We know that a Loan/Escrow process is a trying time for everyone concerned, namely the Loan Officer and the Applicants. Whether you are a Senior like myself ,or a Young Couple getting your first home , we become highly protective of our finances, and in today's day & age, our personal information. If you are reviewing these customer reviews to help you decide to go with People's Mortgage or not, search no further. We had the pleasure of doing business with Mr. Roger Cain. From the very onset my Wife and I felt very comfortable and confident with Mr. Cain. His demeanor, professionalism, knowledge and experience gave us the composure and trust we needed throughout the nerve-wrecking process. People with highly polished work-ethics are a rare breed these days. Mr. Cain is at the top of the list when it comes to work ethic. personal commitment and going beyond the work hours are his unspoken personal "Mission Statement". I am a retired Police Sergeant but still a good judge of character. I was not wrong about Mr. Cain. It is often said that The Good Lord sends us " Angels in Disguise"...Mr. Cain wore his well. Thank you Mr. Cain and everyone at People's Mortgage who made our dream come true. Sincerely, frank & Yolanda Espejo. read more

Worst mortgage broker ever! Do NOT deal with these falsely marketed & shady people. I was directed to them as I work in public education for the state of CA. They are the "Teacher Next Door" program lender. DO NOT be fooled - they are amazingly archaic, oblivious to the current real estate market, and offer very high interest rates! We applied for a pre-approval (not full underwriting) with a hard pull on our credit, submitted documents, proof of income and pay stubs. A week later, they reply and said they are sending out written letter of verification of employment. I said WHAT ? We are not at that stage of underwriting so I was confused. So we then get a call from their network "realtor" asking if we wanted to look for a home. I asked realtor "um where do you suggest we look for a home in Los Angeles County for under $400,000 ?". The realtor said nothing - I said, how about a vacant lot in the Mojave desert ? The realtor said she knows something about Southern California realty so tried to apologize. I could not believe the gall of this mortgage company to offer such a low amount to a state of California employee! Very disappointed with this company. Don't waste your time! read more

Experience I had with Jose Palomar NMLS # 1687471Company NMLS # NMLS-6274. He was pushy unprofessional, didn't have the courtesy to let us know he would be in meetings and wouldn't be able to conference on agreed upon time. He talks over you. Being deceptive about running credit even when told we were not ready yet. And this was only the beginning of the process. I think a job like this requires patience and understanding especially for first time homebuyers. Taking such a big responsibility is intimidating Upon reading other reviews online, I'm glad I didn't go through with them. read more

Extremely unprofessional they will dig into your personal life and make small talk but can't answer simple questions. I spoke with Crystal asked a few basic questions and she proceeded to tell me I couldn't find anyone better than peoples mortgage and good luck to me then hung up on me. Please save yourself and do not buy into their small talk. read more

Very disappointed in our experience, we used Peoples Mortgage due to the Teacher Program. What a joke. They were very unresponsive, couldn't give us any straight answers and didn't listen to what we wanted in our home. We were told that it was company policy to not give a breakdown of closing cost and house payment aka they were hiding cost in the pricing. We would not recommend them to anyone. read more

