had an absolute nightmare dealing with this company! I eventually pulled the plug. I contacted them in May 2019 for my October wedding, at first Peter seemed very friendly, I agreed that I will go see them in first week of June and we took an appointment. I called peter in the morning of the appointment and despite him telling me that he will be there, he was not, he left his wife Theembie to deal with us, which was not a problem. she seemed lovely, the prices she quoted us seemed fair in comparison to other quotes we have received and we agreed on everything. once we left there Peter messaged to say the prices we were quoted are wrong and his wife thought we are wedding suppliers (she clearly did not as she joked with us about us as a couple, and told her our background stories and how we met etc). Peter said they wanted 8 pounds more for center piece when I had it clearly written by Theembie it was £8 a center piece, we finally agreed on £13 a center piece and 4 indoor cold firework fountains and a cake table. Few weeks rolled by and every two weeks I would call Peter with a promise to call back and finalize the contract.
When I asked if they were insured or PAT tested end of June, they claimed they are going to do it, a whole month went by and again I've called few times to remind in between (averagely once a week), every time Peter reassured me they will do it. mid July I asked Peter upfront if he is even interested in doing business and he again reassured me they have applied for liability insurance and that paper work will eventually come through. 5th of August I have had enough of chasing and calling, I messaged Peter and told him that they are unprofessional and that I no longer wanted to use their services, he called me back telling me that they have been super busy and that they already have something lined up for October for the 4 indoor fountains. you can imagine how annoyed I was considering I have been chasing them for so long, he then told me that he can still do the center pieces and cake table. by that point I no longer had trust in the company and within 24 hours I had found everything I wanted and paid deposits for them, (we paid £50 more in total but I wish I did that from the get go). I subsequently messaged them 6th of August and told them that not to bother anymore as I dont want to hear from them ever again.
this is the kind of company you really should avoid as a bride or groom to be; no one needs this kind of hassle; fact is they are so unprofessional in the way they do business; its unbelievable that they are still running. once I told them I was going to write a review I received messages from both husband and wife (I've now blocked them) as I really don't want to hear from them ever ever again, but felt obliged to warn others of them.
I have evidenced the whole conversation between us and call logs, should they wish to deny all of this and would be more than happy to upload it! read more
