This is the worst customer service I have ever received from any bank. One of the branch managers told me deliberate lies about my home loan. I have been continually treated with complete disrespect. They will not take calls when u try to speak with the loan officers. They didn't send proper notices regarding loan issues. I strongly recommend in Poplar Bluff or Naylor that u take your business to US Bank. read more

I have been a customer here for quite a while now and at first, I couldn't have been happier with my experience there. The last couple of months though things have been completely different. Before the new management change, I knew my account was fine. I didn't have to worry about it closing for something silly. If money was tight, I could access overdraft protection which was especially helpful last December when I was laid off and living off bonus checks instead of wages. I spoke with the bank at that time and explained my situation. She said I had nothing to worry about, just keep my account positive for a month and there wouldn't be any issues, except obviously the agreed-upon overdraft fees. I kept my account positive for a few months. Fast forward to May.. I waited well over a month for the manager to take my call or reply to me. She obviously has no intention of contacting me. Now she says that my account will remain in poor standing until my balance is positive for a year. That's not what the agreement was, but I have enough money now. So I decided to wait it out and keep it open. Then, my dog just died and I needed to withdraw the money from my account for vet and cremation expenses. The teller told me I couldn't have all the money in my account because the moment my balance drops low enough my account will close. Makes no sense at all why my account will close for pulling out my own money to take care of my own family when my paychecks are directly deposited there weekly. What an awful experience! read more