I'll admit that part of this was my fault. I should have shopped around more and I should have learned a lot more about the mortgage process. That's on me. As a first time home buyer we learned about a Teachers Next Door program that offered some nice perks. We made our decision based on the perks and decided to work with People's and were assigned Ricardo Manzo. If you don't read any further, take this, DO NOT do this program with People's, shop around and see if another company will match it. At first all seemed great, we were seemingly getting some discounts and Ricardo stated how often we would be in communication, I felt comfortable and happy with the arrangement. Ricardo mentioned several times how they didn't work off commission and that they worked hard to close in 30 days. The latter part is true, they did close quickly. My first frustrations were around seeing the numbers. We had been prequalified and weren't at the CD phase yet, but I wanted to see something - anything. I'd start with just numbers in excel sheet, hearing them over the phone is just too tough to conceptualize. Ricardo told me he didn't want to set expectations then have me mad when they changed. Especially ironic considering how much the CDs fluctuated. When we first started receiving CDs from People's I naturally had a lot of questions. It would have been a great time for Ricardo to set expectations and explain how the process worked as the numbers in the first to the second were very different. He just said "the CDs will look different each time, and as you get closer to closing they will be more accurate." That was it. I should have taken it upon myself to learn more, but I didn't and that's on me. At one point I called Ricardo to ask about a CD and he asked "if I was freaking out." No dude, I want to know why this CD is so different from the last one. I want to understand the numbers. He just rambled on about not being on commission and that they get more accurate with time. The DAY OF closing I hear nothing from People's. I texted Ricardo around noon asking where we were at. He calls me to tell me to get the Title companies transfer info and then has to go and ends the call. When I got home from work I realized that I had never seen a final CD from Peoples, or heard anything from them. I looked over the last CD they sent us about five days prior and it had our closing costs $2000 more than we were expecting. I texted Ricardo asking what's up and he called me on his drive home (which I do appreciate). I asked some questions about the points they were supposedly helping us with, he said they didn't have to show it. So how do I know they actually did anything? I don't. He said the team worked really hard to get us closed, and I'm sure they did, but I didn't hear a thing from him or his team the DAY WE WERE CLOSING. He dropped the ball. I called him out on this and he insisted he emailed us. I was on speaker phone with my wife and we both had not received a thing from him or his company. He then shifts blame to the Title company - blaming them for why it's more expensive, for not emailing us, etc. Taxes and such (true, but not what we discussed - we talked about 2k less in closing costs). I tried to explain my frustration but he talked over me and had the audacity to start berating me about how I didn't appreciate their hard work. How could I? I never knew what was going on. We ended up signing the next morning at 6:30am because People's dated the paperwork wrong... TLDR: Terrible communication from Ricardo and his team before closing. He just made broad statements and talked about how they didn't make commission on pretty much every call. Not hearing from your broker the day before closing is inexcusable. I blame myself for picking People's and not educating myself. We didn't receive a final CD from them before closing and ended up paying more in closing costs than we had talked about. read more

Lured into this company after hearing about the Teachers Next Door program that is a home buying "program" for teachers and other government employees. The program by the way is a total sham. Peoples Mortgage will tote that they are giving you a massive "credit" towards buying a home that is exclusive to their lending company. In truth, it is actually your realtor who commits to contributing 20% in their commission to help in closing costs. All that People's covers is the home appraisal fee and guess what, turns out ANY lending company will do that for you if you ask. I found my experience with Danny Thompson (NMLS # 1720288) to be incredibly frustrating. He would call me endlessly while I was at work despite indicating to him from the start that I ONLY wanted to be contacted via email. I should have seen this as a warning sign early on. He clearly didnt want to commit anything into writing.. In any case, working with him felt like I was working with a used car salesman - slimy tactics and an unwillingness to disclose information. Upon informing him that I wanted to compare rates, costs, etc. between them and another lender he became brash and said "I thought we already established that we were better and saving you more money ...the benefit from us is that 20% contribution we convinced your realtor to contribute" (word for word here, we have the texts). We walked away from People's Mortgage/Danny and found a new lender....and guess what our realtor STILL gave us 20% in commission, we got a better rate than they were offering and appraisal covered. Advice to teachers out there, find another lender. Life is already tough out there for a teacher, last thing we need is to be swindled when buying a house. read more

Extremely efficient process and personal attention from Renee and her team. Highly recommend!

Danny and Alex are amazing! After 30 days I had my house. If looking for people that speak Spanish, Danny is the man. He was very honest and straight to the point, he gave me suggestions and guidance due to being my first time buying a house without a realtor. They have an office near Bell Rd and 101 which was convenient for me since I live in the West side. I truly cannot thank him enough for making this a successful experience. read more

Was starting the process with the "Nurse Next Door" program , I was working with Crystal Hoyt . Too much small talk for her to tell me months later I could be approved for a 300k loan which I told her "what house right now is under 300k??" Crystal said she was going to look into USDA loan. Haven't received an update ,she completely ghosted me. Very unprofessional . This is a scam . read more

