1. Penelope's

    1. Penelope's

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    Salt Lake City, UT

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    Penelope's

    5.0 (3 reviews)
    ModerateBridal
    Closed Closed

    Penelope's Photos

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    The Bridal Studio

    The Bridal Studio

    4.7
    (42 reviews)
    2.1 mi

    I have been writing various places through my bridal experience. I feel so sad giving this place 3…read morestars. The inside is BEAUTIFUL and the ladies, that work there are so kind. I came here, looking for a veil only. Originally, they were not even going to let me try on my dress with the veil because I did not purchase my dress there. We tried to be understanding, but there was literally nobody else in the store that could've possibly seen my dress. We even asked if we could just try it on in the fitting room so that no other customers would be able to see it if they came in. The girl working went and asked the owner and she made an exception, Which we were very grateful for. But then my veil was ordered wrong:( I was very in love with one veil, but the length of another. They told me since it was the same designer they could basically combine the two. We double triple quadruple checked and they reassured us. It was possible. I even checked over text message, They reassured me again. It would be correct. My veil showed up indeed, NOT correct. They didn't really take responsibility. They blamed the website for the error. I kind of expected since it was a designer for them to call or message the designer directly, to be entirely positive since I was told it had never been done before. The only options to fix it that were given to me, were basically to receive a refund, take the incorrect veil home or purchase a new one. No discount was offered. No compensation. Mind you, I waited 4 weeks for my veil which I know is awesome turn around time. BUT I did let them know that my wedding was very soon, and they assured me the correct veil would arrive in time. Now I am practically out of time, with no veil. Again, the store is very pretty from what I saw, they have beautiful dress dresses. But I am a little annoyed at their lack of accountability and problem-solving.

    I called to get an appointment and they wouldn't even see me, wedding is 5 months out. They stated…read morethey didn't have simple and silk dresses, but looking at their website that is obviously not the case.

    Photos
    The Bridal Studio
    The Bridal Studio
    The Bridal Studio

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    The Bride's Shop

    The Bride's Shop

    3.8
    (48 reviews)
    2.7 mi
    $$

    We didn't have a good experience with the service, the lady working told me I wasn't going to find…read morea dress in time, and to kiss doing bridals goodbye. We got to the appointment early and asked to look at the selection - there wasn't a good selection for me. Everything was 5x sizes too big & not a lot of dresses to pick from. We told her after seeing the selection - we weren't interested in trying anything on and we wanted to cancel our appointment. She asked to see my dress inspo, so when I showed her the dress I wanted, she laughed and told me that the store had "invented" that dress, but had to make changes to it. In my mind, you don't have to make changes to a dress you invented - you have to make changes to a dress that you copycat so you don't get in trouble from the original designer. After all of this, she told us we would still have to pay a $50 fee even though we showed up an hour early, and weren't interested in anything. Mind you, there was no one in the store other than us. I have never written a yelp review before, but this interaction put a bad taste in my mouth & tainted what was supposed to be a good experience. I would recommend going somewhere else if you are wanting a better selection and service.

    LOVED my experience here. Kennan was so fun to work with and so incredibly patient, too! I've been…read moreto some other bridal shops before, and while none of them have been terrible, this was probably my favorite experience. First of all, I called at maybe 3:30 on a Saturday to see if I could just come in and look around. They told me they had availability at 4pm. They closed at 5pm, but I had no idea until it was well past 5 and I asked them what time they closed. They did not rush me at all! I was a little back and forth on my top dress. Plus my mom wasn't there, and she wouldn't let me commit to it without her there. They were totally understanding and let me schedule another tentative appointment that next Monday. (They even let me FaceTime my mom and take pics of the dresses I had on). When Monday morning hit, my mom wanted me to try on some other options, so we hit another shop before going back to The Bride's Shop. I found a dress I absolutely fell in love with, but wanted to try on that first dress again just to be sure I could commit. Before we could even head back to the Bride's Shop, they called me and asked if I wanted to come back in, and had the dress ready to go when I got there! My mom, however, spotted the same dress I fell in love with at the first store, and they let me hop from one dress to the other as many times as I wanted in order to decide. Kennan was so patient and helpful! She put multiple different accessories on me so I could get the full effect. I would highly recommend going to the Bride's Shop!

    Photos
    Wedding dress, bride.
    Wedding dress, bride.
    Wedding dress
    Wedding dress
    Wedding dress

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    Wedding dress
    Alta Moda Bridal

    Alta Moda Bridal

    3.5
    (77 reviews)
    2.2 mi
    $$$

    I'm only giving 3 stars because the original girl that helped me get into my dresses, was SO nice…read more Other than that, they only want to cater to people who are willing to spend 10s of thousands of dollars. I told them my budget for a VEIL was $900 and they were very unhelpful because of my budget. They showed me 2 veils. Didn't really ask or ofter to show anything else. I can't imagine a bridal shop would not have any veils for less than $1000. Made all kinds of comments about my budget. I was not happy and wanted to leave.

