These people are life savers. I was hit by a reckless driver on a road trip thousands of miles from home and they had me repaired and back on the road in just a couple days. They went above and beyond in every way possible. They are honest, hard working, kind and helpfull people. They had fair prices and were upfront and in contact every step of the way. I can not recomend them enough! read more

Really good customer service. They did multipoint inspection, and have a large range of services offered. Valve cover gasket leak inspect and fix, cost about $781. For the weekday hours, service, and location, this is a solid repair shop. read more

I started taking my Toyota RAV4 Limited Hybrid to Pauls Automotive over 4 years ago and have been pleased with the service over that time. Today I feel as though they let me down. I went in for my 30K mile check-up. The estimate seemed high when I looked it over hours later. I was accustomed to 4 years of trust with the business. I called and alerted Pauls that I felt the estimate was high and they reduced it by about 10%. I then contacted Meita Toyota and got an estimate for $400 less. I am very disappointed with my experience at Pauls and I will not be going back. read more

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I've been coming to Paul's automotive since the 1980's. Never once have I received less than Five Star service from this establishment. Trustworthy, knowledgeable and safety is always number one for Paul's automotive. I highly recommend them for all of your mechanical automotive needs. read more

Good auto shop. Friendly staff, clear communication, and the whole process felt straightforward and honest.

Honest mechanics and fair service. I appreciated how transparent they were about the repairs and pricing before starting anything.

I had a smooth experience here. The staff were friendly and took time to explain the diagnosis clearly. It's not the cheapest place, but the service feels reliable. read more

Reliable and professional auto shop. They diagnosed the issue correctly and fixed it without any surprises. It's not the cheapest place, but you get quality work. read more

Service was smooth from start to finish. Communication was great and I was updated throughout the repair. Price was a bit high, but the quality felt worth it. read more

Really good experience overall. They explained everything clearly before starting any work and kept me updated. The price felt fair for the quality of service. read more

Took my car here for a repair and they handled it well. Communication was great the whole time, and the work was finished on schedule.

They were very thorough and did a great job. The service I needed was done. I spent a lot because I wanted my car to last for another 150k miles. read more

Do not come to this place especially if you are a woman. Classic inflated prices, searching for every little thing that's wrong and nickel and diming you. I called my old mechanic farther away that I loved because they were honest and not trying to suck me dry like this place so I took my car there to have service done because this place is ridiculous with their prices. I saved money even on ubers lol. Do not come here. read more

Their website states that they work on electric vehicles (EVs): https://paulsautomotiverepair.com/hybrid-and-electric-vehicle-service I called to ask about the cost to diagnosis an issue with our EV. Scott stated that they don't work on EVs. I let him know that their website states that they do. He said they work on Hybrids. I recommended they update their website and Scott said, "Ya, okay." No apology, no recommendation of where I could take our EV, just blew me off. read more

Expensive diagnostic fees and additional labor costs and questionable expertise make this shop, at best, useful for simple jobs like brakes/suspension, etc. I had my jeep worked on by them to help diagnose a vague SRS issue and not only did I NOT get an answer, but I spent $400 for them to suggest various additional part replacements because they didn't know what the problem was even though they assured me they have all the diagnostic equipment available. Still not sure what my $400 bought, I could have just thrown parts at the vehicle myself. I will say their "free" vehicle inspection service was impressive - text with links to lots of photos that seem to be trying to 1) drum up more work from you and 2) cover their butt. Overall, they weren't especially nice, knowledgeable, didn't offer to pick me up/drop me off, were very tight lipped about the details and when I went back to check their work, found various loose bolts and unclipped fasteners. I'll never use them again and would advise others to be very cautious. read more

Honest, kind, and fast turnaround Last week after work, I got in my 2020 Ford Escape SE hybrid and it wouldn't start. Some of the electric functions still worked, but this is my first hybrid so I didn't have any idea where to start. AAA came out and told me the battery was no good, but as it was a rare battery the service tech didn't have one with him. At my request they towed me to the Ford dealership a mile down the road (I know, I know, but there were recalls on it I needed to check out anyway.) Ford wanted to charge me $1,350 FOR A DIAGNOSIS. I mean, I know dealerships can be a ripoff but this is next level. I was getting worried because my usual mechanic doesn't work on hybrids and I had no close friends or family who had had a hybrid serviced for a similar issue who could give me a recommendation. I found Paul's on Yelp, and I am so glad I called them. They were able to get my car looked at quickly, were super kind and straightforward, and the entire battery testing and replacement came out to less than half what Ford wanted to charge me just for a diagnosis. I knew when I got a hybrid I was signing up for potentially costly repairs, and I know a dead battery isn't exactly a repair, but should anything serious happen to my car I will absolutely trust the guys at Paul's to give me an honest assessment and fair charge for parts and labor. Based on my experience my mom is sending her Ford C Max in to them for a high mileage tuneup. Very happy with my experience here! read more

