Going to a automobile body shop for repair work knowing you have insurance coverage is one thing…read morebut going in knowing this is going to be out pocket is another. When I walked in to Franks and spoke with Jerry about doing some work on my wife's Highlander that wasn't really necessary but would sort of improve the looks I was expecting to pay a lot. Wow! Was I wrong. If I had gone to the dealership and got a quote I would probably not had the work done. Thanks to Jerry and his team my wife is happy. Excellent service. Professionalism from start to finish. Robert French

10March2026. Refused my business. Said he had enough or too much insurance work on the shop floor…read morealready and expressed concern that I would be unable or unwilling to pay if cost exceeds estimate. Not sure that's the real reason, but that's what they said. Offered to pay 1/2 up front, Refused. Brought my car in about 10am and got a written estimate. When I came back around 1pm, they had changed their mind. Not even a courtesy call before I drove in from Talbotton. That's my experience, hope yours is better.

5March2026. Overpriced with a side of attitude. Paying out of pocket to avoid insurance totaling my…read morecar. Written estimate about $11k. Too much for a fender bender. They said that anybody who quotes less will not be reputable nor will they do quality work. Next 4 quotes; $8500, $8100, $6900, $4700. Insurance quote $5130, not a total loss. CBW Northlake is the one quote so remarkably different and significantly higher. Alternatives to CBW Northlake are Massey's in Manchester or Castleberry's in Pine Mountain.

Communication and honesty! Our truck was there for 40 days,…read moreduring that whole time No one reached out to us to update on the progress. We always had to call and Never received a return call. They called us the day it was finished,, we had the insurance check.. I would definitely shop around before going here.

I am truly grateful for the service I got from Bryan's. He rebuilt my tranny and it has never…read moreshifted as good. Even the day I bought it has never run as well. Joey was extremely nice. He was done in a timely manner. He even put gas because it was low. When I went to pick it up, it was lower than price quoted. The quality and value was more was through the roof. His quality team of experts were nice and knowledgeable. I would recommend over any transmission service. I will only use Bryan's for any further service and repair. Thank you Joey!

It's been a while since i took my Dodge Dakota there but man oh man! I will never do business with…read morethem again or recommend them to anyone. long story short.... 4 trips, 8 months and nothing but lies! my truck never got fixed and dude had the audacity to get mad at me because he had to put gas in my truck BECAUSE HE WAS DRIVING IT HOME EVERYDAY AND TAKING HIS KID TO SCHOOL! This place is a joke and a bunch of crooks!

Very bad business skills. Doesn't do what he says he will do. My son and I have been asking him for…read morea few weeks now for the receipt for the battery he supposedly bought new, but won't meet up with us to give it to us. He always has an excuse or like I said, ghost you! Told my son he could fix the car but lied and didn't tell us the major cause of it. He seems to only know how to do the easier things but when it come to something major he just ghost you and won't return calls. Don't do business with him. You'll regret it!

GREAT service! 10/10! Service is impeccable, prices are fair, service quality is on point…read more Definitely would recommend!

I have not only done business with pro motors for over 8 years, I have also referred everyone I…read moreknow there. I am not sure what changed but I recommend taking your business somewhere else. I had a simple request of asking what an estimate (ball park) would be to replace a rear main seal. The owner's daughter quickly informed me that we don't give estimates without a diagnostic (explanation was very rude). I tried to explain that understanding that there could be something else wrong with the jeep. I attempted to reiterate that I concur, but would still like an estimate of what it would cost to replace a rear main seal. I told her that I am fine with paying the diagnostic fee, if the price to fix the rear main seal was not extravagant. I would like to have a ball park idea of what I am getting into! I told her I understand that if they do the diagnostic and it is something else than the price would be completely different. I have worked on cars for 30 years to include rebuilding engines and that I have a little knowledge. I have clearly seen that the rear main seal is leaking. At this point she became even more hostile but agreed to let me speak with her dad. The owner understood the issue and my stance, but chose to defend his daughter. I believe the associated overhead of getting a new building has caused them to change their business dynamics and possibly attempt to gouge people similar to shady mechanics. The customer service was the worst I have ever seen. Maybe the owner will realize that his daughter is not the best person to put in front of customers. I don't think it is unreasonable to ask if this is the case (rear main seal) what could potentially be the price. Give me an estimate, I determine if it is within my budget, if so I pay for a diagnostic to CONFIRM my suspicions then I pay to fix the issue. It seems to me that they are making a killing with diagnostic tests $150 and don't want to jeopardize it. Avoid at all cost!

Brought my car in for a water pump & timing belt replacement. Low cost perfect work. They are about…read morea mile from where I work, dropped me off in the AM and picked me up in the PM so I could get my car. Lowest rates around and it's a REALLLY nice shop. They are obviously very serious professionals, nothing less. They were ever so awesomely nice too. They even called me to tell me the pump wasn't bad, it was the tensioner bearings, but they suggested, and I agreed, since they had to take off the timing belt anyhow, and they had it, replace it. I love that they actually did call me as requested instead of just doing it. They worked with me and I expect I'll be back this week for another car problem (clutch) - same car, but hey, it gets 35mpg! Dan

They did an outstanding job detailing my 1966 Caprice. I would use their services again and…read morerecommend them to others.

I wish I had taken before photos. My Suburban is a 2017 and other than the deep scratches and bad…read moreGMC black paint, she looks like new! The back seat had several spots from spilled kids' drinks and usual kid dirt. One scratch from a mail box also has scuffs around it which are now gone. Overall, she looks amazing!

Great customer service and very thorough on their evaluation of the issue. Upfront and honest about…read moretheir policies and procedures. Quick turnaround.

I authorized what was presented to me as a "labor" charge for my vehicle, with the understanding…read morethat the issue would be addressed. After paying, no repairs were completed and the vehicle was returned in the same condition. The charge turned out to be for diagnostics only, but it was not clearly distinguished as such. Accurate labeling and clear communication are critical when customers are making decisions about vehicle repairs. I recommend confirming in writing exactly what services are included before approving any work.