This place is always a two hour wait, with an appointment or not. I was told 2 hours when I brought my car in today. At the 2 hour and 15 min mark, I asked how much longer it would be. I was just now told another 45 more minutes. The man working said "I told you that when you brought it in", I said "no, you told me 2 hours, not 3 hours!!". Last time I'll waste my day and time here! read more

Scheduled an appointment for noon to have 2 new tires placed on my vehicle. As soon as I sign in the employee whines "oh were you planning on waiting here??, we had a guy call off so it will be a few hours- you should come back." What was the point of me making an appointment? I knew I would have to wait some time for the tires to be placed but not a few hours because they are having staffing issues? Ridiculous and irritating. read more

I would rate this zero stars if it would let me. Twice I have scheduled an appointment online for service, gotten confirmation of my appointment, planned my life around the appointment, only to get there and be told they couldn't fit me in and wouldn't be able to fit me in for close to a week. Absolutely terrible and I will never try again! They weren't even apologetic about the situation - which makes it so much worse. read more

I took my sons home to Piitsburgh for an end of the summer blow out before school started. We went to Kennywood Amusement park on Saturday. Late Saturday evening, I heard something rattling in my engine. I made an appointment online early Sunday morning for this location to have my car looked at. I was concerned. I was pressed for time because I had tickets to the Steelers game starting at 1 pm and right after the game, I was driving back to Maryland. I would be on the road for 3 and a half hours and I wanted to make sure my car was safe to drive. I am very grateful to Ralph for understanding my dilemma and time constraints. He was professional and helpful and took my car in right away. He reported back to me my heat shield in the engine on my Toyota Corolla was loose and he tightened the screws down for me. My catalytic converter did not overheat and I arrived home safely with my sons. I also stayed at a new hotel in Moon township. I was concerned with traffic through the tunnel. I grew up in Monroevllie on the other side of the turnpike and was not as familiar with the area. Ralph kindly wrote down driving instructions on route 60 to the stadium. It save sitting in traffic. Next time I go home, I will stop in to say hello and to thank them again for the help. We got to the game early to see the pre-show. Go Steelers!!! read more

Don't bother with scheduling an appt online, it never works at this shop. Expect a 2 hour wait even if they're not busy and its only a simple oil change. "We're not Jiffy Lube" they told me. Just a terrible overall experience. I've given them way too many chances over the last few years. Used to be good 5+ years ago. Terrible now. read more

This stores customer service is severely lacking. I always try to give an employee the benefit of the doubt because I know what it's like to work in customer service. I have called this store 3 times over the past two days to get information regarding in-stock items and pricing. Every time I called I got a different employee who was dismissive, very argumentative or just didn't know what they were doing. Today I called at approximately 5:55pm (since the website states they close at 8pm). I adv the rep who answered I already had an order for pickup for front & rear brake pads for my vehicle but I'm also looking for front & rear rotors as well. I then explained the website shows they have rear rotors in stock but it stats to call store for the front rotors. The rep immediately started to argue with me stating they didn't carry the rear rotors. Then he asked ME for the part # on the website. I gave it to him and he then discovered they were in stock. So I asked him to check for the fronts and he told me to call tomorrow morning because he's trying to close down the store as they close at 6pm. I explained the website and VRU both give 8pm as closing time. Plus I called prior to 6pm anyway. He then put me on hold and left me there for over 30mins before I decided to hang up. At that point I have decided to write this review and cancel the online order I had previously placed for brake pads and not place another order for for rotors. That's now approximately $300+ they just lost. I much rather spend my money at a competitor then give it to Pepboys. read more

This place has the worst service ... 4 1/2 hours to fix a flat ... Twenty minutes later tire is flat again ... Stranded for 2 1/2 hour waiting on tow truck in single digit temps...Finally get back there they replace tire and fix the one the tow truck flattened ... Lost a days work plus overtime after multiple calls to there hotline a week later i get offered a oil change ... Which probably would end with a blown motor...And the manager she made it seem like she did me a favor cause they didn't charge me for there mistake...never ever ever go there .... read more