Great experience overall. Highly professional staff who cares about the work and treating their customers right. Brought in our old pickup for a big overhaul job, and they did great, under budget and on time. read more

You know I took down my review from a year ago because I wanted to give this place another try, but once again I was disappointed. When they gave me my estimate on how much it will be I thought ok that's doable. So why is it when I get there, the price is 2x more than what was texted to me? Also I had to keep calling for updates. ALSO, when I dropped off my car with them, I had gas in my tank. Why are you giving me back a car literally on E? I was also disappointed to see dirt and mud on my seats. Like yes the job got done but the communication on pricing was messed up. Won't be going back. Maybe be honest with your pricing with new customers and not blind side someone the day of they have to pick up their car. Update: I'm dropping my review to a 1 start by the reply the owner gave. Yes I did give the ok to get the work done but the confirmed messages I was getting about the cost did not match what was finally done. And by your condescending remarks about it be August so there was no mud, doesn't excuse the fact that my seats were dirty. read more

My experience at Paul's Automotive went from good to bad to exceptional over the course of many months. In a world where customer service - especially at auto shops - has gone down the drain, Paul's Auto proved they really do care about the customer experience and raised the bar. I had originally decided on Paul's after shopping around for a place to do a major repair. I had a leak within my engine block that everyone from my dealership to other independent shops had told me could cost me as much as $6500. Paul's was prompt in their response and did it for closer to $4500, so I went with them. Initially, everything was great. Despite that big cost, they had my vehicle in and out in three days and I was seemingly okay. Then, just a couple weeks later, my engine lights came on and my car stopped. Something was still leaking. I came back to Paul's. Apparently, I had another leak, this time out of my transfer case, and they would have to take my whole engine out and take it apart. I was shocked. Didn't you just do that and why didn't you notice the leak? Why would I pay for labor to do the same thing you just did? On top of that, they said it would cost me another $1700. I expressed my disappointment and shortly after got a call from Mike, the owner. Some wires had gotten crossed and he apologized and said they could do it for a third of that price. Problem solved! I came back in and had another seamless repair. Two things I'd like to mention: 1) my heart goes out to the team down there as I know they lost a team member and have been struggling with some bad luck lately with some of the staff. 2) The exceptional service form Greg, who was always very personable and worked with me to make things right and make sure I was always updated. Customer service is everything, and these guys know that! I will definitely be loyal to Paul's now that I have gone through this experience with them, and I will recommend the to others! read more

Paul's Automotive - Auto Repair Near Me - Sacramento, California

Great service... attention to detail ... great communication with me. Definitely will return in the future !

i really like this place, they are easy to re schedule and I was called about my car to check that was working properly. they were friendly, efficient and on time plus explained car staff I could understand read more

Oil change yesterday January 19, 2024 cost me $188. Six quarts synthetic. Double what I paid last time at another mid town garage. I had to return because they forgot to reset my oil maintenance dash light. Been having my vehicles serviced there for over 10 years--need to find a new garage I guess. read more

Paul's automotive to the rescue! I needed a pre-purchase inspection on a vehicle that I was purchasing from out of town. I saw the great reviews on yelp, and I was so pleased that they could accommodate me. Traci, the manager, went above and beyond to make sure that we could get this done and provided outstanding service. I am so pleased that I was able to have the car inspected here. Highly recommended! read more

You simply can not go wrong with the team at Paul's Automotive. Mikes team is the best in town. Johnathan is exceptional at ensuring my car is kept running and safe. read more

I called Paul's for a quote after someone hit the driver side mirror of my parked car. Paul's was kind and helpful from the start and was able to get my car in the next day. The price they quoted me on the phone was the price I paid even when something out of their control happened and I needed to bring the car back in. They gave me all the documentation I needed to move forward with my accident and provided a review of the entire car for no additional cost. read more

Paul took care of me in an emergency and took much care to keep my costs to a minimum in a tight money situation. A great person Great crew. Great service! read more

Went to Paul's for a handful of things: Brake switch repair Driver window motor replacement Broken Gas cover release Oil change Filter replacements The team was responsive updated me often. It took 2 days longer than originally expected, but the work was done well and I trust their service. Will be bringing my car here in the future should I need it. read more

Listen, I am only 26 years old, and although I have been taught to value and take care of my things, especially cars, I definitely don't have the mindset that an oil change should cost any more than $50. And to clarify, I still believe that, but now I have discovered that having a real auto shop that cares about service and outcome can actually mean so much more. I dropped my car off for a standard oil change package, based on the outstanding reviews on Yelp. I didn't have any idea what to expect because I've historically done the lower-cost oil changes with chains. Setting up an appointment was super easy and, for me, the location was great. I left my car for a few hours and when they finished, I received a notification that my car was ready as well as my inspection report. The inspection report gave a SUPER comprehensive look at everything on my vehicle from top to bottom, which usually I just get an "everything looks good" from anywhere else. Not with Paul's. Everything had pictures and notes regarding the quality of my vehicle. They called and recommended a few services that they could take care of before I picked up my car, nothing pushy, and I said yes and no to a few. When I picked up my car, I was somewhat shocked at the price and then realized that to get great service, and a quality job (not to mention support a local small business), this is not a terrible price to pay. Overall, I have had a great experience with Paul's and I am excited to have found a new auto shop. read more

My experience with Paul's automotive has consistently been 5 stars. Very thorough, knowledgeable and always left with a positive encounter.

