We've always received excellent care from all the staff at Abbey Vets. They've worked tirelessly to…read moreensure appointments have been available with all the COVID restrictions. When our elderly cat reached the end of his life the care we all received was outstanding. We were put at ease & he passed away peacefully with dignity. Our dogs love visiting the vets - and are always excited to go - which says it all really!

My family have always used Abbey Vets for all our pets…read more They have always been very reliable and very knowledgeable. We've got a young Labrador and he's had the odd thing that we've needed to go to them about and they have been a great help. Our poor lab has had his fair share of blood tests, x-rays, even a heart scan (not done there but been referred to a specialist by the vet) and has been castrated there and they've been fantastic. Very accommodating and flexible. Their opening times are good for me too because I work shifts, and being open on a Sunday is very beneficial for any weekend emergencies!! The only little gripe I have is the car park is quite awkward when its full. There's not much that can be done about it though, they can only use what space they have! There is also another Abbey Vets clinic in Chellaston.

I have used this hospital on 3 separate emergency situations. In all cases the staff have all been…read moregreat and the Vets have been well skilled. I have been so pleased to have them around . However very very expensive ! about £100 min if out of hours. however, each time I have been so grateful to have them x

Wonderful vets! I was very worried about my beloved Westie and also in an emotional state due to…read moresome bad news I had just received by phone in the car park. Mrs Wharmby was lovely, she was very calming to both my dog and myself and as an owner who loves her pet like a child was extremely professional in explaining everything she was doing and why (my last vet was very stern which is why I left) and also allaying my fears after I had googled my dogs symptoms stupidly before going! My dog was treated and given medication and food to take home and within 4 days all symptoms had gone, much to my relief. A very busy vets but I was given an appointment on the same day and was seen within 5 mins of my appointment. Staff were polite and cost was reasonable. Large car park, which is needed as people were also driving in with horse boxes x 10/10

This is where I take my dog. When I thought he was dying they managed to find out what was wrong…read moreand sort him out. They are very caring and know what they are doing, they will even lt you pay monthly. I would recommend them.

Lovely place to take pets.They take real care of them and ensure they give the best possible chance…read morefor them. The vets there are superb clearly explaining what is wrong with your pet and also explaining different types of treatment.

I found all the staff friendly and competent. They're always helpful and keen to see my dog. I…read morethink mainly that has to do with the fact that I'm uninsured and pay through the nose for treatment. As with all vets the drug prices are extortionate. At least double the price of what can be had by buying from an online pharmacy. But they have you by the short and curlies. You must have a prescription, to get a prescription you must see a vet and pay for their consultation. Once you have had the consultation you must then pay for the prescription. The prescription only covers one drug, so if like me you need two you must pay for two prescriptions. I still save nearly £1,000 per year by doing it this way, so you can see just how extortionate vet drug prices are in order to still save that amount of money.

an excellent practise situated on the outskirts of loughborough , friendly service and lots of…read moreinformation

Thank goodness that we are members of the Scarsdale Veterinary customer family!…read more Our beloved puppy, Ricky Martin, was attached by a vicious neighbor dog last Saturday night at 11:10pm. He was seriously (I got scratched from trying to save him) injured and within 45 minutes he was with the vet in the hospital. We discussed the procedures needed and then he was sedated and the vet did her magic (we drove home and left our phone on just in case. Desperately, desperately upset. We got a call early the next morning that all was well with Ricky and we picked him up late the same afternoon. Of course our boy was shaven on his back and his side with a plaster on his back covering the serious damage and the sutures. 7 KG of pure love in Ricky Martin had no change against an ugly, aggressive off-leash husky. Pain meds and antibiotics everyday. 5 days later - good news, no secondary infections. Now 5 more days before the sutures can be removed...... Thank you!!

