They sold me a lemon then wouldn't come out and fix it. I'm pretty sure that they are a couple of…read morehalf-trained cowboys. Shame, because they're nice enough, but I would avoid if I were you.

Took old lawn mower in for service. Told they were very busy and could not do service for a while…read moreand it would be £80 for service. Happy with that as I couldn't pick it up for a couple of weeks anyway. Did say I was considering getting a new one next year.. Just a couple of hours later got phone call and told that the machine needed work done and now cost would be at least £110. I was not happy with this and said I would pick it up as soon as I could. I was then told that I would be charged £18 just for looking at it. Daylight robbery and suspicious that they were so busy they could not do service for days yet within hours trying to rip me off for over £110. They did also say that they could price a new one for me..what a joke. Pure criminals who I would avoid like the plague.

Machine Mart has to be one of the most comprehensive shops in the whole of Edinburgh when it comes…read moreto stocking products for DIY and gardening. As a novice, but a constantly improving novice at DIY I don't usually go out of my way to find these kinds of shops. However, as I was walking by I could not but pay this shop a visit. The shop from the outside seemed fully stocked of everything a builder, carpenter, metal worker and gardener would need to carry out a Day's work. Indeed, when I was in the place was quite busy with tradesmen who were looking for working tools etc. I'm unsure about the price range for all the range of products but for the painting tools I was looking at, their prices can certainly match the bigger DIY stores. A good place to go for any DIY or gardening enthusiast!

I have spent thousands here since it opened and had to return something recently which was not a…read morenice experience! They offered me a credit of the full amount or 10% restocking fee - I opted for the credit and promptly tried to buy some work gear but they didn't have what I wanted (not my fault) so they said they would refund me less 10% I explained it wasn't my fault I couldn't use the credit, I was a good customer and all my staff are sent here and I really didn't like the restocking fee and asked for it to be waived. They explained that some people use their tools and bring them back once the job is done for a refund hence the restocking fee. In these circumstances I fully agree with their policy! however, I was returning a sack barrow unused and unwrapped therefore sought leniency or discretion. They refused pointing to the back of the receipt where there was a load of fine print to fine to see never mind read and also to the typed up paper they have on the front counter. I explained I wasn't happy and spoke to the manager to see if he could help. He just pointed out the same policy which I can't dispute...... I was told to complain to head office which I did! they emailed me a standard copy of their returns policy........ I am not disputing their return policy, just think it is ridiculous to fall out with a customer for less than a fiver! I will spend my thousands at screw fix and tool station in future and urge you to do the same as Machine Mart do not respect their customers and don't deserve us. If there was a minus star I would use it! A lost customer and a bad review - was it really worth it for under a fiver!