My brother passed away unexpectedly in March he resided in Orlando and I live in NYC. Pax Villa was the first and only Funeral Home I called because from the first phone call I was met with respect and every question was answered When I tell you this Funeral Home went above and beyond to assist me from a whole other state , Every question text and email was answered in a timely matter!! Sandra and her team was sooo diligent polite respectful and PROFESSIONAL!!!! No stone was left unturned when dealing with Pax Villa Funeral Home ! As a matter of fact even 4 month after everything was done Sandra and her team are still assisting me !! 10 out of 10 Service!!! read more

Pax Villa most definitely provided me with a service to remember. In a time of sadness and treatment the staff was very caring and supportive. The funeral director paid attention to details and did not miss a beat on what was being requested, proving my father a five star home going celebration. read more

My family used Pax Villa Orlando to fulfill my uncle's funeral. It was a very disappointing experience. Very, disappointing experience. They will complete the job of completing your loved one's funeral, but that's all. They'll coordinate with the cemetery, they'll transport your loved one's body, but that's it. If you're looking for the customer service you'd expect to receive in your family's lowest moment, this is not where it will happen. I've experienced better customer service from Chick-Fil-A. It's sad because as a Black professional, I am 100% for supporting Black-owned businesses, but this funeral home should be shut down, and the owners / employees should re-evaluate if this is their calling. Some specific customer service failures include: - When my family first sat down in their conference room to inquire of services, the employee asked how we were going to pay, proceeding to slide a credit card authorization form in front of us. Not at all how one should begin the planning conversation with family of the deceased. - There was another casket in the chapel during the time of our private viewing. It is unknown if another body was in the casket, or if the chapel also served as a storage space, but it was despicable nonetheless. - The service was planned for Sunday at a Seventh-day Adventist (SDA) church. The SDA church observes the seventh-day Sabbath and hosts church services on Saturday. The fueral home attempted to go to the church Saturday morning (during service) to begin setting up for the service that was scheduled for Sunday - The funeral home told a few florists the wrong day for the service, as flowers were being delivered to the church on Saturday - The funeral home brought a low resolution photo of the deceased that was torn in the bottom corner. Fortunately my family put together our own graphics. Thus we told them to take the photo back / throw it away. - We weren't provided a guest book initially, and their (an employee) reasoning was that they saw us using memory cards (small index cards for guests to write memories on), and thus they assumed we didn't want a guest book. Fortunately we were able to somewhat rectify that, so some guests were able to sign in. - The programs they offered through their graphic designer were gaudy. They were on the type of graphics you'd expect on club promotion flyers, not a dignified funeral. Fortunately my family was able to design our own programs that turned out beautifully - The Orlando manager / co-owner was apparently bad mouthing my family with a friend / coworker, and happened to send a text message to my cousin (that was meant for her friend) indicating that she was done talking to my family for the night (this was the night of the private Friday viewing, two nights before the service) - The escort to cemetery was unorganized, and used what seemed to be low cost escort services, in lieu of law enforcement; there were no instructions, and our caravan was stuck in traffic multiple times - Finally, some of the staff tried to rush the pallbearers once we got to the cemetery, telling us to quickly move our loved one's body. My guess is that they were running late and were worried about being charged by the cemetery for their employees. I am always a fair reviewer, so I will note a few positive experiences: - When the Orlando staff realized that my family was disappointed with the service (and after the co-owner realized that she sent a message to my cousin accidentally, bad mouthing her), Pax Villa had the funeral director from their Miami branch drive up to Orlando to take the lead. This person was okay to work with. - The funeral home gifted a beautiful memorial blanket with our loved one's picture sown in Overall, it was a very disappointing experience and I wish my family was more experienced in choosing funeral services so that we would've chosen someone else. read more

Over the past 11 years, my family uses Pax Villa Funeral Home 4 times, first fo My father in law in June 2010, second for my sister in law, June 2019, third for my father in April 2021 and last as recent as today, January 2022 for my little 19 year old cousin. I can honestly say that when it comes to dignity and customer service Pax Villa staff members are absolutely top of the line, I 100% believe in customer service, I always feel like if I'm paying for a service, I should be very please with it and not even once I was disappointed with Pax Villa services and that's the reason why I always go back to them, when you loose a love one, it's important to have a funeral home that takes care of everything and even goes beyond their duties to make sure your love ones have the best home going service without you worry about every little details, thank you so much to the staff of Pax Villa for a job absolutely well done, fo treating our deceased with the dignity they deserved. I absolutely recommend them whenever the time comes, because if there's anything guaranteed in life is that one day we'll leave this world!! Thank you so much Pax Villa Staff read more

