They used to be pretty good but over years they have gotten lazier while raising prices dramatically. They leave trash in yard, throw cans all over and most of time won't even get out of truck. Higher prices, less service. read more

If you have a choice in trash haulers do NOT choose Penn Waste. I have a trash can that was dropped in the trash truck weeks ago. I requested a new one that day and have been given time frames it will be delivered by. Each one comes and goes. I asked for a day the delivery would be made and that too has passed. I do not want the situation escalated I just want my trash can. read more

Penn waste has gone weeks without bringing us a new trash bin after taking our old one. Twice they said that they were going to deliver and didn't. They also went several weeks without picking up my recycle due to me not having it on the side of the driveway they preferred. read more

For months we had to call them every week because they didn't pick up our trash. Then it got better. Well 2 weeks ago they put our trash can in the back of the truck and smashed it and keep going. Never notified us or told the office. (I have it all on ring camera) we called them and they were very rude. Said they would not replace it we would have to rent a can from them for an extra 20 every 3 months. We called every day finally my husband spoke with a supervisor named Stephanie and she promised him a new can. They would bring it out. Well we are still waiting! My reason for writing this is for people to know. Please don't use Penn waste! They are crooks and their customer service is terrible! We just paid our bill customer service said we would not get our money back if we cancelled! read more

3 weeks of no trash pick up. Invoices are paid 6-8 calls and promise to pick up and no one does read more

Penn Waste - Now there's every company toter out there since we are overflowing - Recycling Center Near Me

So Penn Waste is off to a good start again this year NOT!!! So my trash pick-up was missed on Wednesday January 28,2026 the excuse was the road could have been impassable or maybe a snow bank was blocking my trash can. I live on a Penn Dot Road in Lower Windsor Township and the road was free of snow and ice. I ask for a credit on my bill since I already paid for service. They always did this before, no not this time. The manager started it's a double pickup, not my fault you missed my pickup. I ask for the manager to review the recording of my rd, he stated that would take to many hours to do that. Poor response and poor customer service once again Penn Waste. read more

Doubled price and left us with 1/2 the space for trash overnight. Called to inquire and they put us on a long wait list to get another can.

Penn waste damaged my car and will not take responsibility. I have the whole incident on my porch camera. Worst company ever.

They raise prices every quarter and service is not great. They cancel pick up at the slightest chance of inclement weather. They won't pick up if you are the slightest bit over the top of your trashcan. Not happy with the service. read more

Don't bother calling Penn Waste customer service. Their contract is with your local township, borough, or city. Call them and complain. Penn Waste has by far the lowest rating of the trash services in York county and they don't care. They keep getting the contracts because they're friendly with the officials awarding the contracts, and those officials aren't getting enough complaints from their residents to make it their problem. Make it those officials' problem with your complaints. They will drop trash in the street and leave it, they will skip your collection for little or no reason, not reschedule it, and still expect you to pay in full, they will break your cans, they will throw your cans in the middle of your yard/driveway/wherever, and they will skip large collection days randomly. Look at all of the complaints here, on yelp, google, and everywhere else. Its all the same and nothing is done about it. Most, if not all, of these things are violations of their contracts. They're just going to keep getting renewals though until the officials get tired of the complaints from their residents. They just raised rates 50% in North Hopewell TWP at least, if not elsewhere and they're still just as bad as ever. Their customer service reps are all rude and won't help. They really do not care. Take it to the local officials who can make them do what they're supposed to, or maybe we can get one of the better services in the county to start taking over their contracts and get rid of these people. read more

I need to stop their service. This can only be done by phone. I called three times. Each time the machine answers that you are 5 or 4 on the line, a minute later it says that you are 3, after another minute the number is reduced to 1. You expect that now someone will answer you, but instead you are transferred to an answering machine. In short, they are specially lying to you about the chance to talk to a person. I left 3 (!!!) messages, but no one called me. I sent an email - the result is the same. It seems that the company deliberately does not give the opportunity to stop the service!!!! read more

Penn waste tossed my trash can in the back of there truck. When I called to tell them they said they were not responsible for it, so I asked if they would give one of theres since they tossed mine. No was the answer unl I would pay for it, Found out they do this a lot so they get more money from u. By the way I called the sales rep. Got a new trash can from them for free! Haha piss off penn waste read more

They continue increasing prices but won't get out to pick up an occasional extra bag of trash. If you own the monopoly board you can do what you want without increasing customer satisfaction. read more

Lazy service provider. Customer service stinks and there is lack of respect to property owners and removal of trash. Lower Paxton Township, Dauphin County selected this trash company as a vendor and it's been horrible. read more

Never use Penn Waste if you have other options They happily take your payment but you have a 50/50 chance they will actually pick up the trash. I was assured yesterday trash would be picked up today. some houses were some were not. Lazy & rude drivers read more