This company is so shady in the way they do business please use a different company and do a search on reviews before you use any company. We refinanced in late February and was told our mortgage will continue to be with Wells Fargo and the 1st payment was due in April and when we got our first April statement from Wells Fargo it says our Payment is not due until May 1st so we called to make sure and Wells Fargo confirmed it was due May 1st so we make the May payment to Wells Fargo then on May 6th my wife gets a call from Peoples that we didn't make the 1st payment to them due in April and we asked to speak to someone higher up and got the run around and the loan officer Joanna that was so friendly when she did our purchase & refi loan was now too busy to help and said to deal with who ever called us from their company. So finally I get a email from the CFO of the company Don Masula saying the arrangement made by Dan the original caller was not valid and he was no longer with the company so I asked him for his supervisor and he was more concerned with his title than to help us so he said he is the CFO and there is nothing that can be done so I said Mr.CFO I will give you and your company a review on Yelp and thanks for the great service LOL NOT!! I contacted a real estate attorney that said normally when a loan closes at the end of a month you will skip 2 months payments before the 1st payment is due on new loan but since my wife did sign the paperwork saying we have a payment due April 1st to Peoples that we need to make that payment and I got a call from a Sean today to work this out but we will never do business with them again. read more

We started the mortgage process with them and they breeched privacy by pulling credit without permission. My husband and I are now having to dispute the hit with the credit bureaus as they said that it was a mistake and there is nothing they can do. Now it is just a huge headache and to think they are doing this as part of the nurses next-door program. They are supposed to be helping nurses cops and teachers. They are disgusting to do something like that to those that help the community. Now I see that they have done this many times before and complaints have even been filled with the BBB. I wish I would have read reviews first. Please please stay away!!!! read more

I used Peoples Mortgage to secure a VA home loan and I worked with two of their mortgage brokers: Jerry Norlander and Lori Smolke. They are cowardly, dishonest & unscrupulous individuals. Contact me if you would like evidence. CONDENSED VERSION OF EVENTS: Jerry and Lori withheld (or didn't know) VA lending requirements. One week before closing we find out that Peoples Mortgage is trying to get an exception to the rules in order to make our loan. We had spent thousands of dollars already on VA inspection, VA appraisal, our inspection and title fees. They were sending us invoices while they knew the loan was not a guarantee - not even close to being a sure thing. We would never have spent over 3k if we knew that there was a solid chance the VA would not grant an exception. It turned out that the VA did not grant the exception. We could only use my girl's income on the loan, and had to pay every debt we had (aside from car loans) to show we could afford proposed mortgage payment on solely her income. FULL VERSION OF EVENTS: One week before we were supposed to close, Peoples informed me that we still had to get approval from the VA to use my income on the loan (to determine my ability to repay). At the time, this was very concerning, but People's assured me that they were extremely confident in attaining VA approval (in fact, one of their admin assistants told me that she would have bet thousands of dollars on getting VA approval). VA lending guidelines state that a borrower must have worked at their job for a certain period of time. They do make exceptions; for example: if a borrower changed jobs but remained in the same industry. At the time of closing, I had not even been out of the Army for one year, so I obviously did not meet the work history requirements. Whether or not we were going to get this loan hinged on the VA granting an exception. Peoples did not disclose this to us. Despite countless phone calls, texts, and emails, Peoples Mortgage never told us that our loan would only be possible if the VA granted an exception regarding my job history. Apparently they didn't feel the need. We were advised to pay title fees, the VA appraisal, the VA inspector, and our inspector. Peoples Mortgage were sending us invoices for the VA Final Inspection, BEFORE they even knew that our loan was possible. We had spent thousands of $ and unbeknownst to us, there was a very real chance of the VA denying my job history and our entire loan falling apart. The VA ended up denying my job history. Peoples Mortgage acted very surprised, explaining that they are routinely granted exceptions from the VA. One week before closing we find this out. We had already cancelled the lease on our rental. We almost ended up having nowhere to live. Fortunately, we could use my girls income on the loan. But in order to show that we could afford the proposed house payment on just my girls income, we had to pay off every single debt we had aside from our car loans. We had to pay thousands towards all of these debts. Money that we had intended on using for our new house, flights to see our family over Christmas, and gifts. Money we had set aside from a plumber, electrician, landscaper etc. was all spent. There's only 2 ways to look at this issue: 1. Lori and Jerry didn't know the VA lending guidelines, and are therefore incompetent. 2. Lori and Jerry understood the loan would only be possible if we were given an exception, and purposefully kept us in the dark about it to get our business (most likely the case). Brokers like them are exactly why we had the subprime crisis. Peoples Mortgage were generally trash to work with. They routinely emailed us asking for documents we had already provided. When issues arose, they didn't have the backbone to tell us outright. They would avoid our phone calls and hide behind their secretary. Mistakes happen, but this was deceit. Jerri and Lori could barely own up to their actions, and if I felt that they had a modicum of remorse I would not even be posting this. read more

