Thank you for your kindness and compassion, Fairfield Animal Hospital. We had to put our almost 14…read moreyear old dog down on Boxing Day. Everyone was closed because of the holiday, however one vet clinic I called left a suggestion to call them on their voicemail, and I'm so glad I did. From the moment I phoned, they were patient, kind and compassionate. They listened to me through my tears, and very delicately and apologetically asked me the necessary questions. They accommodated my requests and went above and beyond. My husband had been to several vets and animal hospitals and have never been treated with this level of kindness, compassion and professionalism. The vet that put our dog down almost cried when she told my 11 year old son how brave and loving he was for wanting to be there for his dog. When she administered the medicine and listened for his vitals she very kindly and lovingly whispered to us "he's gone" and touched our hands (that were all together on our fur baby) and said to take as long as we need. Two days later we received a phone call telling us his ashes were ready for pick up. We received a signed card from all staff, and a beautiful bag of his ashes, information on grief, a poem with paw prints and certificate of cremation. This experience, while heartbreaking, was the best I could have ever asked for to help us say goodbye to a family member. I will always be grateful for such a kind and personable experience.

Worst animal hospital ever! I had been going to them for many years and then I took my 10…read moreyear-old Yorkie to them because she wasn't eating. They took some blood tests and later called me to come in and see them. I walked in the door and a female Vet came up to me and asked if she could help me and I told her I was Chanel's mom. She said oh right, Chanel has liver failure. I said, so what can we do about it? She said "nothing she's dying." I was in absolute total shock, first of all to be told that she was dying and secondly that she couldn't even be gracious enough to tell me in a private room instead of people all staring at me as I started crying. Everyone in the room could hear what happened, including the receptionist. Chanel is the best dog I've ever had and I was absolutely heartbroken. Nobody showed any compassion whatsoever. As I walked out the door, the receptionist yelled out "have a good day!" Once again, I was in shock, that is not something you should say to somebody who has just been told that their beloved pet is dying. When I got home, I phoned her and told her so and she said very snottily, "what was I supposed to say?" I told her that she could've said "take care" or something like that instead. I have never stepped foot back in that place again and never will. How I was treated was shameful.

Dr. Flora has been incredible with my dog, she has such a calm, reassuring presence that…read moreimmediately puts both pets and owners at ease. I really appreciate that she focuses on what's truly necessary and never pushes unnecessary treatments or procedures. It's clear she genuinely cares about the well-being of the animals she treats. The entire team at Lakeshore Animal Clinic is just as wonderful. They're always friendly, accommodating, and have been able to fit us in even on short notice when something unexpected comes up. I highly recommend this clinic to anyone looking for compassionate, honest, and reliable veterinary care!

I have gone to Lakeshore vet with my previous dog and now my new puppy, they are the BEST. Dr…read more Wilson and his crew are so patient and I trust them 100%.

This review is long overdue, I've been coming here for a few years with my diabetic cat who is now…read morenearly 16 and in good health, and everything about this place is excellent. The vet is the best, the receptionists/assistants/vet techs are friendly and helpful and quick to respond, and the pricing isn't more expensive than an average vet. Zero complaints, they take their time with you and the whole company is very well run.

Many many thanks for the excellent care you took of our little Ragdoll. I gave you five stars which…read morewithout question is well deserved.

First we want to THANK YOU for everything you did in the process of having our dog charlie spayed…read more (yes, Charlie is a girl).There were a few extra steps which we will not bore you with however we needed to get her put on antibiotics first so Dr. Michael Dube and he was wonderful. Then of course the Veterinarian who we followed for so many reasons (Shona Gorman) over to West Kelowna Veterinary Hospital Did the surgery with Mea (spelling?) and as always they were outstanding. In fact, every person who we are fortunate enough to see there is amazing. Every single one is caring, compassionate and more than willing to help with any questions we have. As it happened we did not know but Charlie had a large baby tooth which was hampering a new adult tooth and so knowing it was the right thing to do, they pulled the tooth saving us the additional trips and expense of coming back for another appointment. We will continue to recommend taking any animal that you may have to be looked after and cared for at West Kelowna Veterinary Hospital. We THANK YOU once again for all you have and will continue to do for Charlie. Peter & Kathy Baker

Been going there for over 30 yrs Worst experience ever! Was told to surrender my dog if I couldn't…read moreafford a $800 bill, a week after a $7000 surgery!! Very unpleasant vet no common sense Front end staff were great Never ever will I go back nor continue to recommend them to people If I could give negative stars I would

My great Dane had a 13lbs tumour to be removed. My local vet gave me an estimate of 1100$. When I…read morewas going to do it my vet just retired and I had to do it quick. So I reached out to this place. This hospital asked me 2500$ for the same. Since it was urgent I had no choice and I made an appointment. "Dr." Oz constantly called my dog "baby". Right then I knew it will be a rip-off but again, I had no choice. The wound never really closed after the operation. white/yellow fluids dropped out of it. My house and car stunk after that for weeks. I had to clean the sheets constantly and more important my dog was suffering. Then, in a dog park in Edmonton (i travel a lot), i saw something white sticking out of the wound so I started pulling on it. It got longer and longer and then i realized what it was: a bandage. The wound got better after that but still not good. So I decided to drive to my Vet in Ontario to let him check out. An other operation and he showed me more crap. More bandage and dead stuff what would have bee taken out on the first place. Btw: my vet charged me 480$ for basically the same what "Dr." Oz did. I guess I can spare my opinion about this rip-off place. Just do your self and more your pet a favour and find an other place then this money grabbing butcher place.