Didn't honor appointment time. Was sold two tires when I only needed one. TOTALLY up sold me. Spent almost $350 just because I had one bad tire-- Spent close to 3 hours there for tire change. read more

I don't typically write reviews, but a warning needed to be documented to anyone who may potentially visit this location. I had an awful experience here about 10 years ago (they gave me an estimate that was $700 over what the work actually ended up costing), but in the essence of good faith and convenience, I decided to give it another try. I had a simple oil change and inspection scheduled. I dropped off the car 15 minutes early and the gentleman who checked me in said they had someone free and it would only be an hour. While checking me in, he misplaced someone else's keys (poor guy with the Buick). Then he couldn't find my reservation in the system (luckily the girl next to him found my reservation, note that it was under my actual name because I made it online). He then assured me that he would call when it was done. Two hours later, I called to check on the car and after he told me that he had checked me in under someone else's name. After a lot of shuffling on the other end, he located my car and told me that it hadn't been in yet for service. I picked up the car and took it elsewhere. The incompetence at this place is astounding. The only reason there is a one star rating is because I had to click at least one. read more

Edit: I called the corporate customer service line and the issue was escalated within the store. John and Chris corrected the issue and gave me a full refund for the oil change. Both were very helpful and apologetic. It's unfortunate this happened, but it was really just a misunderstanding. It's clear that they take customer satisfaction seriously and I appreciate that. No hard feelings. Original Review: I went to Pep Boys because I needed an oil change and tire rotation. My vehicle had 8085 miles at the time of service. It was due for its first tire rotation. The manager, Matthew, refused to rotate my tires. The fronts were measured at 9/32" and the rears at 10/32". I have a part-time 4WD vehicle and it's very important to have as little difference as possible between the front and rear tires due to the transfer case between the front and rear acting like a locked differential. Pep Boys lied to me by not telling me that they didn't rotate my tires. They handed me the receipt and said it was all done. I marked the tires before giving it to them and they did not move from their original location after the service was complete and I paid. I went back to ask them about it and they said that the rear tires already had more tread wear so they were not allowed to rotate them since "the good tires were already in the rear". I don't want "the good tires" in the rear, I want the tire wear to be done evenly. Currently the front wheels are wearing faster due to steering and the engine weight over that axle. Pep Boys would rather have me increase the difference between the front and rear potentially causing long term damage to my 4WD system. On top of being lied to, the manager was just plain wrong. He said it was company policy, but he doesn't know the policy very well. It can be found here: http://www.pepboys.com/service/tire_services/tire_rotation_service/ At the time of writing this it says, "Note: If the difference between the front tire tread depth and the rear tire tread depth is less than or equal to 2/32", a standard tire rotation may be performed. If the tread depth differential is greater than 2/32, the two tires with the greatest amount of remaining tread must be placed on the rear axle." According to policy, I should have been able to get my tires rotated. To summarize: 1) Lied and told me they rotated my tires when they did not. 2) Would not refund me any cost even though the service was not performed as advertised and their site notes that a tire rotation starts at $14.99. The manager lied and told me all customers can have a free tire rotation even without the oil change. 3) Would not perform the service that I paid for even after I double checked their work and found it to be lacking. 4) The manager, Matthew, caused a scene in front of all the customers in the whole store, increasingly becoming more and more vocal and loud as he insisted that he was right and I was wrong. read more

Oil change tire rotation new wipers they promised that would take an hour and a half. Which is way too long. But they only started it an hour and a half in and now its over 3 hours and still not done. just seems like this should be a 45 minute max time for job. read more

Where to begin.... Had an appointment and I'm not exaggerating when I say I have been here for 4 hours. Desk customer service takes me out into the bay to tell me I did not need brakes or rotors. (One might be happy about that) but my 2015 Van has almost 45,000 miles and has never had pads or rotors replaced. Oh yeah, that metal grinding sound when I'm driving is a big clue. I'm guessing they are understaffed and just did not want to do it. Tough, they could have told me that 2 hours ago, instead of wasting my time. Desk guy is nice but I'm not here for the nice, I'm here to have a service done, efficiently and reliably. I was quoted $165 to have the brakes done and I just KNOW when I go to pay it's going to be a different story. I'll update once I do. I will NEVER come back. Previous reviewer said something about floor space is minimal at best, and he was not kidding. They must be going out of business and I can see why. This is the WORST of the worst. read more

