DO NOT COME HERE IF YOU VALUE YOUR TIME!!! Because they sure as hell do not. I call around 3:50 PM asking if they can replace my rear brake pads. They say sure, come on in. I tell them I'm 15-20 minutes away. They say no problem, they're open until 7 PM. I arrive, check in, and am told the whole thing will take about 90 minutes. After waiting MORE THAN 90 MINUTES, they finally come out to tell me my rear brake pads need to be replaced. Really?!?! You don't say?!?! It's not like that's literally the reason I called and came in. But here's the good part: they tell me they can't work on my car because they're closing at 6 PM. This whole time, I think they're working on my car. I think they're coming out to tell me how much I owe because the job is finished. But nooooo. After all that time, all they're able to do is confirm what I already know and tell me they can't do anything about it because they're closing early. They waste nearly two hours of my day just to send me home with the exact same problem I came in with. If they had told me from the jump that they were unwilling to do the work, I would have gone to one of the many other local shops in the area. Instead, they decide to waste two hours of my day because I guess they don't view their customers as actual human beings with lives, schedules, responsibilities, and time that is worthy of even the most basic level of respect and consideration. If incompetence had a face, the guys at this location would be it. Incompetent, careless, completely disrespectful, and seemingly incapable of basic communication and human decency. Either way, I'm sure nobody will be held accountable and they'll continue treating their customers like garbage. Go literally anywhere else. read more

I came in to get my tire patched due to a nail in my tire. The mechanics notified me that my tire was cracked and I needed a new tire. I ended up buying all 4 new tires since the ones I had were 5 years old. My car feels so much smoother !!! Thank you to the mechanics who helped me today. read more

Pep Boys - New tires for my Jeep Wrangler ! - Auto Repair Near Me - Downey, California

The Pep Boys on Lakewood Blvd in Downey is poorly managed. This is my second experience with current management. Ricardo was in charge on a Sunday morning and he informed me that it would take 4 hours to repair a flat tire. I left my car with them expecting to receive a call to pick up. Six hours later still no call and near to closing Ai made a call and Ricardo said I needed a new tire and could replace all four within an hour. It appears that they are untruthful with their customers to get a bigger sale. They had done nothing to the car all day. I have been a customer over 35 years at this location and never was I treated disrespectful by any employee until my last two visits. Pep Boys Corporate should check this out.Very unprofessional! Larry M. read more

This used to be my favorite shop. However, my recent experience with them has been beyond disappointing. Not just the store management but corporate as well. They are so unprofessional and lack tact and customer service. Don't come to this location. I will certainly not be visiting any PEP BOYS location in the future. Time to care about your customers and build your store "managers" to provide quality service to keep the customer coming back. read more

Service!!! I need tire alignment, I got new wheels. Hours of operation says they close at 7 pm. I went to two different locations in Downey and supposedly their technician was gone for the day, both locations!!! One location I was there at 540 pm and the other one around 5:50 pm. They only 10 minutes apart. No wonder pep boys closed their parts store couple of years ago. It will not surprise me when all their tires shops close their business! I would wonder why ? Totally disappointed. read more

Love their service compared to other Pepboys like Bellflower. Jose from the front office and other Jose who actually worked on my vehicle, thank you for being honest and your professionalism. read more

Made an appointment just to get a call 10 min before to tell me they can't change my oil. Told me I would have to leave it till 5pm when my appointment was at 8:30am. Not to mention the employee who called was very rude. I will never return and will make sure the rest of our fleet vehicles also don't return. read more

Doesn't honor a lifetime warranty. I have had a lifetime alignment at this location for over twenty years and today, without any prior notification, Pep Boys refused to honor it. Mario and Jose both just said "it's a corporate decision" and offered no remedy other than for me to pay for the service once again. Why would I pay for this service again when Pep Boys refuses to honor warranties? I paid for this when it was Discount Tire Center and Pep Boys bought them out and absorbed the warranty. Suddenly they refuse without notifying the customers? I'd been coming here for over twenty years and today was my last day. What an absolutely disappointing customer service experience. read more

Came in today and manager Jose and his staff work wonderful and helped me with all my vehicle needs and highly recommend them better then other shops i been to. Great Job Jose and to your staff read more

