The "shoe service" is pristine and wonderful. The "customer service" is all over the place here. The older gentleman at the counter has to check with his wife for EVERYTHING: even though he'll promise that something will be ready on a Friday and charge me the $6 for a service (that I've already had done here before), SHE will then call back to say it won't be ready at that timeframe, and this is the last time she will accept that price. Several times I've had Paul's shoe service punch a 2 mm hole into the middle of the spine of a leather notebook (see photo). I have at least six of these notebooks that they have punched holes in. On my most recent trip in I was charged the same price I've been charged and promised that my new project (one single notebook witha hole punch in the spine ) would be finished by Friday. Mary called me the following day to explain that they would no longer be able to charge me the six dollars. I love working with small businesses so I asked what the updated price would be. She became very defensive and explained why the price point would be different. "Thank you for the explanation but what would that new price be?" Again even more flustered and defensive. She explained that she didn't even know what the price would be and that normally the price would be between $20 and $30, and that I've been getting "the deal of the century". She also explained that they gave me bulk pricing for my previous notebooks. She then threw that older gentleman under the bus and said "I don't know why he would've told you Friday. We're extremely busy. These won't be done till sometime next week." Overall, I'm turned off by the lack of information the lack of communication between employees and the attitude I was presented with when asking further questions. I'll be taking my business elsewhere going forward. It seems like I was just too small a project for them and they didn't know how to deal with my projects. read more

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Shoe shine is poor. Cannot do a high gloss polish. Nice people though. Other services better. read more

Paul's is awesome, since we have been around GlenEllyn (since 1994) these guys are clutch professionals. And have been for ever Doug and Mary & their crew are amazing| whether it's new soles / repair on dress shoes or work boots or any shoe repair go no further than to Paul's Thank you !!! read more

Excellent service. Friendly, great workmanship and has done an awesome job of resoling (new sole on shoe) many of my BIRKENSTOCK sandals. Highly recommend. read more

Friendly service and great work! What more can you ask for? I brought in a pair of heels to get the heel tip replaced and they took care of it as promised and for a fair price. All staff were friendly too! I'll definitely be back for repairs in the future! read more

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I just wanted to write a quick review about Paul's Shoe Service. After being treated rudely by a shoe repair business in Wheaton (I'm not going to give them the publicity) Paul's Shoe Service was such a breath of fresh air! I brought in a dog life jacket that needed to be altered and they didn't treat me like a weirdo! The jacket came back fitting perfectly and a day earlier than I was told! Can't wait to go there again and tell people about the great, friendly service! read more

This is a lovely independently owned business. I ran in quickly to ask if they could help me punch extra holes into the strap of a shoe that was too big on my ankle, and they gladly helped at a low price. The young woman worked the desk was very friendly as well. They have a large selection of used ice skates on display right now for wintertime, check it out! read more

Update: she took the sign down from the glass cabinet when I went back two minutes later. Also, forgot to mention she was blowing me sarcastic kisses as I left. Just rude. I always want to support local biz but Mary takes the cake here. I won't be back. read more

Paul's Shoe Service - Shoe Repair Near Me - Glen Ellyn, Illinois

At pickup Doug misread the order and tried to charge for a repair already paid for. When l pointed out the error he melted down and went on a 5 minute rant about 'people always trying to cheat us.' He repeatedly refused to allow me to speak yelling, "l don't want to hear anything you say. lt's impossible that l'm wrong." When he finally stopped ranting l showed him my claim ticket which showed I'd paid. He gave me my item with an insulting apology. l'm sure Doug just had a bad day, but l'll never be back. read more

I believe that 1 star review on 3/12/2023 to be false and malicious. We've done business with Doug for decades and have never experienced what that review describes. A bad review can be so detrimental to a small business and there is no doubt in my mind that this one is totally unjustified. You can easily see most of his reviews are 4-5 stars and he has been a pillar in Glen Ellyn for a long time. read more

Great repair shop for shoes and other valued items. I recently put on weight and had to get my shoes stretched. The guy Doug who owns it is so friendly and offers a good value. His assistant, the older little guy with the nose is nice also. I think his name is Igor and stands on a stool to help people. Anyhow, sorry I got sidetracked. Instead of offering weight advice, they only wanted to cover the shoe situation which was cool and both got straight to business. The Igor guy hid the pastries as we were talking. No big deal as it's a shoe repair place not a bakery. A+ all the way and 5 stars. read more