PLEASE think twice before bringing loved ones to Pax-Villa Funeral Home in Orlando, Florida On Sunday, August 2, 2020, my family attended the service of our aunt at Pax-Villa USA Funeral Home in Orlando. As the service ended, our aunt's casket was being transported to the hearse, my cousin asked if he could have his mother's tapestry. Rather than the employee either giving my cousin the tapestry or explain another reason as to why he could not, he was very rude, disgruntled and aggressive with my cousin. As I witnessed, I tried telling both employees my cousin was the son of the deceased. After multiple attempts, one of the employee, turns and looks right into my face and says "I don't care" then pulled the tapestry from my cousin with such a force, while the other employee lays hands on my cousin, and things got out of control. The employee who disregarded me then pushes me out of the way to go fight my family members. He pushed me with such a force, I was behind the casket at the exit door on his side, I ended back on the inside of the funeral home and hit the table on the wall. He not only pushed me out of the way to go fight my family, he also pushed the casket to the point it tilted and another female cousin of mine had to run to the casket to keep it from falling. I also ran to the casket and held it as tight as I could until it stopped rocking. These two workers of Pax-Villa disregarded there were women and children around, left my aunt's casket to go fight my family, literally pushing anyone in their way. They totally disregarded that an entire family was in mourning or the fact they had a job to do. Leaving my family in total shock, hurt and forever traumatized that the memory of celebrating the life our aunt ended in such a way. The funeral director says to me as I was verbal on the unprofessionalism of her employees that, "at the end of the day, their job is to protect the casket." She was apparently unaware of what was taking place. My response to her was that your employees left the casket, and left the casket to go fight a family already hurting. So exactly how were they doing their job? As things were cooling down, the employee who was the initial aggressor came out, and tried to fight another cousin of mine, making verbal threats. The employee was doing this in front of the casket trying to reach across it to get to my cousin. An older man, also of Pax-Villa held him and took him away. At this time, I am standing at the side of my aunt's casket hysterically crying and begging them not to let her casket fall because once again it was left unsupervised. At the same time, my aunt's eldest daughter is standing behind the casket, crying, shocked, witnessing what is occurring, goes into a full seizure-like panic attack and had to be carried away. The funeral director then comes next to me and says it was not going to fall while she and another woman pushed it into the hearse while the older man came back and joined them. That same employee, the initial aggressor, three days prior, my cousin (daughter of the deceased), her fiancé, my sister and I went to visit the corpse to make sure we were satisfied with how everything looked, met us with pure unprofessionalism. We were 15 minutes late for our 2pm appointment. He walks up to us and says, "y'all know ya was supposed to be here at 2?" I replied yes. He looks at the four of us then walks away. We are a family in mourning, finalizing our loved ones funeral arrangements, and this was the greeting we received from a place promising proper care of our loved one. We were so caught off guard, however, really did not have the time to entertain his rudeness, we all just ignored his ignorance. The Funeral Home was unfortunately more concerned with condoning the behavior of their workers and putting blame elsewhere. You hired two very unprofessionals who should not be employed with any company whose focus is family centered. For what reason other than a lack of sincerity? Your actions have been proven deceptive and your apology, insincere. No family deserves this. read more

OMG! This was not a good experience, from the moment we entered the building to make arrangements. Before we went we spoke with a lady named Rose, she was very plaesant and helpful setting up the appointment for arrangements. When we arrived it was a different story, first we waited over an hour, then there was a dog in the area where we met, and a man in a white t-shirt asleep on the chair. The lady that helped with the arrangements was not the lady Rose that we spoke to, it was the owner Sendy and she seemed totally distracted. There was only one person in the placed dressed professionally, a well dressed older black man with glasses who opened the door and greeted us when we arrived. The service was ok, thanks to the help of a very nice lady that was in charge Kanza, but I could tell she needed help at the church because the guy with her was just standing around, and his english was not good at all. As a paying customer is it too much to as to be professional, please don't take your customers for granted we have options. read more