I would give them a zero if I could. I scheduled my appointment over 2 months ago and took the day…read moreoff from work because it's 3 hours round trip. when I got into the exam room they told me I was here for Glaucoma. I said no my husband is here for Glaucoma and I am here for annual exam and contact lens. They advised me that the only doctor who " does contacts " is not in today?? I wasted the better part of the day and used a vacation day for nothing. They could care less!!!

I went to the South Florida location for an annual exam. I wear contacts for work and glasses…read moreeveryday vision. I saw the doctor, who I really liked. I got my prescriptions and trail contact Len's. The contacts worked out fine. But the glasses prescription was not. I select frames from this location but when I went back to order the glasses (I had to wear the contacts for a week before they would give me the glasses rx) they had lost the frames I wanted. So I went to Sam's found frames I liked and had the glasses made there. Upon getting them made I was having a hard time seeing. Like couldn't specially adjust to them. So I took them back to Sam's and they provided a full REFUND. They said it may be the material that they use to make the lenses. So back I go to Lakeland Eye Clinic. I select some frames, (not the ones I originally wanted and they lost) but none the less. I have them made at twice the cost of Sam's, hoping for a better outcome. NOPE, still cannot see. Took them back asked for a refund and they said they have a no return policy. So they have the glasses, and my money until I can get back in to see the doctor. And now I am forced to use them again! Once this is over I will never go back.

Absolutely ridiculous. Appt. at 12 noon. and was waiting for almost 2 hours to get new glasses…read more they did not have enough people in sales according to gal in the front. She could cash you out because she didn't know how to. Went to get someone and they were busy while others on lunch. Not enough people. Lady before me was there for over 2 hours and had to leave like myself. So she rescheduled. Paid ^9 for finally someone was ready to see me after almost 2 hours then tried to tell me to pay for mopre and more and more. Bait n switch is an understatement. I am going back to my old eye doctor because I thought why not try someone new less than 2 minutes form my job instead of driving almost 1 hour and 1/2 to my dr. office I have had for more than 20 years. Well that was a mistake. So, I asked for the corporate number, finally got through for the man to tell me the store manager will call me back because she is busy in the store, so I asked can I be connect to DM or email or something and all the CS rep was able to give me was their name nothing more. SO, now I paid 69 wasted bucks for NOTHING but misery. STAY FAR AWAY FROM THEM!!! I was stupid for even trying someone new.

This store is a joke!…read more They deserve every one of their 1-star reviews. Employees act as if they are being bothered to work. You can stand around and sometimes no one even says hi... There is not much else to say except they should fire the whole crew or just shut down this location.

No stars!!! This place is a rip off. Total scam artists. Went to renew my contact prescription and…read moremy insurance covers an exam and up to $150. Was charged $89 for a contact fitting???? then another $37 for a retinal scan. absolute BS. I will never ever return to this crap hole. stay away. They stated a text message was sent about the extra $37 prior to the exam which is a complete lie. Never, ever again with this place. Be aware!!!

I have done business with this establishment two times . Both times I would rate the experience a 5…read moreSTAR. Both times I had Mary E assist me with my glasses. She is very professional and knowledgeable. I would recommend this store for all your eyewear needs.

Walked in needing a quick fix to one leg of my eyeglasses; 15 minutes before closing time. Both…read moreLisa Baker and Sansel were amazing at their workmanship. I felt truly welcomed and took pride in their workmanship. Very professional team. Highly recommend!

I took my glasses into Lenscrafters to have the nose pieces…read morereplaced. The lady chipped my lens and tried to tell me it was like that when I brought them in. My husband had pictures of me and it is quite noticeable that the glasses were NOT chipped prior to my visit to Lencrafters. The manager refused to repair or replace my glasses...she said she would talk to the employee and I am left with with chipped lens. I have the employee name but will not mention it here.

On Saturday Easter eve my land fell out of my glasses. I walked in at 1:00 PM and they put the lens…read moreback in my glasses and gave me three extra screws and didn't charge me anything. That was awesome.

My eye exam was handled professionally. The Plant City office of Optical Outlets has…read morestate-of-the-art equipment. The cavernous interior is bleak and I could barely get someone to acknowledge that I'd arrived for my appointment. The staff there seems depressed. Young Dr. Hamilton is a proficient eye specialist. But, here's a heads up, if you're from the west coast of the U.S., keep it to yourself.

Very professional service at fair pricing. They provide a good product and follow up adjustments as…read moreneeded.

I have been going to this office for over 30 years! That in itself should tell you how much I love…read morethis office and my doctor, Barry Gaffney. The staff is always great with helping to set an appointment that works for me. They have all the modern equipment needed for checking your eyes.There are glasses and sunglasses available to purchase as well as contacts. The staff is conscious of Covid and you will find everyone is in compliance and cleaning measures are taken seriously. I trust this place and wouldn't go anywhere else.

Gaffney eye clinic has the upmost professionalism with their staff. They also have the most current…read moreup-to-date equipment for a thorough eye exam. They have serve the plant city community for many years. They are the best in the area I highly recommend them.

The staff was polite, but billing was not transparent. I provided my insurance in advance and…read morestated I was coming in for a routine eye exam, which is what was performed. I was billed for a Level 2 contact lens exam (always for the last 15 years had a lev1 basic) despite no contact lens fitting, or fit evaluation being performed, nor was this discussed prior to the exam. I'm requesting the charge be corrected to a routine eye exam consistent with services rendered. Will not be returning nor recommending, I do not like nor appreciate dishonest business practices.

Clarkson scheduled my annual visit two months from now, with no doctor available. She is on…read morematernity leave with no date to come back. Only one doctor in all of Clarkson to cover Lakeland??? Time to get another eye doctor. This company is less than professional. My wife & I had been going to Dr. Hubbell for years. No problems & great service. This group took over and the business has gone down the crapper.

All the staff is positive & want to make sure you feel comfy take a test after they explain it to…read moreyou. I used to go to Brandon but since the SCC office opened I go there. I fortunately if you need a certain process; Brandon off is where you go.

I have been going back and forth all year disputing my bill from December of 2021. Each time I…read morethought I had it resolved I received the same bill without adjustment. I went to another Eye-care facility and paid a $10 copay with my insurance. Last year I had the same coverage and the bill I received today for the same services and the same insurance coverage was $266.75. The contacts and glasses are also overpriced. I refuse to give them anymore of my money after the ridiculous price they wanted when I went there. I paid $141.75 the day services were rendered and I thought that was crazy. So you can imagine my surprise when I received the bill for the additional $266.75. 2021 - $431.75 compared to 2022 - $10. They are ripping people off. Do not use them!!!!