It's that time of year again, fall is quickly approaching and the boots are going to be coming out in droves. With the temperature drop I decided it was time I took our boots in for a beginning-of-the-season clean up. Both my wife and my boots needed new heels and were in desperate need of a shine. Additionally, my deal sleds were looking pretty haggard. I stopped in and dropped everything off on a Friday with a set date of picking them up on Tuesday. When I returned everything looked amazing and, since I had already paid in full, I was on my way right out the door. They do great work here. Your shoes/boots will come back looking better than new in no time flat. Nice people, great service. Plus you get to support a small, local business! I'm a big fan of Paul's Show Service and will always come back again and again (not to mention recommend them to any/everyone I can). read more

FYI Doug has a great team that are able to create more than just do shoe repairs. Quick with pricing that is more than reasonable for the items created. read more

I went to this place after doing a search online for shoe repair shops near me. The woman at the counter was very friendly but she didn't know if they would be able to fix my boots (basically cut the heels down because they're too high for me now). She had to ask another woman (I'm assuming it was the owner) if this repair could be done. The woman that she had to check with was on the phone, so we waited for her to finish her conversation in order for her to help us. At first I thought it was a business call but it turned out that she was talking to someone about an experience that she had with an attorney. I know this because she was on the phone for so long that I was basically able to hear her conversation. There was another customer there before me who was being helped and this woman had been on the phone for the entire time that I was in the store. When she saw that I was waiting to be helped she actually turned her back to me and continued on with her conversation!! I thought that was extremely rude but I was already there and really wanted my boots fixed so I waited for her to finish her conversation. When she finally hung up and came to the counter to assist me she was very rude and accused me of 1) buying my boots second-hand (which I didn't) and 2) of having them repaired previously (which I hadn't) and either way how does that affect her ability to repair my boots?! I guess after a while she realized that she was being extremely rude and she changed her tone and told me that she wouldn't be able to cut the heels down on my boots. I thanked her and left. The blonde woman at the counter was very friendly but the owner (or whoever it was) with the short brown hair was extremely rude and on a scale of 1-10 her customer service was a zero! I would never come to this place again to have any type of service done. read more

When I got my first real job I took a vacation to visit a dear friend in San Antonio, while there I decided to splurge on a pair of cowboy boots, I loved them dearly and I would never spend so much money on an item of clothing. I rarely wore them because I was worried that I would damage them, they never came out in the rain and definitely never in the snow. They had a unique, vintage-like finish; one of the reasons I liked them so much. A few months ago I was in Memphis and noticed that the cap of the heel had fallen off, my husband works close to Paul's and offered to take them in to get the heels fixed. The price and turnaround were very reasonable. I don't know why, but the cobbler decided to polish the boots, bright red. When my husband sent me a photo, I almost started crying. He went back and alerted the store of the mistake, while they were sorry and attempted to fix them, I still want to cry when I see them. I'm not sure if I'll ever wear them again and it pains me to have such a beloved purchase ruined. read more

Paul's Shoe Service - unrequested polish, ruined the boots - Shoe Repair Near Me - Glen Ellyn, Illinois

OMG these people could not be any nicer. When my husband needed new heels on his shoes and he needed them by a certain day, NO PROBLEM. Everything is ready when they say it will be!! Parking is not an issue. Doesn't get any easier. Keep up your great customer service!! read more

Paul's is the best! They can make suede shoes and boots (like Uggs) look like new! They have also repaired luggage and other shoes for us. We also love that they sell used ice skates each winter (and buy them, too). read more

Doug is a magician! My work boots were trashed but they're the only ones that don't hurt my feet. Doug restored them to better than new! read more

Paul's Shoe Service - My boots restored by Doug. They were completely destroyed after a winter on a construction site. - Shoe Repair Near Me - Glen Ellyn, Illinois

I always bring my Louboutin's (for red Vibram soles and for repairs/touchups) and they do a SUPERB job! I was hesitant, because I heard that bringing them to a place in the city is the only way to go. However, I tried it once and was very very pleasantly surprised. And since then, I have brought multiples and they always do an excellent job. I also trust them with my Stuart Weitzman and Pedro Garcia shoes, amongst others. Very reasonable pricing, as well. I would recommend. read more