I am leaving my review for People's Mortgage Company (PMC) because I simply would hate to see this happen to another family. Awful experience. Let me preface this with the fact that I am not upset because I didn't get approved. Plenty of lenders were unable to approve me for a mortgage- which is acceptable considering my challenges. What was infuriating and downright fraudulent was the ride PMC took me on. Specifically loan officer Paula Draper. Paula- I hope you see this. I came to Paula as a difficult case (high student loans and credit in need of improvement). Paula became my "person". I trusted her completely, as she promised if I did this and paid that - I stood a chance of being approved for a mortgage loan. My situation was dire and urgent due to the current rental and housing shortages we were being asked to move out of our long term rental. And I had 60 days to make this happen. I made it my mission to buy a home. Paula asked me to pay down all of my credit cards and within 3 weeks I sold all of my art and juggled money day and night to pay down my credit cards. If she asked for any document, I had it to her within the hour...and there were so many requests for documents my life became consumed with the goal in sight of homeownership. Things went horribly wrong when Paula submitted my updated credit card payments to a company called CREDIT PLUS for a Rapid Rescore. Within 5-10 days my credit should have been rescored and at that point either denied or approved to move forward. But that's not what happened. Credit plus did the opposite of rescoring my credit and instead manipulated it to look worse. 3 times my credit was pulled. After the 1st week they applied the updates which I could see through the MyFico credit monitoring tool. I was so happy to see my score go up after my max efforts. However, day after day I would check with Paula on my rescore status in which she would state "I haven't heard from them yet". Odd considering I was able to pull my own score and see the changes. Then a week after the improvements... Credit Plus reversed the updates. They put all of the paid credit card debts back on my reports making it look like I just suddenly charged up 8k rather than paying it. I was livid. I called Paula and she challenged my understanding of credit scores, and stated she would follow up with Credit Plus. I never heard from her again. I spent 6 weeks wasting time and jumping through hoops and finding money to do everything this woman asked and was left with credit in worse shape than when I started. I am struggling now with 3 weeks left to move and I can't even find a rental with such damaged credit. Not an- I am sorry this happened. Not an- I will make sure your credit is rescored properly. NOTHING. Just left me and my family in such a state I had a panic attack and almost went to the hospital. I am a teacher and on the border of being homeless because of her ineptitude, Credit Plus, and terrible guidance. I am posting this as a cautionary tale. I highly recommend choosing another company because People's Mortgage Company is not it. read more

Great experience with Doug and his entire team. Always on top of our loan and closed on time. Truly a professional. read more

Patrick was amazing. Set up everything and anticipated my needs so my questions were answered before I even had them. And they took care of issues I didn't even think of. The process was seamless, even when I was out of town. He had everything done in advance and we were even able to close early. If you want white glove service with the best rates look here first. I really felt I had an ally on my side and couldn't have asked for a better experience. read more

Epitome of unprofessional. We had gone through all but the final stages of refinancing our home in California using People's Mortgage. When it came to receiving the final summary, Paul Gallegos decided to fall of the face of the planet. HE wouldn't return numerous calls to his cell phone. We Contacted the company directly who said they would have him reach out to us. He never did. After dozens of phone calls to our main POC as well as the office we are moving forward with another company. read more

Justin Vaught is always available to answer questions and provide updated status on our mortgage application. Additionally, He facilitates a stress free mortgage approval process. If you need a mortgage, Please contact Justin. M. Chelo Cole read more