Paul's was great! Cheaper than the dealer and much more friendly. Highly recommended!

Went to get my car smogged. They said it would be 500$ for them to change some sensors around. They upsold me on 500$ worth of others non essential work. Turns out they had no idea if their work would actually fix my check engine light. So I had 500$ worth of work done that doesn't help me get my car on the road and was unnecessary. And they needed 1200$ more to fix the check engine light. I'm desperate I don't know what's going on with my car and I sadly paid them 1200$ more to help me smog my car. Turns out that didn't fix it either! 2200$ and I can't get my car smogged, and they want another 2000$ to get my car smogged(to change my catalytic converters )They might do good for other people; but they had no problem upselling me on unnecessary things and leaving me stranded at the end of the day. It also took them over a month to not fix my car. I told them the situation and they had nothing to say. My advice if you have never been to Paul's automotive, don't go. Maybe if you have had a long working relationship with Paul's automotive they treat you like a customer and not just money bags. But for as of right Paul's automotive is the auto shop that has made me take public transportation this past year. TLDR: Paul's automotive is good at getting cash, not ur car running read more

Honest and good service. Have helped decipher engine light issues and have done minder service for this car and have gone to them for years with my previous car. Conveniently located for those who work or live midtown and downtown. read more

Came here for a 60k service. They got it done same day even though it was flu season and they were 2 techs down. I asked if I could pick up after hours and the owner stayed late so I could pick it up. Afterwards I got a text confirming everything was running fine - it was, great job and thanks for the great service read more

On the final day of 2022, I gratefully salute Paul's Automotive Inc. On a recent Friday night, my Honda Accord LX broke down on a dark street in South Natomas. Before the car stopped, I managed to safely pull to the side. An hour later, a tow truck arrived. At my request, my car was towed nine miles to the parking lot of Paul's Automotive at 1922 O St., Sacramento. I had never done business with Paul's, but decided the time had come, partly because Paul's is only a few blocks from my home. Paul's was not open during the weekend, so I had to wait until early Monday to visit the shop. One of the employees, Mr. Manny, examined my car, marking the beginning of a remarkable experience. He and his colleagues took care of my Honda at an unbeatable price. They went out of their way to resolve my crisis. Next time I have a car problem, I'll know where to go: directly to Paul's. Thank you, Mr. Manny, for the way you treated me. You are awesome! And, let me say it on the record so everyone knows: Meeting you, Mr. Manny, was a highlight of my 2022! Happy '23 to everyone at Paul's! read more

This took a really long time, longer than quoted and the car wasn't fixed for the price we paid

I was recommended by one of my good friends to service my Ram Promaster 1500 and theyre great fast and straight to business got it in and out in a couple of days will definitely be back to get the rest of my fleet serviced read more

My air conditioner decided to go out on me out of nowhere, just as the weather started to warm up. I found Paul's on Yelp, and I am SO glad that I did! I was able to schedule an appointment with ease online, and was able to bring my car in the following day. Frank assisted me, and he was awesome! I received text updates, along with my vehicle health report (they use XOXOCar and Paul's provides you with your digital inspection report). I received a call shortly after, and was happy to hear that all though it is time for me to replace my tires (whoops!), my air conditioner was good-to-go. Frank said, and I quote, "Your air conditioner is blowing at 42 degrees. I hope that will be good enough"! HAH! Paul's provided me with a 'warm and fuzzy' feeling by providing fast, HONEST service at a good price point, with great customer service to match. I would not hesitate to bring my car back to Paul's for all future repairs. Note: I scheduled my appointment on Sunday night for a Monday afternoon appointment. The drop off was stress free. Tuesday morning at time of pickup, Paul's was VERY busy. I would recommend making an appointment whenever possible! read more

They did a ton of work on my car and made it run better than it has in years- super communicative throughout the entire process too. All around a great experience read more

I've taken my Lexus GS300 twice here, and Tom has been a pleasure to work with. The amount of effort and care he put into fixing my car has been above and beyond what I expected. He's provided excellent customer service and transparency throughout each service. I will continue to be a customer here, and am so glad to have stumbled upon this place! Highly recommended! Thank you Tom & Paul's Automotive! :) read more

My minivan broke down so I had my insurance company get it towed to Paul's Automotive based on reviews. I appreciated the honesty and and accuracy from Frank, along with a detailed review of the full check-up. The fix was pricey, but not because of mechanic prices...just an expensive fix in general. Anyway, if I have other car problems I'll definitely be returning. The turnaround was about a day, not including the weekend when they were closed. Thanks Frank and team! read more