My family, friends and myself have been coming here for skates shoe repair and shoe supplies since the 60s best around in price and experts in shoe& boot repairs,last year i had my Harleydavison boots resoled ,when i tried other shoe repair stores they wanted much more plus they wanted to use much cheaper products one guy wanted to use a sole that was the wrong size and was going to cut it to size,no thanks,i got vibram soles the best ,expertly put on ,my boots are like new. read more

Are you a cheapskate? Well, you can get some here. We were skating at the nearby frozen Lake Ellyn when my wife wondered if there is a place to buy skates around here. Well, there is and it's barely a mile away, along the main stretch of businesses on Main St. in downtown Glen Ellyn. Paul's is a tiny storefront that still has the somewhat cluttered and dated look of the old shoe repair places that you hardly see anymore these days. Walking inside, you realize this is probably how the place looked in the 1960s. With this being winter, there were skates all over the shelves and floor as you walk in. Hockey and figure skates for men, women, boys and girls, all of them used and going for $25-30 each. Pick out a pair that fits and they will even sharpen the blades for you at no extra charge. They don't have all sizes, as my wife found out, but my 10 year old son got a pair of used skates for $25 that fit him nicely, without the high cost of buying new. And if he outgrows them, he can bring them back for a trade-in discount on a larger size. I found the people pretty helpful too in finding skates for you. Good place to know in the neighborhood. read more

I'll largely go Ditto to the past reviewers. I've brought a lot of shoes to Paul's over the last few years, and (maybe not by coincidence) I have yet to buy a new pair of shoes since doing so. They polish & waterproof my shoes wonderfully, they've fixed shoes of mine perfectly, and I've actually brought some friend's shoes there for repair as well. Turn around time is great, parking is easy, pricing seems fair. read more

Quick, friendly and affordable service. The soles on my dress shoes were starting to come off. I found Paul's here on Yelp. I walked in and was greeted right away feeling welcome. A nice little local downtown shop. I showed an associate what needed to be done and he said he could get it done same day. We started chatting about March Madness. Typically I don't like to hold long conversations but our convo last about 15 minutes. Very reasonable cost! The repair included a shine, which I was unaware of but a very nice touch. I highly recommend Paul's Shoe Service. read more

I used to take my leather repairs to the Amish in Wisconsin, looks like I found a more local shop to take care of my smaller scale needs! I came across Paul's by combo of memory of passing it on my frequent drives through downtown Glen Ellyn and also the internet. It can be a bit difficult to spot, it's a small shop right in the midst of all those shops on main street on the north side of the tracks (btw, check out the resale shop next store, so good!). There is street parking. My first time coming in was to repair the heels on my favorite pair of boots as the nail was wearing through. Cheap! I think I may've paid $12 and they were as good as new, I was so happy to be reunited with my loves. Second visit, I brought in another pair of heeled boots, these ones needing new shoe laces (which they have a good supply) and one needed a new hook for the lace. Again, great work, paid around $11 or so for the repair and laces. Employees: super nice! Doug seems to be the main guy (no, his name isn't Paul) and has always been great whether he did the work or merely answered my questions. Ended up chatting with him for a bit about school. I've dealt with several different employees, all have always been great and willing to help. The services available are numerous: purse repairs, shoe repairs, blade sharpening, sports equipment repair, horse tack repairs, supplies, you name it! They ask for a $5 deposit prior to any service, so please oblige them and bring some cash. They're speedy with their work, they can get real busy but they give you a time frame if it can't be done that day. At any rate, Paul's has my business! read more

Paul's Shoe Service - The two pairs of boots I've taken to Paul's - Shoe Repair Near Me - Glen Ellyn, Illinois

Great shoe repair service. After moving to the Naperville area I tried a few shoe repair places and was very disappointed with the service as well as the price. After finding Paul's Shoe Service I can confidently say my search is over. I highly recommend Paul's Shoe Service. read more

This place brought my old shoes back to life, @ a great price. The Best for miles. Easy parking and good customer service.