I would leave 0 stars if I could. Called at 9 AM when they opened to make a appointment for later in the day. They said to come for 3 PM. I needed my 2 back winter tires changed. I already had the tires. I got there at 2:30 and they told me they couldn't get to it today and I'd have to leave it over night. I guess no one could be bothered to call and tell me this during the five hours between when I made the appointment and when I arrived. This is my second bad experience here and my last. I went over to Monro Muffler behind Burger King. They got me in right away on a Sunday and were very fairly priced! read more

Stay away! Should have gone with my first instinct which was to tow the car back to my home in Johnstown, PA. Classic example of how this business took advantage of someone out of town. Had a major engine issue which after several days and $800+ dollars they gave the car back to my wife indicating its fixed only to have her call me afraid to drive the car once on the parkway, a mile away. The end result - I got the car towed to Johnstown and had it fixed by my local mechanic. read more

Made an appointment for a state inspection. Made the appointment for 1pm on a Saturday. Asked how long it would take. Was told 1 hour over the phone. Arrived at 12:50pm and was told it would take 1 1/2 to 2 hours. Well it took 3 hours and no apology at all. Plus the coffee machine in the waiting area was not working. Had several upset customers waiting. The customer service here stinks. read more

I tried a dealership and another auto parts store....no help... I stopped at pep boys to get a brake switch, they didn't have it. Chris went out to my car and squeezed into the front of my car and fixed the brake switch for me. They went above and beyond and totally saved me....or I would have a dead battery by now. Thank you Pep Boys!!!! read more

Everyone here is always friendly, knowledgeable and goes above and beyond! I seem to be here on a monthly basis, since my car is my work vehicle, and I put on at least 4k miles on my car per month. I drive a Volkswagen, and we all know how costly parts and the dealership can be, so I choose Pep Boys over my dealership. Chris in particular really helped out with an issue as well as Don the manager, and Jerry. Great guys! The service department is on stop of things as well. read more

Plan on a long wait. When I got here they said one hour. There were no cars in front of me so I have no idea why it took so long. It is a simple oil change and I was here 2.5 hours. The one guy I talked to was nice but I will go to one of those quick oil change places next time. read more

I came here to have my car inspected a week or so ago. Being a young female, it was clear that they gave me the run around and tried to get me to pay extra money for something I didnt need. They came to me during inspection and asked where the wheel lock key would be in my car, because they couldn't find it anywhere. I had never heard of a wheel lock key before so obviously had no clue. They said without this item they couldn't get the bolts off the wheels to inspect them. I asked if the wheel lock key was something I could buy in the store right there so I could get the inspection done and they said no. Without the wheel lock key I could only get it done if I paid $50 extra so they could cut the bolts off. Since then I have looked at websites for multiple auto parts stores, including PepBoys, that clearly have this item for sale. I will not come back to have service here ever. Clearly you lied about what products you sell and tried to get me to pay more instead of selling me that simple little item. I don't appreciate a business trying to take advantage of their customers that way. read more

There should be a rating of less than 1 for places like this. Don't bother making an online appointment, they don't pay attention to it. I made an appointment on Tuesday evening, showed up half an hour early, and was told that I had to reschedule. I asked for the earliest appointment on Thursday and was told 830am. Online, I made an appointment for 8am, so either I was lied to about the appointment time, or as I mentioned above, they online scheduling system is a waste of your time. This is the only business I've ever been to that is ALWAYS running behind. I dropped off my car for an oil change before and they hadn't touched it in over 4 hours, and while I was sitting in the waiting room I could hear the manager on a conference call (speakerphone). They couldn't figure out why all the stores in the Pittsburgh area missed revenue- here's a clue, do oil changes in less than 4 hours. Go somewhere else. read more

this is the worst place to get your car fixed! Im guessing because Im a women and service have been low they want to over price me and rip me off! I have contact other places that charged a lower price, so my assumptions of me being a women seems to be correct! I will never go to any PEP BOYS ever again; and for all you women out there reading this I would suggest you take your vehicle else where! read more