    I had a really bad experience here and ended up with a super botched my dress after being pushed to…read moremake alterations and customizations they knew were out of the the designers wheelhouse and couldn't deliver on to get me to buy from them. The added fabric wasn't even the same color white and was super obvious in pictures and needed to be heavily edited. I paid for express shipping from the designer that was not delivered on the timeline they provided, nor was I updated about it being late, which put unnecessary stress on the wedding vendors I had hired. On top of everything, The attendant also made comments to me in the dressing room about my body that me feel really self conscious. I have several friends who bought from here as well and had similarly bad experiences. I've never actually heard of anyone having a positive experience here.

    Photos
    Photo by Blush Photography
    Photo by Blush Photography
    Photo by Emmy Lowe
    Photo by Emmy Lowe
    Photo by M Wang Photography

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    Photo by M Wang Photography
    Bridal Expressions

    Bridal Expressions

    2.6
    (50 reviews)
    2.3 mi
    $$

    I'm one of the portrait photographers for this boutique and I absolutely love all of their dresses…read morethey are so beautiful! They are all very nice and wonderful people they are great to work with as well! The store has better dresses than any other stores out there! That I've been to!! For all of the negative comments I think you are all wrong! If you were in their shoes and you were a full time owner And you got all these negative comments how would you feel? Maybe comment on what they can achieve more on versus the negative hate that you're projecting onto this boutique to other people! Isn't there a more settling way to comment? Think about what you're gonna say before you react to it! You should be thankful that you actually own a dress from this boutique! Some people can't even afford to have a beautiful dress for their own wedding! Hit me on Instagram if you need any portraits taken with their dresses and other accessories etc.! stay positive and love life! IG @wildcrazyinsane_

    Buckle up, because I'm frustrated and this was an unfortunate experience in several aspects. Truly…read moreatrocious customer service/communication here. As a pandemic bride who used their at-home try-on service, I never actually set foot in this shop, which made the entire process of dress shopping much more complicated (in a pandemic, during the November/December/January holidays)--but the total breakdown of communication that occurred once I decided NOT to go with the dress I really liked from this shop is what earned the two-star review, along with sizing problems. The positive: I exchanged emails with the shop in mid-November to get dresses sent to me for try-on during a weekend in early December when my grandmother could visit my mom's house. Though several dresses I chose were not available for the at-home try-on service, I still found four I really liked, most notably the Birdie gown (the one I almost went with for my wedding--it's sooo pretty!). The dresses all arrived the Friday before the weekend I needed them, which was perfect. That's where the positives stopped. The negative: Even though I'd given my measurements to the shop, all four dresses were horribly sized. I couldn't actually zip any of them up, and none had a tag with a size on it, but they were each about two sizes too small. I'm not sure if this is a shortcoming of the shop or just me being a curvier bride (and therefore just harder to dress for most of these shops, unfortunately) but it made for a miserable try-on experience. I felt embarrassed and undecided on what gown came anywhere close to being "the one" when I couldn't get a good feel for any of them due to the sizing issue. I sent the dresses back that Monday, as requested by the shop, and this is where the email communication started bothering me. I never got a confirmation email that they received the gowns (I had to initiate that) but once they did confirm it, I explained that the sizing was off and though I liked the Birdie gown very much, I was going to try on some dresses in person at a local David's Bridal with my mom. It was there that I found my dream dress, and I let the folks at OffWhite know right away (this was December 22nd, for reference). In that email, I asked them to initiate the refund of $1200, which is what I paid for the at-home try-on; they have a rebate where, if you don't go with one of their dresses, you get the whole thing refunded minus $50 for shipping costs. So, on 12/22, I let them know I'd gone in a different direction. I didn't hear anything from them for a few weeks, which I chalked up to the holidays. On January 5th, I emailed again asking if the refund was processing. Nothing for a few days. I sent a third email but called their shop a day after that and actually spoke to someone, though she sounded flustered and confused. She said she'd leave a note for her manager to take care of the refund that following day, so I felt assured. A week went by with no further communication and no refund. I had to send another email, bordering on hostile for how concerned I was, and I also left a message at their shop. FINALLY, on January 14th, I received an email letting me know that they were processing the $1150 refund. Over three weeks after I had originally notified them of my decision not to purchase a dress. I don't know who manages the email/phone communication here, but if you're a bride looking to do the at-home try-on, I'd make sure that: 1) you're thin enough to fit into their dresses, 2) you have the patience and zen to allow for over a thousand dollars of your money to just float around without assurance for weeks, and 3) you absolutely have no other options for wedding dress shopping, since even my masked-up David's Bridal experience was soooo much more helpful than this. I can overlook the December 22nd to New Year's Day gap in email communication because of the holidays, but the two weeks of January with such poor support/response freaked me out. I recognize that the at-home try-on is a gamble with obvious limitations, but between the complete wrong sizing and the stress involved with trying to get our money back, I would NOT recommend using this service from this shop. Judging by the other reviews, which I wish I had read first, they're just as frustrating and inattentive in person. (The two stars are for the initial consistent email communication and the Birdie dress alone. Everything else was disappointing.)

    Photos
    If you hate this boutique.... I bet I could change your mind on liking their boutique! hit me up on Instagram @wildcrazyinsane_
    If you hate this boutique.... I bet I could change your mind on liking their boutique! hit me up on Instagram @wildcrazyinsane_
    Second try-on of the original
    Second try-on of the original
    Finished product, edited by a wonderful photographer

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    Finished product, edited by a wonderful photographer

    Penelope's - bridal - Updated July 2026

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