I have been taking my shoes and purses for repair at Pauls after my local shoe repair guy went out of business (Howards in Villa Park). The guys here are very accommodating, and fixes my beat up purses very creatively. I have no complaints. They go out of their way to call and let me know what they will be doing and if I'm ok with it. Keep up the good work - and thanks for opening until 4PM on Saturdays, otherwise I wouldn't be able to make it! read more

I have used Paul's for years and have never been disappointed. I have had the heels replaced on some boots several times. When I purchased Frye boots (which are about $300+) I expected them to last awhile. I purchased in March and noticed a starting hole in the sole. I took them to Frye and they said $50-75 to replace. Took them to Paul, he redid the heel and sole on both shoes for under $40. Amazing job!! Recommend time and time again. read more

Paul's Shoe Service - Amazing quality! - Shoe Repair Near Me - Glen Ellyn, Illinois

Had an old wallet from my grandfather which was torn. Wasn't sure it could be mended and function well. Doug & team made it happen. I can now enjoy using this well worn yet very sentimental wallet. I'm thrilled. This place is superb. It reminds you of what a neighborhood business is all about. I think we're VERY lucky to have Paul's in our special town. And come winter time their commitment to helping kids get into skates which fit correctly is really appreciated. When it comes to repairing older things one has to remember that a craftsman isn't a MAGICIAN. You can't always expect perfection. But you can have high expectations and Paul's will deliver. Doug runs a great shop and is certainly dedicated to serving our community. Best, Mark read more

I absolutely love this place ! I took my Louis Vuitton purse and they did a really good job. Now to collect all my shoes and to take them over there. read more

The workers here are so nice and helpful. The work done was excellent, quick and reasonably priced. I highly recommend Paul's Shoe Service!

A carton of milk exploded on my suede boots. I took them in and they could have easily just taken them and cleaned them for me. Instead, he told me how to clean them myself, which was easy and saved me money. I appreciated the honesty, and will definitely be using them in the future. read more

Found this great place for used ice skates while searching online! Thank goodness, as we needed them for the next day. I called ahead to make sure that they had my daughter's size. Fortunately, they did have her size. (They have a lot of skates but actually only one in her common size.) Purchased them for $15 which included free blade sharpening. The lady at the counter was very pleasant and struck up a conversation with us about skating. The decor is 70's it seems to me; brought me back to my childhood! read more

I took my luggage to Paul's to have it repaired and they did an excellent job. Amazing prices for what they offered and I was able to get it back in way less time than I expected. I've gotten years more use out of my luggage with that simple repair. read more

This was not for shoes; the zipper on my SUV's hard rear door spare tire cover had come badly unstitched. While this was out of the norm from their regular business, they were really good at analyzing and doing really good machine stitching. It was very fast. May have been a slower day, but they did it while I waited. Very convenient. Much less expensive than I expected. I might sometimes think a place is very good, and round up 4.5 starts to five stars. In this case, I can't think what could have made this better. Very pleased. read more

Friendly people trying to help. Very reasonable prices. Quality materials. I would not hesitate to have an expensive pair of shoes re-soled there. read more

We have been bringing our shoes, purses, luggage to Doug and Mary for years. No matter what the issue has been, the items are returned looking brand new! Not only is their workmanship superb, they are wonderful people and great ambassadors for Glen Ellyn! read more

I had ordered a pair of boots from Von Maur and unlucky for me the hill was loose on one of them so I took it to Paul's shoe repair and they had done a great work. I am happy with their service and would recommend them to anyone. read more

Would never consider going anywhere else! Responsive, professional, and the absolute highest quality workmanship. My shoes look like new when I bring them in, we have had numerous repairs at the shop and I'm always delighted with the result. read more

If there was a Zero (0) rating Paul's Shores would received this for Service and Quality.... Living in the area for over 3 decades so I have used this shoe repair often in the past. However, recently... the service and quality has done an about face, poor, poor, poor.... Paul use to be on location doing repairs, but no longer is seen there. It appears he is not repairing, and/or not part of the business any longer. The new owners are riding the wind of his quality workmanship. Clearly, based on this new transformation, Paul's Shore Repair is under new management and it definitely shows if you dare bring your shoes for a repair. There is more than one reason why a deposit is collected before work is done.... could it be this new-management does not stand behind their work!!! After bringing my awful experience to management... the condescending attitude of this management does not deserve my business. So accommodating Cobblestone in Naperville will get new business. read more