This is by far one of the best vets I have had the pleasure of taking my pup to. My pup is a very…read morenervous, older rescue dog, so naturally I feel nervous myself when taking her to vets. Dr Oz. is fantastic- as is the rest of the staff. They are very gentle and understanding with Bugs (my fur baby.) They do not overcharge for anything not needed. In fact, they are the most reasonably priced vet I found since I moved from Edmonton. Let me be clear- my dog was heavily abused in the puppy mill shelter she was found at. I will NOT leave her with anyone who does not treat her with an insane amount of kindness. There is no doubt in my mind that she is taken care of when she stays at Rose Valley. I know whether she has been in a stressful or painful situation, as she physically shows it. She leaves this vet as happy as she went in. Services have been quality, and as promised. I will not go anywhere else for animal care.

Our dog had really large growth hanging off the front of her about the size of a baseball that…read morestarted to bleed. It was my aunt's dog and she passed away and we basically inherited her and didn't have the money to help her. The vet took a $2000 bill to surgically remove it down to $700 for us. they saved the dogs life at a very reduced rate because... For no except that we needed help. I would fully recommend this vet for any animal because they obviously will do whatever they need to do for an animal in need. We are very grateful and the dog is very happy!

Burtch Animal Hospital is amazing. I referred my daughter to Burtch because she has a cat that has…read morea dental issue that was causing her a lot of pain. The vet they have been going to was unable to help the cat until March 10 and kitty was suffering. Burtch Animal Hospital squeezed her in, did an examination and was able treat kitty to some pain meds and get her in next week for the dental. Wow! My daughter could not say enough about how professional the Doc was and how welcoming and kind the staff was. Needless to say, Burtch Animal Hospital will the furever vet for her kitty. Thank you! Judy Burns

I love these vets and staff. They safely got my 3 pnd dog thru surgery and treat you and your…read moreanimal like family. They are well priced and never run tests that arent needed. They are amazing always.

We love this vet. we recently switched from our previous vet as we were able to get emergency…read moreappointments on a few occasions. they are thorough and always reasonable in their treatment, always providing a less agressive more cost effective option if possible. we take both our small and large breed dogs there and couldn't be happier.

I had called and got a quote for my 6 month old golden doodle. This would be his 2nd haircut as…read moreour groomer had closed so had to find a new one. I was quoted $80 for a full groom. When i went to pick him up the charged me $115.00..!!! I told the girl I was quoted $80 and she said they had to cut more than what maybe was told to me. If that was the case they should have called me first. I would have been "OK" with maybe $10 more but really...another $35.00 ...RIDICULOUS.... POOR Customer Service.

Such a great place they have trimmed my dogs nails and I take him for dog sitting quite often he…read moreloves it there and I is tired for two days usually after picking him up! Odis loves it there. Happy fur baby happy mommy!! 5 stars definitely recommend

I am SO glad my mother and I found this amazing place! We both have small dogs and Dr. Chhetri and…read morehis staff are extraordinary! Dr. Chhetri is attentive, gentle, understanding, and clearly devoted to the wellbeing of the animals (and their owners) who come into his care. He also clearly cares about their day-to-day wellbeing because the products he sells (and does not push in any way) are not overpriced - in fact, I wonder if he is making any kind of money from carrying pet food, etc., because his mark up is nearly imperceptible. My mother recently had to buy a specialty food at a veterinary hospital in the Lower Mission and the price was nearly 100% higher, for the identical product, than at Alpine Pet Hospital. This, to me, means that his clients are more likely to be able to afford quality food, etc., for their pets. For my family this is evidence enough that Dr. Chhetri is not motivated by personal gain, but truly wants the animals he cares for to have every chance of being well looked after at home as well. Love this place!

took my cat there for a complete check-up and teeth cleaning. I called every vet. in kelowna and…read moreA.P.H. was the only one that gave me a quote for teeth cleaning right away AND they were the lowest. other vets wanted me to bring the cat in to have a look and then give a quote but I would tell them that a cat has very few teeth and they should have an idea of what the cost would be. so I took my cat to A.P.H. the doctor was thorough and explained everything. the assistant with 24 years experience, however, had trouble finding my cat's jugular for a blood sample even after shaving off an area 1.25" x 2"! so she shaved the area on the other side to try to find it, leaving a big strip of fur gone from across his neck! good thing it will grow back fairly quickly. I was quite happy and impressed that the doctor gave me a better price than he originally told me! since when does a vet do that? even more impressive was when I went to pay, the secretary connected me to a local service to see if some of the cost would be taken care of by them. turns out they covered almost the whole bill of $357 except for $7!

Every time i'm in this place they tack on extra fees. 3 times now this has happened…read more This time, I was called in for "vaccines". So, an hour out of my day later, in with the vet, I ask, "what vaccines"? Am told, um, no vaccines, here for an annual check up ... I suppose I could do Kennel Cough". When told that I only want the vaccine, dog is fine, vet harumphs and lumbers out of the exam room. I ask the receptionist on exit to take us out of the system, she gets a manager, who then proceeds to tell me "its the law that we do an exam every year".... I ask her to show me some sort of standard of practice from her "college" or other, tune changes to "its our policy". Either way, this team is clearly only in it for the $. Also - of all the clinics Ive ever taken dogs to, this is the dirtiest and most run down. Gave them 1 star because the jokes on the billboard out front make my kids laugh.

It's never fun when you get the news that your fur baby has a tumor. Luckily, Okanagan Vet…read moreHospital was there for us and able to remove the tumor before it became a problem. Unfortunately, the tumor was bigger than expected and the excised area was large and in an area of high movement. When the wound didn't want to fully heal, Dr. Veenis performed a COMPLIMENTARY skin graft involving 7 feet of sutures and a meter of staples. Within two weeks, our baby was as good as new. We are grateful to have wonderful veterinarians such as Dr. van Nobelen and Dr. Veenis that are willing to go above and beyond for our family.