To start, they do not collect recycling separately. We work from home, so we see out the window every week when they throw all of our trash and recycling into the same truck. Same with the neighbors. The other truck drives by later in the day. We watched them take our trash can, throw it in their truck and drive away. They won't respond when you try to contact them. Obviously I don't trust that they won't just take our trash can again if I replace it. Obviously I don't think that I should have to replace the trash can that we watched them take. read more

I stopped paying for it. I don't even want to pay the last bill. I got sick of them not picking up weekly. It could be anywhere from 2-3 weeks for an actual pickup. I changed companies and this one picks up like clockwork. And they send msgs if they are unable. I don't know what to do with the Penn waste toters taking up space. read more

We constantly schedule bulk items. They never ever get picked up . We constantly half to call. When we do call the girls in the office are rude! They tell us yes its getting picked up today. Which is on a friday always they sometimes come on a saturday. Now we have had a large bulk item sitting atvthe end of our driveway and its 6 pm on a saturday . Always ask to speak to a supervisor nope cant talk to one. Left a message for one to call back nope didnt call. We are so sick of this company. Can you imagine if you didnt pay your bill on time!! read more

Lydia S. I am writing this review to give kudos to Sheila Rife. On November 8th I called Penn Waste because I accidentally over paid and I wanted a refund. The lady (not Sheila) who answered the call responded "Are you sure you want a refund, your payment is due again soon?" "You have to wait until your payment posting." I told the lady I wanted the refund. She did not sound happy. She then said "You will have to wait 4 to 6 weeks until you get a refund. I waited 6 weeks and called about the refund. I spoke to another lady (not Sheila) who said "your refund should be there any day." It never arrived. I called again and I spoke to another lady (not Sheila) who said "this usually takes 6-8 weeks. I told her I was told previously 4 to 6 weeks. She then said "let me look into this and I will call you back." I never received a call back. I called again and that is when an angel named "Sheila Rife" came to the rescue. She was very nice on the phone. I explained everything that happened and she said let me look into this and I will call you back. She called me back and told me that the refund payment was incorrectly processed and she called the corporate head quarters to get the refund check sent to me. She gave me all the information I needed and I received the check in about 3 days. Sheila was efficient and so kind! She went out of her way to find out what happened to my refund check. She did the research and resolved the problem. Sheila did a fantastic job! She went over and beyond her job to help a customer! Sheila Rife is an asset to Penn Waste Company! Thank you Sheila for helping me! Your dedication is appreciated! You are awesome! read more

Repeated failure to provide their basic services. Going on one month and my Christmas tree is still outside for pick up, despite being put to the curb at the designated time. Calls and messages every week with "customer service" guaranteeing it will be picked up the next week, then the next, then maybe next week. Called yet again today to be told a "work order" was placed and that "on one had any big items picked up" scheduled or not. I know other cities have it worse, with garbage piling up and waste "management" companies doing nothing about it... but considering they continue to raise the cost for piss poor service, it's just a joke. read more

1 star they don't deserve that! They are terrible is so many ways. Judy Cutright is a liar and could care less about the customers Penn Waste has. Please beware of the contracts. All they do is increase the price and make stories up about increasing the prices. They don't pick up trash on time in hot and cold weather. Please shop around. They are always the highest price with the highest increase. The contract only services them not the customer, Stay far away from Penn waste and Judy Cuttight's lies. read more

We are required to pay for Penn Waste trash through York Township so even when they don't pick up we still have to pay! What kind of business operates like this! They missed our pickup on January 4th and we called. Said they'd definitely pick up next week on the 7th and it snowed so they moved our trash pickup now to Friday - which will be 3 weeks worth of trash. We can't fit it in our can and in other instances where this has happened (and it's quite frequently) we leave a bag outside the can and they leave it there. And we rarely put out anything for large trash pickup so you'd think they could at least take the bag! I wish we didn't have to have them because I'd buy a trash compactor and make monthly trips to the dump - it would be cheaper. read more

They do a lousy job of returning our containers to where they should be! We'd change companies if we were able to do so!

They don't pick up trash and charge for pickups without giving a credit. Pay for service you don't receive. Crazy paying for service not rendered. read more

Terrible customer service and missed pickups. No help or support when calling. CSR Reps say they will call back & they do not. Unprofessional. read more

Rachel set up our account for a dumpster and she did such a great job. When contacting her, her response on getting back to me was very quick. She came out to the site to assure the guys knew where to place the dumpster. She is very knowledgeable and professional. She explained everything and gave us a great price. Thanks Rachel! read more

Our area has trash pickup scheduled on Fridays. When there are holidays, we're pushed to Saturdays. When there's bad weather, we're just out of luck. Every other area gets their trash removed, but we just get ignored. This has happened time and again. How about picking ours up on Monday? Ignore those who have Monday regular pickup. It's common sense, people. read more

Our trash was not picked up. We called 2 days in a row and customer service advised us a truck was assigned. 3rd day and the trash is not picked up. Very disappointing feels like we were just lied too. I believe customer service should follow up. read more

