I got an auto loan through them and I cannot pay my bill without being charged a $5 fee. They say I can mail a check or go in to the branch. Who mails checks anymore? I use the app and they still charge me for paying my bill??!! Ridiculous! read more

should not be in business. worst customer service EVER. was told i would be on hold 1 hr and 12 minutes. always the same problem and have told them about before. one star is one too many. read more

I have been quite happy with Pelican. They pay some of the nation's highest interest rates on checking account balances, and I have received friendly, knowledgeable, customer service. Ask for Ericka Mayo. read more

I wish, I would just stick to what I know. DON'T USE LOCAL BANKS !!!!!!! small credit unions do not know how to properly conduct business. I was charged two return check fees , and I had the money in my account both times !!!!!!!!!! No one answered customer service and the bank alone does not know why. The said we will refund when corporate says we can. Needless to say no returned call from corporate. Wish I could rate 0 Stars !!!!!! read more

Horrible horrible horrible if you like being aggravated go to this Credit Union. Customer service is unqualified, Nobody Does the same thing or tells you the same thing. So it's very aggravating and costly. Don't be aggravated go somewhere else . read more

Worse bank I've been with. Especially this branch. After submitted my full loan payment they kept charging me interest even though I talked to them on the phone and pay off the loan or so I thought. They also charged me $10 fee for making a $10.12 payment that took 3 mins. Do not recommend. Their rewards on credit cards is really disappointing too. Their customer service is useless if you can get to contact them with their special hours. read more

Horrible management and the wait time was unbelievable everytime I went. All out accounts closed at mybrequest and have moved on. I give the c.u. 1 star because when the bank was located on Kirkman there was one teller named Angela and she always took excellent care of all customers. read more