Worst service I have ever experienced. Just getting a simple inspection. Was told 2 hour wait. Instead it lasted 4 hours and we had to push them. NEVER going back! read more

First time at a Pep Boys - I needed a new headlight and windshield wipers installed on my VW. They told me they had a technician available to take it right away, and that it would take an hour. That seemed long for a headlight and wipers, but I waited anyways. After an hour someone came into the waiting area to tell me it would be another 45 minutes. I waited for 3 hours total. Received 15% off but no apology. Not worth my time. I won't be bringing my car to this or any Pep Boys again. read more

I came here for an inspection. They were very kind. I ended up having to get some new tires and they worked with me to get a low price. The only con is that i was waiting 3 hours. It's a very busy place so expect a long wait if your not dropping off the car. read more

We were in town for a concert. Exhaust pipe detached and started dragging ground. Stopped in hoping for quick fix that would hold up until we were able to get home (2+ hrs away). AND we were hoping we wouldn't be taken advantage of in a time of need. Ralph, at counter, was very, very helpful. He got car in garage quickly and only charged a minimal fee. Very pleased with service! read more

Had my tires rotated and oil changed here. When I got home I noticed the paint on my front bumper had a long scratch and large chips falling off of it. I called and spoke with the manager who told me that it couldn't have happened there. I suggested that maybe one of the guys leaned one of my tires against the bumper while rotating them and it rolled and scratched the bumper. He said he would take a look at the bay cameras but if they didn't show anything he couldn't do anything for me. Of course he called me and told me he didn't see anything. I later found out from a friend that works there that they don't even have cameras in the garage. Will never have service done or shop there again. read more

Saw online that they GUARANTEE an oil change in 30 minutes if you have an appointment; $59.99 for full synthetic. Made an appointment for noon, and dropped my van off at 11:50. I asked when I dropped it if it would be 30 minutes, and was told it would be closer to 45. Not a big deal, I thought. Walked across the parking lot to eat a sub, and came back half an hour later and my van was still in the lot. Went next door to shop at Kohls, came back and the van was in. Sat down and waited a bit, and at 1:00 asked if it was done yet. Said it would still be a few more minutes, they were just finishing up. Asked about the guarantee, and was told that if tires are rotated then it takes longer. Asked why it wasn't taken in at least 20 minutes after I dropped it, and was told he thought it was taken in right away. About 10 minutes later they finished up. When I went to pay, I was told it was normally $94 for the oil change, but he was going to take $10 off for the wait. I said the website says $59.99. He looked at the paperwork and said that $59.99 is for 5 quarts, and the van took 7. So 5 quarts is $59.99, and an extra two cost another $34 more? He dropped it to $59.99 for me, but still unhappy with the way I was treated and waiting an extra 45 minutes. I will never come back to this store, which is a shame because it is very convenient to my workplace. read more

Can't say enough about the Manager, technician and counter guys who were so kind to help me out in an emergency last night. My battery was dead and the AAA service provider didn't have a replacement battery. After he got the car started, I hurried over to Pep Boys across the street, arriving a 9:00 PM just as one of the guys was about to lock the door. I told him my problem and he invited me in while they checked to see if they had the correct battery in stock. Fortunately, they did and asked if I was planning to install it myself or wanted them to install. I asked if it wasn't too much trouble I'd like them to install it. One of the techs was kind enough to stick around and so by 9:25 I was on my way with a new battery! Red carpet treatment at closing time! Outstanding! I frequent this Pep Boys often and always get good service, but the folks on duty last night went above and beyond for me. I'm truly grateful. Highly recommend this Pep Boys. read more