Today in the Norwich branch.. there was one teller and 11 people in line.. I was there at the end…read moreof the line for 25 mins.. a man further up the line said he was there for 45 mins waiting.. He stopped a BoA employee Elizabeth/Beth.. he asked if there was another teller and she VERY rudely replied to him that his 45 mins wait wasn't unusual... she did absolutely nothing to help 'speed' things up.. With the BoA's closing I would think they would replace the horrible employees with much better ones.. Beth has got to go..

Over all the only good thing is that this bank is all over the country. Getting someone on the…read morephone is difficult, their hours change the atm is frequently out of service etc this bank has a lot of work it could do like installing multiple drive up atm they have the lanes but just not using them. Their fees are also pretty high I'm currently looking into local credit unions.

I recently had to close my bank account within the last two year since I was making a joint account…read morewith my fiancé and I wanted to share my thoughts and feelings working with the bank. I had my bank account with Putnam Bank from December 2010 to March 2018. For the most part I enjoyed the customer service the most. The only issue I had was very few. One issues was that a savings account can only have money added or taken out with a bank booklet. This seems to be a very ancient process still used in the 21st century. I would understand if at some point they updated their app so any consumer can deposit or withdraw over the app like the accessibility I have with My current bank Navy Federal. I would suggest that would be something current consumers should be able to use. Another issue which never got resolved was that I was charged by an online purchase and between the online store and the bank both just told me to contact the other which seemed like my lost $15 wasn't worth the frustration and gave up. I will consider Putnam Bank in the event I need to change banks.

From the owner: Drive Up Mon-Thu 8am-5pm Drive Up Friday 8am-6pm…read moreDrive Up Saturday 8am-12pm

this is my local bank. I go there because, everyone that works there is very friendly, and they…read morehave been extremely helpful correcting problems I have had in past banking situations

i switched to this bank from the other local one i had previously been doing my banking at. i…read moredecided to switch as it was closer to my home big mistake!!! after my phone experience with them not once ....twice....but after the "third time" i was totally disgusted with the way they have their customer phone system set up!! when you call it goes directly to the main office with "no option " to speak directly to a certain branch!! ( ridiculous!) the recording automatically puts you in a " so called "q" then proceeding to tell you what call you are & your wait time!!! well .... the 1st time i was caller #2 w wait time of 8 minutes (again ridiculous) 2nd time i was caller #6 w wait time of 14 minutes... 3rd & last time i was caller # 9 w wait time of 25 minutes!!! i felt as though i was calling a radio station to win concert tickets ... but w this bank you dont win anything!!! it was urgent that i speak w an employee as my debit card was stolen & it was being used racking up astronomical chargers in the meantime!!! dime bank is the worst bank ive ever dealt with.....never again!! after all the problems i had entailed with this "unprofessional " business i was done with them!!! so unacceptable & very unprofessional!!!

Never ever stopping by this bank, i went to cash out my check and how i receive 100 dollar's short…read morefrom my payment i was so mad they keept on that it was not their fault that the girl had gave me the exact amount im like really, she must not know how to count because i was missing $100.00.... and after 30 to 40 min later they realize they were over 100 dollars smh, i was this close to call the cops

From the owner: Chelsea Groton Bank is a full-service mutually owned bank with 14 branch locations and a Lending…read moreCenter. Products and services include consumer banking, business banking, mortgage and business lending, cash management, financial and investment planning, financial education programming, and community events. Our Norwich Westside branch team is eager to help you work toward achieving your financial goals.

The Norwich branch is great. Magen is fantastic she helped me with everything I needed and made it…read moreeasy for me. I appreciate her hard work and the whole branch!!! Definitely recommend don't hesitate to call them or walk in!!

Mauly has always given the best customer service. Her and Jim went above and beyond when I needed…read moredocuments quickly for accounting purposes. I have been doing my banking with them since 1999. They will continue to be my bank for personal and business.

I just had a great experience with CorePlus and was so thankful for their helpful team. Making a…read morechange to my account was much easier to do that I thought it would be. I've been with them for for many years and they continue to be a great place to do my banking!

The Norwich Branch used to be really wonderful. Been a member since 1988. I was out of state for 7…read moreyears. When I returned in 2022 the person I dealt with was really insulting. The whole feel of the branch was off. Not the friendly feel it used to have. I am planning on switching to another CU.