It's funny because I should have read the one review on here before moving forward on this HELOC. I…read morealso dealt with Linda Sanborn (yes, she still works here!) Same experience as the one reviewer here, it's like pulling teeth. She is not proactive at all or makes any effort to confirm if documents are received and if items were missing. My HELOC ended up getting withdrawn due to her delay in responses when I sent her everything. She tells me I can reopen it and then responds with subsequent email saying we can't anymore. (?) We have since escalated this to a manager. Do yourself a favor, if you hear the name Linda Sanborn, run! ... or ask for another officer/underwriter. The headache alone is not worth it. I seriously thought they wanted our business. Lol.

I dealt with Linda Sanborn as our liaison when I applied for a heloc. It was pulling teeth trying…read moreto get her to respond to my inquiries. I had to call a branch manager near me to find out what the status is of my application. She is super unprofessional - I don't know how she's able to even hold this job title when you're supposed to be in contact with your customer when they need you.

This is probably the worst branch location around CT. It's fine if you're just using the outside…read moreATM, but anything beyond that I would suggest going somewhere else. On three separate occasions my husband and I went into the bank to complete a simple request, on all 3 attempts we left before anyone had time to help us. Waiting around all day just to process a simple transaction is ridiculous.

I cannot believe this branch is still closed. Four months and nothing!! I need a bank that works…read morefor me not a problem bank. Time to move to another Bank Company

On 2/21/25, my best friend Dennis and I visited American Eagle at 888 Queen St., Southington, CT…read more I've known Dennis for about 12 years--he's like family to me. Dennis is a retired correction officer who has physical disabilities, and he recently opened an account at this branch based on my recommendation. What followed was an appalling and upsetting experience that's still deeply affecting me. We were told the ATM machine was broken and that we would need to travel to Plainville to get a new card, with only 20 minutes before closing time. I requested an additional $100 due to urgent financial matters related to my day trading, which the teller misinterpreted as suspicious. As a result, Dennis's ATM card was blocked, leaving him unable to access his $8,600 balance for three days. Because of this, Dennis was left with no way to pay for his accommodations and was forced to sleep outside on the night of 2/23/25, without access to any funds. He's been unreachable since then, which is completely out of character for him. After knowing him for 12 years, I'm genuinely terrified that he may have passed away due to this entire ordeal. I do not know if he is alive or dead at this point, and that's a terrifying thought to live with. This could have all been prevented with simple communication and due diligence. The assumption-based decisions made by the bank were careless and reckless. As a long-time customer and someone who's had personal experience with this bank, I can say with certainty that American Eagle does hire employees based on DEI (Diversity, Equity, and Inclusion) initiatives, which is a fact. While I respect diversity, it's clear the lack of experience and professionalism in handling customer service led to disastrous consequences. Dennis's life and well-being were put at risk due to this VERY unprofessional behavior, and I urge everyone to think twice before trusting this bank with their accounts.

I have been doing business with them since I was five years old. They have grown into an amazing…read morefinancial enterprise while still focused on the little guy...

this is for td bank in general everyday for the past yr I've made transfers between my husband and…read morei accoun. Friday night comes at 6:35 pm and my account gets suspended so I call and can not get it unsuspended until I go into a branch!!!! you had a whole yr to do this and all day but we wait for at night and I can not get any money nothing in so pissed tomorrow they are not going to like me I'm beyond pissed

Ryan Anderson was so great helping my father and myself figure out the best options for his…read moreaccount. Everyone at the bank was so nice to us and they made it very easy to ask questions and get answers. Thank you soo much

Quick review: OMG each and every person at the 4 or 5... 6? branches to which we've been. I've…read moreshown up at the Plainville branch 3 minutes before it closed and still gotten smiles. We have a free checking account (free... as in beer). Their hours are great; til 7p on THU/FRI and until 3p on SAT.

I was with Farmington Bank for 29 years and never had an issue. Ever since People's bought them I…read morehave had AT LEAST one issue a month. From service fees that don't show up until the end of the month for things Farmington never charged for, to the horrible design of their online banking site, to transactions that show up on your online statement immediately, but aren't deducted from your account yet, making it difficult to know how much money you actually have until 24-48 hours later. They are a nightmare. A NIGHTMARE! I feel like I am living in a nightmare. I cannot believe I have to change the account number I have had since I was 11 years old.

I love this Webster location. The lines are fast, the employees are friendly. it feels warmer and…read moremore inviting than the downtown branch in New Britain. Love the mortgage rates best deal after shopping around to refinance.

Customer service is rude when opening a account.Disposition was surprising for a Credit Union that…read moreis owned by the members.Tellers are nice and treat customers with respect.

Swapped over a short time ago from MT, huge difference. It's been nothing but smooth sailing so…read morefar and I don't see any reason currently why it would change going forward