Please use caution when using this company. They made a huge mistake. We were pretty far along in the process... we had already deposited earnest money and had an inspection done. They severely disappointed my family. Needless to say we are not closing on our home and lost out on a great house. Please seek another company. Update. I spoke to the manager and was completely unapologetic and borderline arrogant. Run run run run run run away. read more

Mike Soldani. Loan Officer - msoldani@peoplesmortgage.com. 520.327.7600 office 520.975.7552 mobile NMLS # 294859 State Licenses AZ LO-0929070 is the worse person to do business with. He is the most unprofessional person you will ever meet. Avoid doing business with him and this company! read more

I would never use them again. They over promise and under deliver. I used them to apply for a VA loan in CA, which became one of my worst experiences. They only focus on their bottom line getting the loan approved to a point in which they can resell, the no regards toward the lender's requests. I received an estimate for my purchase which didn't even balance out. I understand it's an estimate, but all the numbers should balance out even if they are trying to guess. When questioned I was told, "it's an estimate the number will be more clear later." Additionally, the loan officer kept sending my personal private information via email with no encryption even after I numerously asked him not too. Now I think about it, that might be against the law in California. They claim to follow electronic, and procedural safeguards that comply with federal regulations to guard my nonpublic personal information, however from my direct experience they didn't have a clue on the basics when asked. I was unfortunate that I was not able to switch loan companies without taking serious financial risk, during the middle of my loan, or I would have. Underwriting is underwriting, everyone is going to have a hard time with that, however I would assumed the Loan Officer and Loan Processor would communicate more closely so that I didn't have to relate information directly to escrow. Again, as I said in the beginning, I'll say in the end: I would never use them again. read more

Tami and Macee did a phenomenal job helping me close on my home in a timely fashion. Other aspects of the purchase transaction were very challenging, and Tami and Macee did an outstanding job reacting to those challenges without letting them interfere with getting the loan transaction closed. Kudos to both of them! read more

The best loan service I've ever experienced. In this era of loan complexities and hoops to jump through, Peoples Mortgage, specifically Shelley Williams, were outstanding. From the first phone call, they were efficient, responsive, and thorough. I highly recommend them. read more

Kelly and Quentin were right there with me every step of the way through my mortgage process. This was my second home purchase and with my first one being with Wells Fargo which did not close on time, I was a little nervous especially when it was crucial for me to close on time with this purchase. Well, the Weston Team made it all happen and even closed two days early!! Superior customer service and would definitely use them again! read more

Home Buyers be aware of this company I can't say a single nice thing about them they lied to me they cheated me and so much more I believe this company is a scam and will take advantage of any one giving a chance too I plan on reporting there unethical business practices to every agency that deals with Real estate scam companies so if they promise you these awesome deals be aware everything they told me turned out to be a lie or a mistake or some long worded excuses so be aware and document everything and hopefully when the government gets enough of the same complaints this company can be held responsible for there horrible Business practices read more

Chuck West was knowledgeable, responsive, and approachable. The mortgage application process was very stressful for me but he made it manageable by being reassuring and confident. I always felt that he was on my side. I highly recommend him, especially for people who prefer to work with a real person rather than a faceless company. read more

Paul and Annie Gallegos are first class and I recommend people's mortgage to anyone interested in buying a home, refinancing or anything in between! Extremely honest folks who truly value your time. We appreciate the Gallegos fully. read more

My Recent San Diego Home Purchase. With this... I give our loan originator, Mr. Ariel Jessop with Peoples Mortgage in Salt Lake City. My highest respect and recommendation. He knows what he's doing. Customizing our needs to terms, that looked out for our best interests. On our behalf, Ariel also helped with getting our purchase offer accepted. By communicating with sellers, who had ten other offers. We got the house! Honestly, I couldn't have done better. Having Ariel Jessop doing our loan, with on time closing and contingencies shorter than usual. All were met with a better than expected, in a professional timely manner. It was the best choice I've made and I'd do it again. He is very strong with friendly communication, professional attention to detail, timelines, responsiveness to concerns, or anything else. Ariel gave me what was needed most, "Ease of Mind" and without doubt, "trust". In our unique situation, I feel very lucky and confident, that we got the best experienced team possible, "TEAM JESSOP!" Ariel, will be my go to guy the next time around. If asked, I'd say... "Go see Ariel!" I trust him and PEOPLES MORTGAGE, for doing such a fantastic, flawless job on our behalf. Making sure that it was done right. No surprises and a happy outcome. Professional and personable integrity. Great people! Kim Wolford, San Diego, CA. read more

I worked with Cesar Munoz and he was very punctual and made sure everything went smoothly.

