Great company, only reason I don't rate them 5 stars is their software could use some work, as I've used much better payroll systems. Our employees weren't huge fans of the app either. However, their customer service is OUTSTANDING. I would strongly recommend these guys, especially to small business owners. Every business accountant knows that getting payroll 100% right is a HUGE priority, and you often don't have much time to submit payroll once hours are approved by managers, so having a team in your corner who picks up the phone every time you call and has an expert on the case within the hour is SO VALUABLE. These guys understand that having a helpful person on the phone ASAP is so valuable to a small business, as it saves so much time and headache. Strongly recommend! read more

HIGH RISK OF FRAUD, LITTLE TO NO SECURITY!! On behalf of the small business owners out there, we feel it is necessary to shed light on this incident, so others don't go through what we are going through. We are a small construction company with a few W2 employees. We hired Paylogics in Spring of 2022 to help run our payroll and prepare checks. Our payroll is usually between $1,200-2,300 per employee and Paylogics was a cost effective company to help get our employees paid timely and have our reports filed accurately or so we thought. On 11/21/22 we noticed an ACH debit of $43,293.25 from our business checking account authorized by Paylogics. This amount is $35,000+ more than we'd typically authorize for any of our regular payrolls. This ACH debit was completed by Vanesa Low with Paylogics from a fraudulent email request out of California. She set up a new 1099 contractor with a direct deposit account and sent off $43k. We didn't receive a phone call, email, or any notification prior nor after processing the ACH as written in their contract. We don't have 1099 contractors and only pay using paper checks. Our employees works solely out of Utah not any other state. After establishing that the transaction was fraudulent, Paylogics proceeded to block our company from accessing our payroll account and we are unable to process payroll for our own employees. We are unable to view reports, or obtain any information from our accounts. This ordeal has impacted not only our business, our family, and the financial security of the our employees as we are unable to pay them as a result of Paylogics negligence. Devin Milne, and the owner Mark Ward made it very clear that they will not take responsibility of their company's wrongdoing, they also will not provide any details on the fraudulent recipient. We are seeking legal council after Paylogics decided not to cooperate. Had an extra layer of protection been in place to safeguard our account, a large fraudulent transaction would have been prevented. read more

More than just payroll. I have loved working with them because they care about my business. Instead of just selling me on price and features that every payroll company has. I can call up and talk to my guy Adam and he remembers me and my business. read more

As a business owner I have been VERY disappointed with this company. We switched our payroll over and have had nothing but problems ever since. I wish I could say it was just a bump or two during the transition but it was much of the same as another customer described in her review. The sales people were GREAT but after signing the papers, it went down hill fast from there. Trying to get calls back from the person that was supposed to do the setup and training was hard at best. Training was them asking us what we want to know....HOW DO WE KNOW WHEN WE DON'T KNOW WHAT THE SOFTWARE DOES?? Our first payroll was messed up and still trying to fix that. Still do not have my store manager setup with a login, took a month to get employees where they could login to put in their hours. We are STILL waiting to get calls back in order to get this stuff finished. We offered chances to get it resolved but everything falls back on one guy that has a hard time returning calls and is not getting his job done. We are looking for a new payroll service. read more

Payrolls Experts came recommended by my CPA as a payroll provider. During the sales process, the service was prompt and attentive, but as soon as I signed my documents to set up my account, I stopped hearing from the company. From there, things went from bad to worse. The first debit they took from my business checking account was DOUBLE what it was supposed to be. They continually ignored my emails and phone calls and it was a very stressful experience to try to correct their errors. I spent a month calling and emailing my service rep to repair the situation, but he was missing in action. Finally, yesterday they took $3,000 out of my business account with no prior approval or communication. I contacted them to let them know it was their last chance to repair the relationship or I'd be filing a complaint. I sent emails and left phone messages for my rep and his supervisor and didn't hear back from either. As a business owner, I've never had such a poor experience with any company. This set me back months in my payroll and wasted hours of my time. I will be filing a complaint with the BBB and other agencies. read more