I've been here before, but I was disappointed in my most recent visit here this past week. First off, I was surprised they weren't open earlier than 8am. What about folks who start work at 8am and need to just drop off their car before work? Secondly, I went in for a new car battery. And they charged me $240 for mine (because I have a push start). I'm sorry but that's more than double what a typical job like that costs. I'm calling BS. Unfortunately I went through with the purchase because I couldn't exactly shop around (my battery was in urgent need of being replaced and I wasn't sure if my car would start again). I was stuck in that position. This is why people like myself hate getting their car serviced - stick a knife to our back and take our money. Literally don't trust car mechanics for this reason. Their only two saving graces was 1. Friendly staff 2. Quick service read more

Daniel, at this location was a life saver. Very professional and made the experience of getting a new alternator seamless. Highly recommend Daniel. Thank you read more

My go to for any basic service on my three vehicles. Setting an appointment online is quick and easy.

I took my bmw for 3 car leaks. After 12 days, they couldn't fix it and now I have $2000 worth in new damages. They broke off so many pieces and "fixed" it with tape and silicone! They butchered my car and NEVER disclosed it. read more

The sign says certified smog check but I assure you that are not or at least don't want to do the work I don't know. However with that being said if they tell you to go to another pep boys the other one will most likely not be certified in smog checks. Therefore I would not go to any pep boys available in the country for a smog check if I were you. read more

Eric is ALWAYS helpful and very honest. He'll tell me exactly what needs to be done, what can wait, and what my options are. I usually make an appointment to ensure I get my vehicle in and out in a timely manner. If not, you could end up waiting all a day as they do tend to get busy. Nearly all their prices for services are better than elsewhere, especially the dealer. The ONLY thing I won't get from them is a battery. Pep Boys does not have a very good warranty. Other than that, I've got no complaints. In short, go see Eric. And tell him I sent you. read more

Took my car into pep boys and all the fellas made me feel welcomed. Place is reliable and you know that there gonna get the job done with the right people. The communication is there with the gentlemen in the front desk. Thanks guys, I'll be coming back soon again. read more

Staff was friendly and the serve was quick. I had to add some work and the guys ensured it would be done in time for me to make another appointment and it was I was mad at how much I needed to get done but that was my own fault not theirs tbh My car feels like new again read more

Great Customer Service and Exceptional Work! It's nice to have a reliable place to Service my vehicles and in great time! Thank you! read more

Fast service! I went in for my front brakes. They were done in about an hour. My car dealer said it would take all day. The agents were polite and did not try to aggressively upsell me which is a plus for me because I hate that (who doesn't?). read more

These guys said it was a 2 hour wait to get a light bulb changed. This was just a really bad experience for no reason.

Great experience again! The staff here is attentive, quick and very efficient. Herb always takes care of me and makes sure my truck is in tip top shape. Superior pricing and never feel like I'm being taken advantage of. Thanks again Herb! read more

I have used the Pep Boys by my home in Long Beach and they are always helpful and responsive. I am an avid Pep Boys user so I was not happy to see this place misrepresent a company I use/refer often. My daughter lives in the area and I came to help her as her car battery died. I figured I could drive over here (closest to her home) for a quick battery check to see if I need a new battery. The guy inside wanted me to leave my car?!?! For a battery check? I honesty could take the machine and check my battery myself. He said they only had one tech and me helper, which I understand... but nobody was waiting in store so why could HE not bring machine out to car? They do it all the time at other locations. Oh, and I'm 8months pregnant... so thanks for being NOT helpful. read more

8:00am Issue: Possible tire valve steam replacement. I could tell as I walked in by the long faces and blank stares something wasn't right with the universe. Almost as if the place was getting robbed and the gunman was behind me.... It went like this: Me-Hey, good morning Pep Boys Desk Clerk-What's up... My brain preprocessed the mili second interaction and said "roll out bruh, this isn't going to happen" I was told 2-3hr wait to change a valve stem. With 3 bays open, really "corporate"!!! what's going on here? Now a days you have to wait in line to give away money! To Pep Boys Corporate: 1. Train your staff and your mgrs to at least greet the potential customers. 2. A 2-3 hr wait for 15min fix should be unacceptable and Attitude reflects leadership. 3. Extreme ownership, read the book ASAP. read more

I love coming here when I have car issues instead of the dealership. They are always helpful, friendly, and never try to sell me something I don't really need. Definitely recommend coming here! read more

Herb was great and transparent. We needed some repairs done plus a couple of tires. The communication was excellent and so was the service. Thanks again Herb read more