Ann Mountz was a awesome rep to work with! I spent a little over two years working with her throughout my loan and qualifying process. She has always been straightforward in letting me know exactly what was needed. I'm thankful this month we finally closed on our new home, and it's all because of Ann. I will be referring more people to her and peoples mortgage and look forward to working with Ann again in the future. Thank You Ann!! read more

Antonio Padilla was wonderful to work with from beginning to end. He was always available to answer our questions and made us feel like we were his top priority. As first time home buyers, his attentiveness provided us a much needed peace of mind. I highly recommend him! read more

We worked with Justin, Kathy, and team to purchase our home. We were absolutely happy with our experience. Despite a snag in the appraisal process, Justin's team managed to close our loan on time. The process was very smooth, and we know that part of the reason is that People's Mortgage kept everything on track each step of the way. As a side bonus, everyone we dealt with was very friendly. We have recommended the company to our family and friends, and would use them again in the future. read more

I see that I am not the only one that was tricked by Peoples Mortgage and the Teacher Next Door program. You know, it's really sad that we already have a hard time at work and all we want is help with buying a place that we can call home. Well, that help is definitely not coming from Peoples Mortgage. I was contacted by Brian Cohrt (NMLS#: 1848072) and was so surprised that everything was moving so fast, but felt that this was the answer to my prayers. Yes, I was praying for a great program and a great lender. However, once he received everything, I didn't hear from him again. My credit was ran and that was it. Nothing at all! He made a point to say that I could reach him on his cell or email. Well, he lied. If you are a teacher and looking for a REAL program to help you, do NOT use Teacher Next Door and Peoples Mortgage. A coworker went through the same thing. Hopefully she'll tell her story as well. Beware! read more

The service my husband and I received from Christina Crabtree and Peoples Mortgage Company was amazing. Christina kept us informed on any changes that were made to the documents and answered all our questions we had concerning the documents and the process. Christina and Peoples Mortgage Company made purchasing the home very easy. read more

Tim and Lacy are simply the BEST!! I could not have asked for a more professional and responsive team. I would use People's Mortgage again and again -- and I will when I am ready to refinance. read more

Peoples Mortgage has given us a truly great experience as we embarked on the challenge of purchasing our first home. During the first half of the process, everything went smooth and our agent Dale Pflepsen gave us all the guidance we needed - being first time buyers. When we ran into some complication due to the Seller's lien situation, Peoples Mortgage went above and beyond to make sure all the transactions happen on time without causing any inconvenience on our part. Most of all, we highly recommend our agent Dale Pflepsen! He was patient, sincere, dedicated and we felt he was truly looking out for us. We can't thank you enough Dale for making the entire process easy for us. We're truly glad we made the right choice going with Peoples Mortgage! read more

Chuck West our loan officer was great to work with, he explained everything took the time to answer all my questions, he put us in a fantastic program :) he is really nice and extremely helpful! I would recommend Peoples Mortage to anyone who would like a smooth and fast transaction, as a first time home buyer this was a super easy process!! Thank you Chuck! :) from the Happy new homeowners from Buckeye, AZ. :) read more

Highly recommend Scott Wiley's services. Absolutely the best in the business for your mortgage needs.

As a first time homebuyer, Cheryl was very helpful throughout the whole process and answered any questions that I had in a timely fashion. She went out of her way to make my experience less stressful and the best experience possible. I would recommend Peoples Mortgage. read more

Eric Dorn was awesome! Very attentive and on the ball. Took the time to help me understand exactly what was going on and why! I would highly recommend Eric for any and all of your mortgage needs! read more