My dog had a TPLO at Scarsdale derby Pride Park practice,our experience with them was negative…read morestart to finish. The miscommunication with the staff is what let's them down, a lot of them are not competent at their jobs. Reception staff are a classic example. Most have an attitude problem & no manners.When it came to paying for the TPLO, The bill was wrong, phone calls had to be made to Dawn to sort this out,while I'm at reception with a huge queue behind me, they expect you to hand over your card, pay and go! I was made to feel like I'm doing something wrong by querying my bill. Not really, when paying over £4,000 NO INSURANCE, I have every right to know exactly what I'm paying for. It's called clarifying your bill so you can then pay in full, without any fear you've overpaid.They seemed upset I had found the overcharge. No sorry, no nothing, just scowling faces. Another time We checked in to reception, or so we thought & we are waiting and waiting & finally get a phonecall asking where are we? They hadn't checked us in. So we were then classed as being late for the appointment & absent. again eye rolling & whispering about us.Next my dog returned for stitch removal, I handed her over in good faith that the staff would remove the stitches, got home & 2 days later I find a large metal staple still left very visible in my dogs stomach. (She had a wart removed) alongside the TPLO.This was before Xmas and to drive another 50 mile round trip back to Pride to get it removed, was out of the question! Their error, their fault!I then had to ring around multiple vets near my home to get the staple removed, which before Xmas was very difficult. They needed all of her history sending over etc before they would take the staple out. It took me all of Saturday to sort this out. I insisted Scarsdale pay for this. Why should I pay the penalty for THEIR mistake. What kind of incompetency is this to send a dog home with a staple still in its stomach. Bizarre. They were really 'funny' with me after this incident and when we visited again my mum overheard staff members talking about us. Not very professional is it......I had a 1st physio session booked in for my dog so I asked at reception how do I get into the physio, do I go outside to the main doors a good walk away, or can I go through the pet shop area to them. The receptionist (super rude with a huge blonde bun on top of her head) told me I had to go outside and walk round to the doors to get in. I carried my dog out, into the cold, round to those doors. They are not in use. She knew this when she spitefully sent me out that way. How can a receptionist not know that the outside doors are not in use? She works at Pride, not me! I returned back to say I cannot enter that way, then she said, oh yeah, go through the pet shop area..I asked why had she sent me out that way then? She said she didn't know you could go through the pet shop area! Seriously? She's dealing with physio patients on a daily basis,she had sent me on a pointless mission outside with my dog. She then proceeded to bad mouth me to another staff member as my mum overheard them talking about us. I had booked my dog in for 10 sessions of physio, so they gave a discount of £200 off of that as a goodwill gesture for the metal staple they left in her belly. Fair enough. My dog went back to pride for a 6 week post op Xray and check. There was another 'miscommunication' again with a nurse, Adriana who had said information to me that was not correct..this then resulted in another chat the following day with a very hostile Alice, who said I seem upset every time I visit. Well I'd say it's normal to be upset at a metal staple being left in my dogs belly, also being badmouthed by reception staff, the incident with blonde bun deliberately sending me out into the cold with my dog the wrong way to physio, then the incident with Adriana.I have lost all faith in this practice. It feels uncomfortable & awkward to go there now.Some of the staff there are quite simply incompetent & some reception staff are not very good at their job, sadly Pride will never accept that. It seems it's the customers fault, never theirs.THEY WONT ADMIT THEIR FAILINGS NOR DO THEY APOLOGISE!

Great vets. Very friendly and quick to offer advice and help. Nice large building, big carpark,…read moreeasy access. Very clean and professional. Reasonable charges.

Avoid this multi franchise Vets practice, any treatment you request is given if you are able to…read morepay. Welfare of the animal is priority, courses of anti-biotics for extreme infections are not in best intrest of any small animal.

Been going here for a year and never had any problems. Can always get an appointment and…read moreprofessionalism is great. Our last vets didn't really communicate with us when we wanted answers, we had two very sick dogs, but at Forest Vets we can actually get a conversation out of our vet, and help, with real genuine concern, for any problems we have.

Very clean and professional, open at weekends and appointments at short notice. Took our cat there…read moreat the weekend and was impressed with the punctuality of the appointment and the care taken. An added bonus was the large private car park at the rear of the practice.