there first. Five very well-researched stars!

Needed to have service work done on my F-150. They quickly diagnosed the problem, obtained the…read morenecessary parts and had me back on the road. This is a great Ford Dealership. Their business thrives on customer service...and it shows.