I understand weather conditions. I'm a commercial driver. But to always skip Friday pick ups is very annoying! Maybe you should rotate who you don't pick up. Like when you know about weather then pick up Friday on their day and skip Thursday that you pushed to Friday. Every other event. Share the inconvenience and mess you create. We still get charged for a job not done read more

They don't pick up the trash. If you miss a week, they won't take even one extra bag. But when they miss a week, they still don't take all the trash. The woman I talked to on the phone was rude and short, probably due to the many people who called already that day with the same complaints about terrible service. Republic services is much better. The charge was less and service better. I can't wait until Shrewsbury Township contract is up so we can change back. read more

Week after week the collectors leave my bins in the street. Week after week I call and nothings happens. My bins are blowing around in the street getting hit by cars and being broken. There's trash spilled on the street and in my lawn. The bins are thrown in my on-street parking spot and I have to park my kids in traffic to get out and move the bins. They break my bins and don't replace them, even when they're completely at fault. This company doesn't care. All I ask is that they place the bins back where I put them, and not break them. I don't think that's too much to ask. They bill me incorrectly, they can't get my account fixed up properly, and every time I call they screw up something else with my billing. It's costing me time and money, and the service isn't worth either. At this point it'd rather drop off the trash each week myself. I'm sick of buying new bins when I'm not the one breaking them, and I'm sick of their incompetence in setting up my billing properly. read more

Penn waste won't deliver my new recycling bin it's been 3 weeks I have called 3 times. Ours went missing after our normal trash day maybe I will only pay my portion of the bill only sewer not the trash bill or maybe call local tv station read more

I lived locally for 40 years and Penn Waste is by far the best in the business. Great prices, service and they keep you informed, in plenty of time, if any service problems will impact your route. read more

Seems to be a problem since Christmas we are suppose to have garbage picked up on a certain day,, I think 3 times it has been picked up,, the other times it is usually 5 days later we have to keep it sitting on the side walk,,,our whole area is like that,, our rates were just upped for the purpose of wages for the employees,, garbage still sitting here for several days,,, they say people collecting unemployement benefits will not take the job , I thought if they were offered a job paying more and refused a job, they lost their benefits,, Or maybe the increase in the bill was not for the benefit of the workers,,, anyway still each week the garbage sits on sidewalk 3-4 days later .. Wasn't like this when Wagner was there read more

The worst garbage removal service I have ever dealt with CROOKS and very NOT customer friendly

I write this on the occasion of canceling our service at our rural cabin, which took a half hour or so on hold while the calls ahead of me slowly counted down from 18 to 0 (our earlier voice mails went unanswered). Penn Waste actually has not been terrible all the time, and it's probably not entirely their fault that they have been terrible lately. It's a mystery to me how our sparsely populated rural community can possibly support more than one waste collection company. Rural southeastern PA is the poster child for why trash collection should be handled by the municipality, not the individual homeowner, but sadly Pennsyltucky just doesn't work that way. One outcome is that Penn Waste has frequently failed to collect trash due to "staff shortages," although I haven't noticed any reduction in our bill when this happens. We're going to try another company for a while and see if they are slightly less terrible. read more

For the past three months, our scheduled trash pick-up has been sporadic at best. We have gone over three weeks between pick-ups. After not having our trash picked up in over three weeks, we cancelled our service. Penn Waste came out and took the trash bags out of their trash cans and took the cans while leaving the trash bags behind. Trash that should have been picked up by Penn Waste to begin with. I advise again using this company if you live in Fawn Township, PA. read more

Have been using Penn Waste for years. If you enjoy hauling your trash cans from the middle of the road or replanting your grass due to careless-ness then they're the company for you. read more

Penn Waste - A nice dug-up patch of grass from Penn Waste. - Recycling Center Near Me

So just moved to the area in August of 2019 so we are not completely adapted to how things run in this area. Back in Austin, our trash bill was lumped in with water and sewer. Anyhow, two days ago, there is a ring at our door. It appeared to be a police officer or sheriff so I was pretty scared for a moment. Turns out that he was there because our trash bill had not been paid? WHAT?!?! First of all, who does that? Secondly, not a call or a letter. And, NO there was no letter. Penn Waste claimed they sent two bills and one email. They also told me that we were set up for auto pay. Read me the account number and everything. Said that some thing just went wrong. We save all our bills and we only had one arrive in late August and we already had it set up for autopay so we figured it was all good. There was a hundred dollar extra charge for the services of the officer. I asked the clerk to remove that charge and she said they cannot. I must go before the magistrate to have it removed. This is a racket, through and through. Seriously, no call, not even maybe a note on our trashcan or maybe just stop service before sending an officer with a hundred dollar price tag. Hell, even a certified letter would be better than sending an officer. Add THAT charge to someone's bill before an officer and hundred price tag. read more

There seems to be a big communication problem between the office/admin and the actual pick up drivers. In Dover Twp they are supposed to pick up bundled yard waste once a month and they constantly miss it. I have called 4 times since May and was told 4 times that a work order was put in and they would get it but they never do. read more