The person who performed the oil change DID NOT: reset the maintenance indication light, rotate the tires, and put a sticker to help to remember my next visit. This makes me wonder if an oil change was even performed. read more

Great service and always professional when it comes to getting your vehicle the correct maintenance. Herb was a great help, friendly, courteous, and as always very professional! He gave me the best possible deal and the solution was tailored to my vehicle needs. My family and I have always been coming to this Pep Boys for the sole purpose of knowing that Herb and the employees will always be trusted on helping us out. read more

Very costumer centered and very polite And excellent service .. I just visited today - Lorie Alapit read more

*****BUYER BEWARE**** ****BUYER BEWARE****** Went in to have a flat tire fixed, the service advisor informed me that they could not fix it because because there was a "ring around the tire" LOL!!!!!! Hilarious. I called corporate and they told me a complexity different story when I suggested they were more interested in SELLING TIRES, they said they dont fix flats LOL!!!!!!! What kind of auto repair facility that sells tires dont fix flats? Heres the point dont be taken advantage of by these crooks. read more

I have been here twice once to buy tires the last time for routers and shocks . Both times the guy inside didn't even acknowledge us. We walked in he was at the register then he helped another customer answered the phone went back to the customer he never said a word . After 15 min no acknowledgement we left . Never again read more

Went yesterday, Saturday 2/18/17 around 3:45. And they were closed.... all the lights out and doors closed. Yelp said there hours were till 7pm the hours on the door said they close at 6pm for Saturday. But they were closed and no one inside to answer the phone If you have you hours posted you should probably stick to those times or post a note if closing early read more

Awful service. The clerk Jessica knew absolutely nothing about cars and definetly was running around like a chicken with her head cut off. Place is unorganized and has a messy clerk that seems to tell false things to clients and also suggest a oil change for $117 when nothing was wrong with my oil Do not come here it's absolutely a joke read more

Came here Sunday afternoon. Called ahead, for a nail stuck in my back tire. Guy who helped me was awesome super friendly. Watched some football & got my nail removed with it puncturing the tire, so I basically walked in, they removed nail from tire & I didn't have pay anything. Also the guy stated my tires all had low tire pressure and they checked all tire pressure and put correct tire pressure in all tires. -If the nail did go through & they would have had to patch it up $29.99. Wow. Ty pep-boy's Will Most def. come back! Great customer service :) read more

My first time getting routine maintenance on my car since my free service term ended with Toyota. I was nervous about taking it somewhere besides Toyota but I'm glad I gave this Pep Boys a shot. Staff was prompt and helpful. I actually came in with a friend who had an appointment and they managed to squeeze me into their schedule even though they were busy and were closing in 2 hours. I mentioned that one of my tires kept losing air pressure so they took a look. They found a screw in my tire and patched it up for me (at a reasonable price of course). My friend had a good experience too, they advised him on some maintenance work he needed but didn't pressure/bully him into getting it the same day. They expressed the urgency without causing discomfort. There was a nice lounge area to wait, complete with free amenities including wifi, charging station and coffee (from a Keurig so it's fresh and hot). The decor was new and modern- didn't feel run down and dated like most auto shop waiting areas. read more

Great customer service by Alex, went in for a break check inspection. Although the inspection was 330 right away let me know what my cost was read more

Great service from Herb and Eric. Always take care of me. Store is always clean. Lounge is great. Free coffee. read more

That older American male that works there is beyond rude. I always have hope for another customer service rep but its always him. Waited for about 15 minutes in line with no acknowledgement. Then he helps the customer in front of me and has the audacity to say I'll be with you in a while if u want to wait ? Lmao I'm good. Thank you though. Fix your attitude sir I'm sorry your miserable working there. read more

This place was horrible.... Walk-In appointment to fix a nail in one tire, dropped car off around 1:30pm, it's know 6:45pm and they are just know saying they don't have the lock or the tires.. 5 hours and just know being informed there is nothing they can do to help. read more

Had a flat tire and went in and was helped by a gentleman named Eric. I was helped in a timely manner, literally under 30 minutes! Eric and the mechanic were very helpful! read more

Been servicing my fleet vehicles here for years. Eric and Herb are the reasons why I choose this location. I came in this morning without an appointment because I picked up a nail and thought I needed to replace the tire since the nail was close to the sidewall. Got an honest assessment and they were able to patch it instead. I was in and out within 45 mins. Keep up the great work guys! read more